I applied online and the process took 3 months - interviewed at Nordstrom in October 2013.
Interview Details – I signed my application late January online. I applied for three locations and was only accepted at one, the other two locations denied my application. I did a phone screening and then was asked to come in for an in-person interview two weeks later at the beginning of February. I remembered walking up for the interview and being very nervous. However, although my interviewer was late, she was very friendly. (Everyone in HR is friendly) She even gave me a free card for their cafe to excuse her tardiness. She told me I applied too early and that they are in the beginning stages of the interviewing process but I will contacted by March. Two months later she told me that I did not get the position in her store but she wanted to know if I would be interested in their other location (this was a location that I applied for but was denied by through the initial online screening). Of course, I said yes because I really wanted to work for them and needed an internship to graduate. Their was a brief phone screening for the HR at the other location and the next phone call I had was them asking me to accept the position!
Interview Question – We had to go on the floor and I had to Sale an item to HR. She asked me to convince her to buy this item and let her know why she should buy this item Answer Question
I applied online and the process took 4+ weeks - interviewed at Nordstrom in March 2013.
Interview Details – Initially, went through two phone interviews, mostly behavioral questions. Was called to the store I was working in and walked the floor with HR rep as we had fairly laid back, more conversational interview, was also interview by store manager over phone.
Interview Question – Given a certain scenario, how to deal with a customer? Answer Question
Negotiation Details – Dress well
I applied online and the process took 2 months - interviewed at Nordstrom in March 2013.
Interview Details – There was a phone interview that led to a face-to-face interview in the store. The face to face interview consisted of questions about my retail experience, leadership background, if I was able to thrive in a competitive/commission-based environment, etc. There was also a walk through on the sales floor where you must sell an outfit or a product to the interviewer to show if you can really sell.
Interview Question – Most memorable customer service memory or tell me about a time when you gave outstanding customer service. It was difficult because they want SPECIFICITY. Answer Question
Negotiation Details – They asked me if the internship dates fell into my availability and if the commission rates and hourly were good.
I applied online and the process took a day - interviewed at Nordstrom in May 2012.
Interview Details – The phone interview for this position was easy. Basic questions and no feedback, just question after question and then they tell you they would like to set up an in-person interview. The in-person interview consisted of a sit-down where some of the phone interview questions were repeated and other situational questions were asked. Then either the same person you were speaking with or a manager of a department will take you out onto the sales floor, give you a scenario and ask you to sell them something. I have experience working for a high-end women's boutique so when I was asked to sell her denim, I was more than comfortable and familiar with the product and did as good of a job as could be done. I thought the interview went very well and was shocked when I did not receive an offer. What was even worse was how the HR representative handled telling me I was not chosen. She gave me a window of around 15 days to expect to hear back and I never did. I emailed her inquiring about when I would hear back and got an automated response that she was on vacation. A few days later I got a call from her saying that not only was I not chosen for the internship but she had decided last week, essentially letting me know that had I not contacted her they would not have even had the decency to send me a generic rejection email. After this interview, my opinion of Nordstrom truly has changed. Not to mention, this internship is not an internship at all. It is a glorified sales associate position where you are given no professional responsibility and spend your summer as a slave to their sales floor. The biggest slap in the face? They offered me a sales position instead. Needless to say, I declined.
The process took 1 week - interviewed at Nordstrom in October 2010.
Interview Details – Applied on a Sunday. The HR Manager emailed me on Monday morning asking to set up a phone interview with me on Tuesday. Phone interview was very easy, asking basic questions about why I wanted to work there and if I was comfortable with making a commission based salary. At the end of the phone interview she had told me that I had passed and asked to set up an in-person interview two days later. Again very basic interview questions in the in-person interview. Said she would call me in a few weeks and let me know but she called and offered me the position on the monday after I had first applied.
Interview Question – Describe a time when you did not get along with a manager. Answer Question
Negotiation Details – Did not negotiate because it is mostly commission which is awesome at Nordstrom
Pros: I worked for Nordstrom for almost three years, and overall it was a great experience. I was lucky to have great managers, who were willing to work with my schedule (I was a college student) and give me the perfect schedule that worked for me… – Full Review
Here at Nordstrom, our people and their enthusiasm for service make all the difference. We're family. Nordstrom began as a family business and while we're now publicly traded, the Nordstrom family is still actively… — Full Overview
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