Nordstrom Sales Associate Interview Questions

Updated Oct 15, 2014
Updated Oct 15, 2014
343 Interview Reviews

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Sales Associate Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

Very basic retail interview system, asked about experiences and what I could bring to the store. Included many things about what would be expected of you and how you were going to be given the tools to achieve your goals.

Interview Questions
  • If you were a tree what kind of tree would you be and why?   Answer Question
Accepted Offer
Neutral Experience

Other Interview Reviews for Nordstrom

  1.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Nordstrom.

    Interview Details

    First you go through a telephone interview - pretty simple questions about your work experience and why you want to work at Nordstrom. Once you go through that, they will set up a group interview after which you meet with the manager or assistant manager. You have to do a sales pitch. It's pretty basic and simple.

    Interview Questions
    • I was asked to pitch a sale of a shoe brand I was unfamiliar with, to a man.   Answer Question
    Negotiation Details
    No negotiation, you get commission.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Nordstrom in August 2014.

    Interview Details

    Applied online and got an email the next day asking me to choose an interview day and time. Met with HR and then they asked me to meet with the department manager, this took about an hour and a half. I was then asked to come back the next day to meet the store manager, this only took about five minutes (clearly she didn't like me very much). Two days later I was informed that I did not get the job.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  3.  

    Sales Associate Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied online – interviewed at Nordstrom in August 2014.

    Interview Details

    it took one month. I applied online.got an email in four weeks time to make an appointment for a phone interview.Had the phone interview the next day and was asked to come for the face to face interview the following day.had the interview with two managers and after i was asked to role play sales. the whole process took about 1hr 30mins

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review
  5.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Nordstrom.

    Interview Details

    It was a phone interview followed by an interview with HR and then the department Manager. The questions are geared towards customer service and selling. You must be very available if you want to work full time.

    Interview Questions
    • Describe a time when you had to deal with an unpleasant customer? And how did you satisfy the customers needs?   Answer Question
    Accepted Offer
  6.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Applied online. Long questionnaire. One-on-one interview a week later with HR person. Then one week training with 2 other new hires. I got Women's Shoes with best commission in the store- 10%. Probably hardest job in the store though with all of the running around for indecisive women.

    Interview Questions
    • What makes you want to leave your current job for this one?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Nordstrom.

    Interview Details

    The process begins with an online application, if approved there is a phone interview and possible a second phone interview, the next step after this is an in person meeting with a Human Resources Manager, and finally an interview with the Department Manager of whom you are applying for.

    Interview Questions
    • What is the most difficult customer issue you have had and how did you handle this?   View Answer
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
  8.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Nordstrom.

    Interview Details

    Applied online - uploaded my resume, references, and other stuff. I got an email back the next day or two telling me to set up a phone interview online. I scheduled it, and waited for the day I'd get the call. On the day of the scheduled phone interview, the manager? interviewer? called about two hours late, so just make sure you're open two hours before and after your original time slot. The questions were pretty simple - Why Nordstrom? Give an example of good customer service? - and after that, the interviewer forwarded my information to the manager of the department I was applying to. She then set up a face to face interview, which was also pretty casual. It was one-on-one, and short (15 minutes max).

    Interview Questions
    • Selling scenario - pick an outfit for a specific occasion and sell it to the department manager. Because it was so spontaneous, it was somewhat difficult, but just stay calm and it should be good.   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  9. 1 person found this helpful  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a dayinterviewed at Nordstrom in June 2014.

    Interview Details

    Just let them know that you thrive off of friendly competition, you love fashion and you've always wanted to work for and make nordstrom a career. They'll love you.

    Interview Questions
    Negotiation Details
    Commission only
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Nordstrom in June 2014.

    Interview Details

    Created account on the website and then applied online for a position. Got an email the next day asking me to chose a phone interview time. I scheduled the next open slot which was about a week later. I scheduled it for 4pm but they only called around 4:45, keep a two hour slot open for your phone interview. The phone interview lasted about 10-15 minutes. They asked about 5-7 questions but nothing hard. Then the lady told me she would like to schedule a in store interview with a manager and asked me what department I was interested in. The in store interview was scheduled for about 4 days later and there was a group of us waiting. Then one by one we each were taking to a different area by the manager or assistant manager of the department we wanted to work in. Then the interview lasted about a half hour.

    Interview Questions
    • Why do you want to work at Nordstorms?   Answer Question
    • Why do you want to work in whatever particular department you applied for?   Answer Question
    • What was a time when you experienced really high expectations and how did you handle it?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

See What Nordstrom Employees Are Saying

 Former Sales Associate in San Jose, CA

Pros: “People are nice, training is really easy. Employee discounts are decent, and if you work hard you are definitely rewarded (from commission).” Full Review

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