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Nordstrom Sales Associate Interview Questions & Reviews

Updated Jul 17, 2014
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Getting an Interview  

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Interview Experience  

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Interview Difficulty  

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322 candidate interviews Back to all interview questions
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No Offer

Neutral Experience

Average Interview

Sales Associate Interview

Sales Associate

I applied online and the process took 1 week - interviewed at Nordstrom in May 2014.

Interview Details – Applied online and got a response in about a week. Had a phone interview that next week. It was just as I expected and it only lasted for 5-10 mintues. Two weeks later I had the mass interview and it took about 45 minutes. They asked standard questions and I have a mock sale. The next day the called me and asked me to come speak to the handbag depatment manager. I wasn't offered the job. I think they gave it to someone who had more retail experience.


Accepted Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate

I applied online and the process took 2 weeks - interviewed at Nordstrom in April 2014.

Interview Details – Applied online and was contacted for an over the phone interview. Then after, was invited to come in and interview in person. One room set aside for interviewing. Three tables, with three managers at each table. Rotated tables for mini speed dating like interviews. Was offered the job around 5 days after.

Interview Question – 1.) Sell me this... They'll hand you a piece of jewelry etc. and expect you to do a role-play with them. Pretend as if they're a customer and approach it as that.
2.) A time you did not achieve a goal?
3.) Greatest accomplishment?
4.) Why do you want to work for Nordstrom?
5.) Which department would you like to work in and why?
6.) Tell me about yourself.
  Answer Question

Negotiation Details – None. Min wage base + commission.


Accepted Offer

Positive Experience

Very Easy Interview

Sales Associate Interview

Sales Associate
White Plains, NY

I applied online - interviewed at Nordstrom in March 2013.

Interview Details – the hiring process is really simple you get offered a phone interview. once you get pass the phone interview you will then be offered an in person interview. dress to impress. keep eye contact and make sure you show your customer service skills. Continue to talk and always have a quick response.

Interview Question – question consist of

name a time where you had to handle more then one customer and how did you react on that
  Answer Question


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Accepted Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate
Seattle, WA

I applied online and the process took 3 weeks - interviewed at Nordstrom.

Interview Details – phone screening with HR, asked top 3 departments that i wanted to work at. Then interviewed individually at the specific department. Got declined for the first department but called HR and got an interview at another department where i got offered a job. HR is great!

Interview Question – past experience working with customers   Answer Question

Negotiation Details – commission based


Accepted Offer

Positive Experience

Easy Interview

Sales Associate Interview

Sales Associate
Providence, RI

I applied online and the process took 2 weeks - interviewed at Nordstrom in May 2014.

Interview Details – I submitted my online application and was emailed the following week to schedule a phone interview. The phone interview was brief and to the point, at the conclusion of the phone interview the HR representative said she would like to schedule me for an in store interview. The phone interview was on a Tuesday and the in store interview was held that Friday. It was a panel style interview. Four of us were interviewed in the same room by four managers. We each sat at an individual desk with the manager so everyone was talking at the same time which made it feel comfortable since no one was listening to anyone else's interview. The managers all had the same sheets to ensure that they all asked the same exact questions and touched upon the same topics. They took brief notes of our answers. They were very friendly. After sitting and answering the questions with one manager, another manager took me to a department where she selected an item and asked me to sell it to her. (fun role play to test your selling ability) Afterwards she asked a few more questions and concluded the interview. She smiled and said I would hear back in a few days, I was confident that I had gotten the position. By Wednesday I had not heard anything back and was concerned so I called HR asking if the individuals who had been hired had already been notified. A few minutes later I received a phone call telling me I was hired and when I would start. :)

Interview Question – Tell me about a time you were compared to another employee.   Answer Question

Negotiation Details – There is no negotiation, there is a base pay and each department has a different commission rate. It is very simple.


Accepted Offer

Positive Experience

Easy Interview

Sales Associate Interview

Sales Associate
Farmington, CT

I applied online and the process took 2 days - interviewed at Nordstrom in March 2012.

Interview Details – Phone interview, then a one on one with basic questions on teamwork etc. They call back within 2-3 days

Negotiation Details – no negotiation phase


Accepted Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate

I applied online and interviewed at Nordstrom.

Interview Details – Why should we hire you and not the other applicants

Interview Question – What unique qualifications do you have   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Sales Associate Interview

Sales Associate
Hurst, TX

I applied online and the process took 1 week - interviewed at Nordstrom in April 2014.

Interview Details – I applied online and within 20 minutes I got an email asking me to set an appointment for a phone interview. I was of course nervous (I've never had a job before, and this is NORDSTROM), so I came on here and looked at all of the questions you guys were asked, wrote them down and studied it hard to make sure I didn't sound like I was a bad candidate. The phone interview was brief, about ten minutes. Asked how I would handle difficult customers, what skills I thought fit the position.
At the end of the ten minutes she set me for an interview on the following Monday!
I interviewed with two gentlemen at the same time, one was a sales person and the other was a manager. They were both extremely nice and I felt comfortable right away! They asked typical questions you would expect, many of which I saw on here. It didn't last long, maybe 15 minutes. Then I got a tour of the department I would be working in (Kids wear!). They were very thorough and showed me the back rooms, how things were organized, and were very informative. I thought it went great!
After not hearing anything on Tuesday I thought for sure they would hire someone else, but as I was walking home from volunteering at the Library on Wednesday, I got a call and was offered the job!
I start training on Saturday!

Interview Question – They were pretty standard. For me the difficult questions were the ones asking about handling past customers and such, since I had to try to find real-world applications without any work experience.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Sale Associate Interview

Sale Associate
San Francisco, CA

I applied online - interviewed at Nordstrom in March 2014.

Interview Details – I received an email telling me if I would like to set up the time and date for the interview. I replied promptly afterward and chose the time and date. The interview was easy and fun. I had the interview with HR and then my department manager.

Interview Question – What is your strategies at work?   Answer Question


Accepted Offer

Neutral Experience

Sales Associate Interview

Sales Associate

I applied online and the process took 1 week - interviewed at Nordstrom.

Interview Details – When i first applied, they didnt call me after two weeks, i was the one that called them. They had a phone interview with me that was about 10 minutes and it was basically asking me if i had any experience selling in a commission driven environment, and if i had every worked in retail before. The in office interview was basically asking be about life experiences and obstacles i faced working in a team environment.

Interview Question – How wold i sell a piece of clothing? there wasn't really a difficult question   View Answer

See What Nordstrom Employees Are Saying

 Former Sales Associate in Tampa, FL

Pros: “High energy and fun environment, excellent training program, strong and admirable company mission, discount on merchandise.” Full Review

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