Nordstrom Cosmetic Sales Associate Interview Questions

Updated Jun 19, 2015
25 Interview Reviews

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Cosmetics Sales Associate Interview

Anonymous Interview Candidate in Portland, OR
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online – interviewed at Nordstrom (Portland, OR) in June 2015.

Interview

The first interview process was a phone interview and it only lasted 5 minutes and was pretty basic. I have an in person interview next week. I had to call back for a question and when I called the HR, the lady that picked up was super helpful and made me feel really good about applying at Nordstrom because it is good to know that they hire good people that are going to do their job and provide a pleasant experience. Customer service is a HUGE thing for this company so when you have your interview, I would try to talk about your experience with customers and make it obvious that your first priority is your customers and providing them with an excellent shopping experience.

Interview Questions

  • What is a time where you had a difficult customer and how did you handle the situation?   Answer Question

Other Interview Reviews for Nordstrom

  1.  

    Cosmetics Sales Associate Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Nordstrom in May 2015.

    Interview

    You are asked to create a profile on their website where you fill out general information, like name, address, past employers, etc. You also upload your resume, cover letter, or any other attachments. On this profile you indicate which positions you'd like, and whenever there is an opening (for your desired location) they email you, asking you to send in the application for said position. I had a phone interview with their headquarters in Seattle, even though I applied for a position in Maryland. You get to even pick the time for the phone interview (PST). It was very short, maybe three questions maximum. I did fairly well, she even told me so, but I wasn't offered the position because I wouldn't be able to work full time in the fall because of my college classes.

    Interview Questions

    • Describe an experience when you received great customer service/gave great customer service.   Answer Question
    • Have you ever had a difficult experience with a customer? How did you handle it?   Answer Question
  2. Helpful (1)  

    Cosmetic Sales Associate Interview

    Anonymous Employee in Bloomington, MN
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 daysinterviewed at Nordstrom (Bloomington, MN) in April 2015.

    Interview

    Applied online after being referred by two employees
    My application was pulled and I was called to schedule an in person interview
    After my interview, they scheduled a technique interview (this was for MAC)
    Three days later I had my techno interview, and I was offered the job the same day

    Interview Questions

  3.  

    Cosmetics Sales Associate Interview

    Anonymous Employee in Los Angeles, CA
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online – interviewed at Nordstrom (Los Angeles, CA) in February 2015.

    Interview

    You have to apply online in order to get the process started. Their online application questionnaire asked a lot of invasive, unrelated questions like "How much of your education after high school have you paid for yourself?" and "Are you physically active?" which definitely put me off with the company after I applied online. I applied online and got a call a few weeks later, which was difficult. I definitely felt that they wanted me to be overly competitive with coworkers. It is a commission sales job, but the company should be making their employees feel like they want all of their employees to succeed at meeting their sales goals, not fighting each other to stay employed. I told the recruiter I wasn't interested in the position in the phone interview.

    Interview Questions

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  5.  

    Cosmetic Sales Associate Interview

    Anonymous Employee in Fort Worth, TX
    No Offer

    Application

    The process took 2 weeksinterviewed at Nordstrom (Fort Worth, TX) in January 2015.

    Interview

    I put in an online application one evening and the very next day got an email to set up a phone interview. Did phone interview and was asked to come in for an interview in exactly two weeks.
    Fast forward two weeks, I get there and the lady interviewing me wasn't friendly at all. She was quick and to the point, which is understandable, but at the same time, I want to feel comfortable In a workplace. Anyways, the interview was going well until she asked my availability and I let her know that I work in a spa on weekends and that I would need notice to work Friday and Saturdays so that I could get someone to cover for me at the spa I work at. She let me know that she would need me every Saturday and that it wasn't an option to miss. I feel like my time was wasted, since I stated this over the phone interview. The interview was very rushed and overall it was just an uncomfortable experience. It's a bummer because I was really hoping to work for this company since I feel like I could be a great asset here.

    Interview Questions

  6. Helpful (1)  

    Cosmetic Sales Associate Interview

    Anonymous Employee
    No Offer

    Interview

    They asked me why I wanted to work for them. They asked what I can bring to the table and what sets me apart from the other applicants. They told me they would call me if I made it and I'm still waiting. Most difficult question was what are my weaknesses.

    Interview Questions

    • What would I do to make sure a customer leaves happy   1 Answer
  7.  

    Cosmetics Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Nordstrom in November 2014.

    Interview

    You have to fill out their application online prior to receiving a call from their HR department. They will ask you questions like, "Why Nordstrom?," or "Name one time as a team, where you have accomplished a goal, & what did you do from there?" If they like how you've responded, they will invite you to the in-person interview.

    I went to my in-person interview within a week, & arrived a little late. I was one of the last person interviewed. Again, it was 1-on-1 with HR & the same questions were asked. Once done with the interview, you are taken oj to tje selling floor & you personally meet one of the counter managers. You are told to greet the customer & start a sale. If the customer is wary, find a way to close the sale. I was able to close the sale with ease & was told I would get a callback later that week.

    I received a callback the next day offering me a seasonal oncall position with fragrances. But the pay was generous and non-negotiable & 3% commission lightened it. However, I will probably speak to a few cosmetic managers to talk about cosmetic openings as well since I am a cosmetologist.

    Interview Questions

    • Why Nordstrom?   1 Answer
    • It is nearing the end of the week & you notice you haven't reached your goal. Tell me what would you do & if you still couldn't reach your goal, what would be your initiative to prevent this next week?   1 Answer
    • What is most important to you when you're on the selling floor? Tell us what & why.   Answer Question

    Negotiation

    There wasn't room for negotiation.

  8. Helpful (1)  

    Cosmetics Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took a weekinterviewed at Nordstrom.

    Interview

    You have to apply on their website and then wait for them to contact you; if you want to speed up the process, you can contact the manager of the department that your interested in and tell them you are interested and already have a profile and they will speed up the process for you;

    Interview Questions

    • Basic questions about experience for the role you are applying for;   Answer Question

    Negotiation

    Not much negotiation; set hourly rate and 3% commission - take it or leave it'

  9. Helpful (1)  

    Cosmetics Sales Associate Interview

    Anonymous Employee
    No Offer
    Average Interview

    Interview

    I have 5 years as a makeup artist and several years in clothing retail experience, but I guess they wanted me to get a job at a sephora/ulta type position before working with them. Doesn't make sense.

    Interview Questions

  10. Helpful (1)  

    Cosmetics Sales Associate Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at Nordstrom in September 2014.

    Interview

    I applied online and the next day I got an email and I made the appointment for Wednesday at 2:00 PM.They called me around 2:37 PM and the interview lasted about 6 mins.The lady told me they were going to interview more people and call me if I made it.

    Interview Questions

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