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Vanguard Relationship Administrator Interview Question

I interviewed in Scottsdale, AZ and was asked:
"No difficult questions. It seems like Vanguard is more focused on customer service then anythings else. Focus your answers on your customer service skills they could care less if you have any market or investment experience at all. Smile a lot and try to find the Keyword that they are looking for in the interview and then say the keyword a lot through out the interviews."
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