Nordstrom Retail Sales Associate Interview Questions

Updated Aug 1, 2015
67 Interview Reviews

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Helpful (3)  

Retail Sales Associate Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 1 dayinterviewed at Nordstrom.

Interview

I had two interviews after I applied online. The first interview was over the phone. The HR rep asked me more questions that I thought they would. Then I was asked to come in for a face to face interview. They pretty much asked me the same questions they did on the phone and told me more about the job position.

Interview Questions

  • Why Nordstrom? Do you see yourself as a competitive person? Tell me a time when you didn't reach one of your goals and how did you change you?   Answer Question

Other Interview Reviews for Nordstrom

  1.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Nordstrom.

    Interview

    Interview process was mostly straightforward. Apply online, receive a phone call for an interview (usually within a few days to a week), go in for face-to-face interview which consists mostly of experience questions and why do you want to work for Nordstrom and then if qualified you are hired.

    Interview Questions

  2.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Nordstrom.

    Interview

    Step One: Initial Phone-Interview Step Two: In Store Interview with Department Manager -Asked Basic Sales, Customer Service, and Behavioral Questions -Selling Exercise Step Three: Offer took approximately a week Step Four: Training

    Interview Questions

  3.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate in Oakbrook Terrace, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Nordstrom (Oakbrook Terrace, IL) in June 2015.

    Interview

    I found positions available at Nordstrom from a website called Snag a Job. It redirected me to Nordstrom's page that showed the jobs available. I applied for all of the positions I felt I would do well in. About 4 days later I got two responses back. I was rejected for the personal shopper in training and then I was asked to come in and interview for a retail position. They offered me three different time slots to interview in. I actually arrived late to the interview. I thought the interview was at 2:30 but it was at 2. I got there and I checked in at the service counter, they phoned the woman in HR and she come and got me. They were super chill about being late. The lady from HR said that they had me down for 2 and I apologized when I met her in person I apologized again and she said it was no big deal. I was brought to a room in the employees only area and I was seated with about 20 other people who applied to some department in the company. I interviewed with a woman, I believe, decided if I was worth meeting with the assistant manager. She asked me kind of the standard interview questions then I was brought back to the original room and then the assistant manager came and got me and interviewed me. She asked me the same questions and then questions more specific towards the department I had applied to. I then went to the department and did a mock sale. I received a call 3 business days later from the assistant manager offering me the position.

    Interview Questions

    • Q: Why Nordstrom? Q: Example of when you worked well in a group Q: Does working for commission scare you or do you have any concerns?   Answer Question
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  5. Helpful (2)  

    Retail Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Nordstrom.

    Interview

    I submitted my resume online. Within 3-7 days I was contacted and had a phone interview where they asked 5 questions, such as your strengths and your preferred department. She called back that evening and asked me if I could come in for an interview Monday in store. There were alot of people but we individually interviewed with the department manager for wherever we were interested or had a spot. It was pretty basic questions, asking about my retail experience and previous job. At the end she asked if I wanted to walk the floor, we went to the area I was thinking of working in and she told me about how dress code is and pay and whatnot. And called that night to have me come for an orientation that week.

    Interview Questions

    • What is a time you struggled with a customer and how did you overcome it   Answer Question

    Negotiation

    None

  6.  

    Retail Sales Associate Interview

    Anonymous Employee in Arcadia, CA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Nordstrom (Arcadia, CA) in May 2015.

    Interview

    Phone interview- very simples less then 5 minutes In person with HR- simple and easy probably 15 minutes Interview with manager-I'm actually still waiting to go through this portion I'm still in the process of the last interview however I've had such a great experience with the whole process so far

    Interview Questions

    • What's my availability? Why Nordstrom? What department? Tell me what is good customer service? They were all very basic and anyone could answer them   Answer Question
  7. Helpful (4)  

    Retail Sales Associate Interview

    Anonymous Interview Candidate in Portland, OR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a weekinterviewed at Nordstrom (Portland, OR).

    Interview

    I appreciated the interview process. Because I was a former Nordstrom employee I found the questions asked to be very easy and was able to directly apply the Nordstrom values to my responses. The Nordstrom values are very important to know before the interview.

    Interview Questions

  8.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate in San Diego, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Nordstrom (San Diego, CA) in April 2015.

    Interview

    Phone Interview, In Person Interview with Manager. Store was clean, classy. Customer Service was very helpful when I got lost. Had a wonderful experience. Con is that you have to pay for parking if driving in to the busy downtown city area.

    Interview Questions

  9. Helpful (1)  

    Retail Sales Associate Interview

    Anonymous Employee in Scottsdale, AZ
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Nordstrom (Scottsdale, AZ) in March 2015.

    Interview

    The phone interview wasn't really an interview. It was two minutes of scheduling a time and date for the HR interview for women's apparel and wear business professional clothes. The day of the interview comes and I was the last one waiting for someone to come out to begin the interview. An HR rep comes out a few minutes later explaining the representative who was scheduled to interview me was unavailable and I would be interviewed by the department manager for shoes. Two days later I receive a voice mail from the manager I interviewed with and asked me to return his call. When I called him back I explained to the associate that I had received a call and was returning his phone call. I was put on hold for about 45 minutes before I was able to even touch base with him. Needless to say he went with another candidate with more experience in shoes even if I didn't apply for shoes to begin with.

    Interview Questions

  10.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate in Bellevue, WA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Nordstrom (Bellevue, WA) in February 2015.

    Interview

    Phone interview followed by one in-person interview. The phone interview was all behavioral based questions, as was the in-person interview. In the in-person interview, however, they asked a few questions about fashion.

    Interview Questions

    • What does good customer service mean to you? Tell me about a time when you had to deal with a difficult customer. Where do you see yourself in 5 years?   Answer Question
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