Nordstrom Sales Associate Interview Questions & Reviews

Updated Aug 22, 2014
Updated Aug 22, 2014
329 interviews

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Interview Experience

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Sales Associate Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I interviewed online. The process took 4 days - interviewed at Nordstrom in June 2012.

Interview Details

Interviewed in June 2012.

Applied online. Then went through a phone interview with vey basic questions. Second interview was with the manager in one to one. Third interview was a selling based interview. Process took around 4 days.

Interview Questions
  • How I was planing to seek out customers over the phone and not just infront of me coming into the store.   Answer Question
Accepted Offer
Average Interview

Other Interview Reviews for Nordstrom

  1.  

    Sales Associate Interview

    Anonymous Employee  in  Saint Louis, MO
    Anonymous Employee in Saint Louis, MO
    Application Details

    I interviewed online. The process took 1+ week - interviewed at Nordstrom in April 2013.

    Interview Details

    Applied online. Received a call rather quickly. First interview was short telephone conversation/questions. Was asked to come to the store for interview.

    Interview Questions
    • Received a tour within the department. While on the tour, interviewer noted a tee-shirt that was a item the store was currently promoting. I was asked to demonstrate how I would sell that item to a customer, not knowing anything about the product other than what I observed of the item and display during the tour.   Answer Question
    Reasons for Declining

    Accepted different job

    Declined Offer
    Neutral Experience
    Average Interview
  2.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    A lot of "what if" questions based on customer service

    Interview Questions
    Accepted Offer
  3.  

    Sales Associate Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Nordstrom in June 2013.

    Interview Details

    Very professional and fun.

    Interview Questions
    Negotiation Details
    No negotiation took place.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed in-person. The process took 1 week - interviewed at Nordstrom.

    Interview Details

    So effortless and amazing. Great company to work for.

    Interview Questions
    Accepted Offer
  6.  

    Sales Associate Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 1 week - interviewed at Nordstrom.

    Interview Details

    Applied Online and received an email a few days later to set up a phone interview. The phone interview lasted 10 minutes and she asked me to come in for in person interview. Interview was very similar to phone interview however she did ask me more situational questions regarding customer service.

    Interview Questions
    • Tell me a time where you displayed excellent customer service.   Answer Question
    Declined Offer
    Positive Experience
    Easy Interview
  7.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Nordstrom.

    Interview Details

    I applied online and received an email the next day to schedule a phone interview. The interview was short (less than 5 minutes) and consisted of general interview questions as well as a few about commission sales. At the end of the phone interview we scheduled a face to face interview with HR for the following week. I interviewed with the HR manager who was incredibly friendly. She told me she knew of a department that she believed would be a good fit for me and asked if I would be willing to interview with that manager right away. A few moments later the manager walked in and basically repeated the same questions I had just gone through with HR. At the end of the questions she brought me back to the department to show me around, and then had me pick a piece of merchandise from the racks and try to sell it to her as if she was a customer. It was kind of intimidating to be put on the spot like that but she was really nice about the whole thing. She called me later that day to offer me the position and I started the following week.

    Interview Questions
    • "Sell" an item on the floor to the manager as if he/she was an actual customer.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Sales Associate Interview

    Anonymous Interview Candidate  in  Pittsburgh, PA
    Anonymous Interview Candidate in Pittsburgh, PA
    Application Details

    I interviewed online - interviewed at Nordstrom in July 2013.

    Interview Details

    Applied online, heard from them within 2-3 weeks. interview is based on the department you're applying for. Example: BP juniors had a very relaxed process because of the nature of the department. They just asked about blogs and how you would service the young customer.

    Interview Questions
    • You notice a garment is not fitting the customer properly and they are frustrated. what do you do?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Sales Associate Interview

    Anonymous Interview Candidate  in  Providence, RI
    Anonymous Interview Candidate in Providence, RI
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Nordstrom in April 2013.

    Interview Details

    There was a phone interview. Then they had me come into the store to interview. Once I was there they told me it would be a panel of six asking me questions. They then had me do a mock sales situation to see what my style was like.

    Interview Questions
    • All the questions were the same as the phone interview.   Answer Question
    Negotiation Details
    they asked what department I would like to be in.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Sales Associate Interview

    Anonymous Employee  in  Chicago, IL
    Anonymous Employee in Chicago, IL
    Application Details

    I interviewed through an employee referral. The process took 2 months - interviewed at Nordstrom in February 2013.

    Interview Details

    Was originally interviewed for Retail Management Internship. Had one phone interview then a panel interview with HR assistant manager and 2-3 department managers (one of which was a previous intern). Questions were very basic and I felt extremely confident. However, I was instead given a position as a sales associate in the new Savvy department.

    Interview Questions
    • How would you deal with a co-worker who was not doing well sales wise.   View Answer
    No Offer
    Positive Experience
    Easy Interview

See What Nordstrom Employees Are Saying

 Former Sales Associate in Columbia, MD

Pros: “PROS: Comission based. If you dont hustle you dont bring home any money. There is a good amount of employee competition. Its important to have a way to measure employee performance is this…” Full Review

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