Nordstrom Retail Associate Interview Questions & Reviews
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Updated Apr 26, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 12 ratings 
“Average” Interview
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Interview Experience [?] Based on 12 ratings
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| 1–10 of 12 Nordstrom Interviews | Sort by |
Retail Associate at Nordstrom
Posted Apr 26, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Apr 2012 (took a day)
I just had a phone interview for (originally) personal stylist assistant, but when I got the call they told me the position had already been filled and I could apply for retail sales. I said OK and the interview was really short, about 5 min. She offered me a 1:1 interview in store immediately. I accepted and will be interviewing in early May.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Associate at Nordstrom
Posted Mar 18, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2012 in Natick, MA (took 2 weeks)
I was contacted first by Nordstrom HR by phone where they asked a series of questions regarding why I wanted to work at Nordstrom and asked for examples of how i have dealt with a difficult situation in a workplace and how would I see myself working in a competetive sales environment. I was then called to interview in person where similar questions where asked. I was referred to a department manager where they asked similar screening questions and then asked questions geared towards selling and what additional things I would do to generate sales in the department and then onto role play a selling scenario in the department.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Associate at Nordstrom
Posted Mar 11, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2012 in Seattle, WA (took 2 days)
Online Application, Phone Screening consisted of why I wanted to specifically work for nordstrom, what makes a successful sales person, and pervious sales experience, and in person interview with department manager with situational questions.
Interview Questions
Negotiation Details
No negotiation
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Associate at Nordstrom
Posted Oct 2, 2011 — 0 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Aug 2011 (took a day)
I had interviewed on the phone for about 20 minuets. A few days later I had a 1 on 1. I felt it went well but never had a all back
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Associate at Nordstrom
Posted Apr 28, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2011 in Washington, DC (took 2 weeks)
Nordstrom sets up a phone interview first. They will ask about your previous retail experience and what areas of retail you work best in. If they like you, I guess, they will ask you on the spot to come in to one of two interviews. One with the department manager and second with the store manager. Nordstrom managers love personality, knowledge of the finest brands, and someone who is all about sales and signing up customers for different programs they offer.
Interview Questions
Negotiation Details
Did not negotiate
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Associate at Nordstrom
Posted Apr 27, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Apr 2011 (took 2 weeks)
I attended the Store Grand opening and was immediately smitten with this store! So much that I applied for 4 positions the very next day. About 3 days later I received a phone interview with an HR rep who then said she would call me back by the end of the week if they decided to schedule an interview. She called back 2 hours later!! Unfortunately I missed her call and we ended up playing phone tag for the next 3 days. She finally scheduled me for a 1:1 interview that following Monday. The interview Monday went well except for the fact that the manager I interviewed with was from a different dept than those I had applied for so when she sat me down and asked"So...tell me why you want to work in HOSIERY" I was like uh, ummmm, I don't! Well I was thinking that but I didn't say it. She asked me basic situation/response questions like "tell me a tie when you had to go above and beyond to satisfy a customer" and "What excites you about commission based sales?" Finally she asked me to pretend she was a customer and sell her the pantyhose she was wearing. (GULP!!) So despite the risk of rambling on I proceeded to talk about the style, quality, durability and comfortability of these stocking that I knew absolutely NOTHING about. She then left the room, came back a few minutes later and said I would be receiving an email soon regarding a second interview. Well I just knew I'd BLOWN it at that point - waiting for the old "thanks but no thanks" email. However, I must have sold the heck out of those pantyhose because I got an email that evening asking for information so they could run a background check. Funny thing was that the position referenced in the email was for the Men's Dept (which is one of the positions I had actually applied for). I answered all the questions and awaited a response. The manager of hosiery just called me today to schedule an interview with the store manager for the day after tomorrow. So to be honest at this very moment I don't know WHICH position I'm interviewing for but I have my fingers crossed either way.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Associate at Nordstrom
Posted Sep 22, 2010 — 2 of 2 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2010 in Durham, NC (took 2 days)
I applied online. I took a personality test. I posted my resume and cover letter. The HR called me a week later then offered an in-person interview. I interviewed with three people in one day.
Interview Questions
Negotiation Details
I did not have to negotiate.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Associate at Nordstrom
Posted Sep 15, 2010 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Mar 2010 in Palo Alto, CA (took 3 days)
I got an email from Nordstrom after 3 days re an interview. I came 20 mins. early and had to wait for a few minutes. The guy asked me situational questions like how do you deal with angry customers, how do you persuade customers etc. He asked me a bunch of questions. He told me to wait outside and after a few mins. A lady interviewed me again. Ask me almost the same questions(20 questions i think). They asked me to wait for a call so i did. They schedule me again for another interview. I met with the supervisor, she told me that i will be assigned in the active wear department, explained the job responsibility. She told me to wait for an email/call after 4 days because they will do background check. They never call so i called them back. The HR told me that i didn't get the job and they decided to continue the hiring process. After i talked to the lady that's the time they sent me an email that i didn't get the job. The next day a lady from HR called me and told me the same thing! Seems like they don't communicate with each other. I was expecting that i will get the job but i didn't =(
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Presentation and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Associate at Nordstrom
Posted Apr 5, 2010 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Feb 2010 (took 1 week)
Filled out an online application and along with a canidate profile. I received and email notification about a week later stating they wanted to set-up a time for a phone interview. Received the call the next day and it went well. Probaby lasted around 5 mins. I was suppose to come in for a one one interview, but never did due to the fact I got a better job offer.
Interview Questions
Reason for Declining
Got better job offer.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Associate at Nordstrom
Posted Mar 16, 2010 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2008 (took a day)
Started by asking me general interview questions such as "Why do you want a postion in retail" and "What are your strengths." They then asked about availability and if I would eventually be willing to relocate to a much bigger location. I got a tour and told I would be called back if they wanted to proceed. I did receive a call back although I decided to decline further because the whole position didn't seem to suit me. They really were "sale driven" and it seemed like a lot of pressure.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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