I applied online and the process took 1+ week - interviewed at Nordstrom in August 2013.
Interview Details – I applied online, filled out basic application questions, took small personality test, uploaded résumé. That same day, I received an email thanking me for applying and letting me know they thought I have the qualifications they were looking for and to click the link in the email to schedule a time to have a phone interview.
After the phone interview, I was asked to come in to interview with the department manager a few days later. I was told at the end of my interview that she would let me know "soon" about her decision, which turned out to be a few hours later!
Interview Question – Nothing too difficult or surprising; I was asked to sell an item to the department manager, mainly so she could see whether or not I was comfortable approaching customers. Answer Question
Negotiation Details – No negotiation; all sales positions work on commission.
I applied online and the process took 4+ weeks - interviewed at Nordstrom.
Interview Details – After applying online and taking assessments I received an email to set up a phone interview with Human Resources. The phone interview was a little lengthy (30-45) minutes. After the phone interview I was called in for a face to face interview with Human Resources. The interview questions were mostly situational "can you recall a time at work when...". This interview was roughly 45 minutes as well. After this, I had a face to face interview with the manager of my department. The manager asked similar questions as HR. I was also required to run around the store and pick out an outfit to sell for a role-play sales exercise. After the interview, I was called about 5 days later and offered the position.
Interview Question – "How would you sell me this pen?" Answer Question
Negotiation Details – I was unable to negotiate because the salary is commission based. It took about 2 weeks after I accepted the position to begin my new-hire orientation.
Very Easy Interview
I applied online and the process took 2 weeks - interviewed at Nordstrom in October 2011.
Interview Details – Application process starts online. Then there is a phone interview through Human Resources. After the phone interview there is a group interview or a one on one with the specific department manager you wish to work for. To finalize there is a short interview with the general manager of the entire store.
Interview Question – Where do you see yourself in 5 years? View Answer
The process took a day - interviewed at Nordstrom in September 2010.
Interview Details – There was an initial phone interview that was very simple and easy, followed by a one on one
In Which role play was used.
Negotiation Details – It was simple.
The process took a day - interviewed at Nordstrom in June 2010.
Interview Details – I applied online, the HR manager called me the next day to come in for an interview; we met and talked for about 15 minutes about my experience, any history with commission-based sales (this was a biggie), and how I relate with other people. She called me the next day and said I had been hired on as a rover (due to my lack of retail experience), and, based on performance, I could move on into a full position eventually.
Interview Question – Name a time you showed really great customer service. Answer Question
Negotiation Details – I would advise those not in commission-based jobs to negotiate a higher salary than the first one offered.
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