Nordstrom Customer Service Representative Interview Questions & Reviews

Interviewed Mar 2011 in Littleton, CO (took 1+ week)

I will have to say that Nordstrom's hiring process is very quick and efficient. I applied online and two days later I received an email invitation to have an initial phone interview. I then went online and picked a date which was two days out and had my phone interview. The lady that called me was very nice and professional. Her questions consisted of "Why do you want to work for Nordstroms?" "Where would you like to see yourself in 5 years?" "What is your availability?". Of course I accepted a date for a formal interview. I met with a few other candidates at the customer service area. All of the existing employees were very friendly and asked and shook all of or hands. We were then led to a room with chairs with pamphlets and had a seat. All of the current managers introduced themselves very friendly and shared their individual experiences with the company. We then watched a short video explaining the background of the company and current employee experiences. It was very pleasant to watch. I could feel the positivity coming from everyone in the room as well as from the video! After the video we then all went and had interviews with two Dept managers in two different settings. The questions were all very clear and formal! make sure that you have exact experiences relating to the position your applying for and shine! They may ask you what dept you are looking to work in.. just because you applied for a certain position online doesn't mean that is the one you will get! so be prepared! Also, I would highly recommend dressing to impress at the interview. Nordstroms is a fashion store! have fun and stand out! i know i was fierce! :o) Anyways I am shocked to have read some of the negative responses in the other section from employees who have worked there. I am excited and enthusiastic to be apart of the company and cant wait to start! and who doesn't love having a discount! woohoo! All in all..be yourself..do your research...be positive and have fun..and they will see that!