Nordstrom

  www.nordstrom.com
  www.nordstrom.com

Nordstrom Interview Questions

Updated Dec 17, 2014
Updated Dec 17, 2014
1,154 Interview Reviews

Interview Experience

Interview Experience

73%
19%
7%

Getting an Interview

Getting an Interview

84%
6%
4%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1.  

    Sales Associate Interview

    Anonymous Interview Candidate in Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Nordstrom in November 2014.

    Interview Details

    Applied Online, process took about 2-3 weeks. I had originally interviewed with a department manager, she never got back to me, so I had to be really persistent. I ended up interviewing with another department manager and made it through.

    Interview Questions
    • Give your most recent experience dealing with a hard customer   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Sales Associate Interview

    Anonymous Interview Candidate in Novi, MI
    Anonymous Interview Candidate in Novi, MI
    Application Details

    I applied through an employee referral – interviewed at Nordstrom in November 2014.

    Interview Details

    I was referred by a current employee and sent my resume in online. I got a call within a few hours to schedule an interview in the Active Wear department for the very next day. The interview felt promising. I sent a "thank you" email to the department manager and I got a call back a week later to interview with POV. (According to the employee I know that works there, the Active Wear manager felt I would do better in designer wear and recommended me to another department.) Again, the interview was scheduled for the next day. This one seemed to go even better than the last. I felt super confident. The department manager told me I'd hear back within 5 days. 7 days went by and I hadn't heard anything so I contacted HR to inquire about the status of my application. HR said my application was still in review and asked if I would be interested in interviewing with the Shoes department. I agreed with the expectation of another phone call. Two weeks have gone by and I haven't heard anything from any of the departments. I'm over it at this point. Would have been nice if they could have just informed me that they found a better fit. Oh well.

    Interview Questions
    • Describe a situation where you had to utilize teamwork

      Describe a situation where you had to deal with a particularly difficult customer and how you handled it

      For each interview I was taken to the sales floor and asked to "sell" an item. In the first interview I was told to pick any article of clothing. In the second interview I was provided a scenario: a woman who had recently given birth needed to find an article of clothing that she could wear to work and out. Keeping her fluctuating weight in mind.
       
      Answer Question
    No Offer
    Average Interview
  3. 1 person found this helpful  

    Cosmetics Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a weekinterviewed at Nordstrom.

    Interview Details

    You have to apply on their website and then wait for them to contact you; if you want to speed up the process, you can contact the manager of the department that your interested in and tell them you are interested and already have a profile and they will speed up the process for you;

    Interview Questions
    • Basic questions about experience for the role you are applying for;   Answer Question
    Negotiation Details
    Not much negotiation; set hourly rate and 3% commission - take it or leave it'
    Accepted Offer
    Positive Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I applied online and got a phone call a few days later. Unfortunately, I was busy with personal things and missed the call by just a couple minutes. She left a message and I called back just a few minutes later and she had already left the office for the day. I called back the next day and left a message. No answer back. I left 3 messages and still had not heard back.

    No Offer
  6.  

    Sales Associate Interview

    Anonymous Interview Candidate in Buford, GA
    Anonymous Interview Candidate in Buford, GA
    Application Details

    I applied online. The process took 3 daysinterviewed at Nordstrom.

    Interview Details

    Very straight forward. Why do you like fashion? Why do you want to work for Nordstrom? Examples of how you sell or would encourage someone to open a reward (debit/credit) card. Positives and negatives about yourself.

    Interview Questions
    • What is one of your negative qualities? I always try to say something that could also be a positive, like I am OCD (I really am) and sometimes things have to be organized before I can tackle the issue, which is bad because it takes extra time to organize, but good because I'm organized and prioritize.   Answer Question
    Negotiation Details
    No real opportunity to negotiate- you either want the job for what they offer to pay you or they will offer it to the next person....they will not negotiate pay for a sales position because they say you have the opportunity to earn commission, but you only get your hourly check or your commission check NOT BOTH (unless you work in hosiery or at home, just because they are low volume/slow departments and harder to earn commission- so if you work on of these departments, CROSS SELL LIKE CRAZY- because if you work hosiery for example, and you sell a few pairs of leggings, but they your customer wants a new handbag and shoes too, that is YOUR customer and you can cross sell those items to them and get the commission off the shoes/bag and you will ACTUALLY GET the commission)
    Accepted Offer
    Neutral Experience
    Easy Interview
  7.  

    Nordstrom Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Nordstrom.

    Interview Details

    Phone interview entails verifying your job history and asking why Nordstrom and talking about customer service.
    For the in person interview you have to be passionate about commissioned sales, customer service, and fashion. Initially, you meet with the HR manager or assistant and then the DM if they think you will be a good fit. You will have to walk the sales floor and do a simple tour and sales scenario. This may not be consistent with all managers.

    Interview Questions
    • Tell me a time when you had to go above and beyond for a customer.   View Answer
    Negotiation Details
    There is no negotiation because of commission.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Sales Associate Interview

    Anonymous Interview Candidate in McLean, VA
    Anonymous Interview Candidate in McLean, VA
    Application Details

    I applied online – interviewed at Nordstrom.

    Interview Details

    I applied online. Got an email a week after to come for an interview. The interview was pretty easy and on time. Very nice people work there. Had an interview with a dept manager and then with HR.

    Interview Questions
    • How competitive you are? How did you reach your goals?   Answer Question
    No Offer
    Easy Interview
  9.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Nordstrom.

    Interview Details

    I applied online. The application processes wasn't as painfully long as most companies. After I submitted the application I got an email back right away to set up a phone interview. The questions they asked me were pretty easy. I didn't feel like they asked anything too difficult and they were very friendly. I got another call back for another interview a day or two later. While I didn't end up accepting this job, the interview process is very straight forward and simple and would recommend anyone to apply there

    Interview Questions
    • If you had a coworker that you knew was struggling finically and had multiple children stole some supplies to take home, what would you do?   Answer Question
    Reasons for Declining

    I had a conflicting schedule

    Declined Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    Cosmetics Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I have 5 years as a makeup artist and several years in clothing retail experience, but I guess they wanted me to get a job at a sephora/ulta type position before working with them. Doesn't make sense.

    Interview Questions
    No Offer
    Average Interview
  11.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Nordstrom.

    Interview Details

    I started at the rack so the interviews were conducted in group settings which took some pressure off. When I applied at the full line previous to the Rack coming to Annapolis, it was one on one and was a very difficult interview.

    Interview Questions
    • I did not have any unexpected questions during my Rack interview.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

See What Nordstrom Employees Are Saying

 Current Nordstrom Sales Associate in Chicago, IL

Pros: “Really good company, they care about their employees.” Full Review

Work at Nordstrom? Share Your Experiences

Nordstrom

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.