Nordstrom Retail Sales Associate Interview Questions

Updated Apr 1, 2015
52 Interview Reviews

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Helpful (3)  

Retail Sales Associate Interview

Anonymous Interview Candidate in Portland, OR
Accepted Offer
Positive Experience
Easy Interview
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through an employee referral. The process took a weekinterviewed at Nordstrom (Portland, OR).

Interview

I appreciated the interview process. Because I was a former Nordstrom employee I found the questions asked to be very easy and was able to directly apply the Nordstrom values to my responses. The Nordstrom values are very important to know before the interview.

Interview Questions

Other Interview Reviews for Nordstrom

  1.  

    Retail Sales Associate Interview

    Anonymous Employee in Scottsdale, AZ
    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Nordstrom (Scottsdale, AZ) in March 2015.

    Interview

    The phone interview wasn't really an interview. It was two minutes of scheduling a time and date for the HR interview for women's apparel and wear business professional clothes. The day of the interview comes and I was the last one waiting for someone to come out to begin the interview. An HR rep comes out a few minutes later explaining the representative who was scheduled to interview me was unavailable and I would be interviewed by the department manager for shoes. Two days later I receive a voice mail from the manager I interviewed with and asked me to return his call. When I called him back I explained to the associate that I had received a call and was returning his phone call. I was put on hold for about 45 minutes before I was able to even touch base with him. Needless to say he went with another candidate with more experience in shoes even if I didn't apply for shoes to begin with.

    Interview Questions

  2. Helpful (7)  

    Retail Sales Associate Interview

    Anonymous Employee
    No Offer
    Difficult Interview
    No Offer
    Difficult Interview

    Application

    I applied online. The process took a weekinterviewed at Nordstrom.

    Interview

    I filled out an application and a few days later I was called and asked to come in for an interview. I arrived a few minutes early and waited for about 10 minutes and was approached by the women who was interviewing me that day. I followed her into a small office where we took a seat at a small table. She started by asking me about my pervious work experience. Then after a few more questions about myself she told me she was going to ask me a series of questions and I was only allowed to answer yes or no. She asked me some questions and then asked me "Have you ever experienced flow while in a group of coworkers?" I asked her to clarify what she meant by flow. She told me she was not allowed to explain any of the questions and I was only allowed to answer yes or no. I told her I did not understand what she meant by flow so my answer would have to be no. After that I felt like she became a little unpleasant and I did not end up getting hired. I am a Norstrom customer and I've always had a good shopping experience with them. However, I hope their interview process has changed and improved and focuses less on unimportant mind games and more on what the potential employee can bring to the company.

    Interview Questions

    • Have you ever experienced flow while in a group of coworkers?   Answer Question
  3. Helpful (4)  

    Retail Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Nordstrom.

    Interview

    I recieved an email to schedule a phone interview the same day that I applied online. I scheduled a phone interview and brainstormed questions, answers, research, etc about the position. The phone interview was less than five minutes. The only questions asked concerned my availability and what department I would like to work in, and then we scheduled an interview in the store for 2 days later. The interview was very simple and brief. I then was asked to pick out different outfits for different scenarios from the department. I interviewed with the department manager- she was very friendly and laid back.

    Interview Questions

    • Why do you want to work at Nordstrom?   Answer Question
    • When is a time you went above and beyond for your manager?   Answer Question
    • What would you do if you had trouble making your sales goals, and how would you educate yourself on your department?   Answer Question
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  5.  

    Retail Sales Associate Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online – interviewed at Nordstrom.

    Interview

    It was an ok experience. I meet with the third manager for the final interview and was very distant like she didn't want to be there for the interview.

    Interview Questions

  6. Helpful (1)  

    Retail Sales Associate Interview

    Anonymous Interview Candidate in Chicago, IL
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Nordstrom (Chicago, IL) in October 2014.

    Interview

    Applied online and the same evening received an email requesting a phone screening. Went in a day later for an in person interview and got a call two days later with an offer.

    Interview Questions

    • What do you like about Nordstrom? Have you shopped here before?   Answer Question

    Negotiation

    Negotiations are only given if you have worked in retail before or have customer service experience. I was able to negotiate my pay rate.

  7. Helpful (1)  

    Retail Sales Associate Interview

    Anonymous Employee
    No Offer
    No Offer

    Interview

    I applied online and got an email shortly after for a phone interview. After phone interview got offered an in person interview, but I ended not making it and never rescheduled.

    Interview Questions

    • Questions were pretty simple; why nordstrom? describe a time you failed. stuff like that.   Answer Question
  8. Helpful (2)  

    Retail Sales Associate Interview

    Anonymous Employee
    Declined Offer
    Neutral Experience
    Average Interview
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Nordstrom.

    Interview

    It was a pretty standard retail interview-my interviewees were very friendly and accommodating. Sales is a plus, or any kind of retail experience. It's purely commission based, so if you're not a good salesperson, I would look elsewhere. I know that some departments are different, like cosmetics, but as far as kids clothing and basic women and men's, prepare to sell! They offered me the job within a week after my phone and in person interview. The interview itself lasted about 20-30 minutes. I was sad I couldn't work there, but it just wasn't for me. A lot my friends the entire company is a great one to work for, and they really care about their employees.

    Interview Questions

    Reasons for Declining

    Too hard to juggle two jobs without a set schedule.

  9.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate in Bellevue, WA
    Accepted Offer
    Negative Experience
    Easy Interview
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeksinterviewed at Nordstrom (Bellevue, WA).

    Interview

    Disorganized. Disrespectful. Flaky. I applied for the hosiery dept. First there was a phone interview. That went well, they asked me to come in. When I got there they said the hosiery job had been filled but would I like to interview for 4 other departments. I said yes, but none of the department managers were available. I was promised a phone call to reschedule. I have to call 4 times before they got back to me. Finally a manager from yet another department interviewed me.

    Interview Questions

    • I was asked if I have children, which is an illegal question.   Answer Question

    Negotiation

    No negotiation. Hourly plus negligible commission.

  10.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Nordstrom (Atlanta, GA) in June 2014.

    Interview

    The process for me started off Rocky, I applied and didn't hear back for about two weeks so I called HR and I was informed she was going through the applications as we speak. So time went on and I didn't hear back so I kept calling and never got any response so I just let it go. So maybe a week after that HR called me and we had a phone interview. A week after that I didn't hear anything so I called back and a manager contacted me two days later. I then had a second phone interview and then was asked to come in for the interview which was on a Thursday. I heard back from Nordstrom Friday and was offered the position.

    Interview Questions

    Negotiation

    None. Commission only

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