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Amazon.com Virtual Call Center Manager Interview Question

I interviewed in Seattle, WA and was asked:
"None were difficult, just be prepared to come up with 4 separate situations for such questions as "discuss a time when you had to handle a difficult situation", discuss a time when you had to fire a non/underperforming employee" etc. They do not want the same answers and they type your responses in and compare them at the end of your interview."
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Part of a Virtual Call Center Manager Interview Review - one of 4,652 Amazon.com Interview Reviews

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