Nordstrom Salesperson Interview Questions

Updated Aug 31, 2015
25 Interview Reviews

Interview Experience

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Salesperson Interview

Anonymous Employee in Miami, FL
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through an employee referral. The process took 2 weeks. I interviewed at Nordstrom (Miami, FL).

Interview

Applied and got a phone call within 2 weeks to schedule an in person interview. I only had to do one cause I was referred from a current employee. The interviewer was really upbeat and engaging which made it easier for me.

Interview Questions

Other Interview Reviews for Nordstrom

  1.  

    Salesperson Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Nordstrom (Atlanta, GA).

    Interview

    It's pretty much like any other retail interview. They asked very simple situational questions like "Was there ever a time when a customer was upset with you? If yes, how did you handle this?"

    Interview Questions

    • Was there ever a time when a customer was upset with you? If yes, how did you handle this?   Answer Question

    Negotiation

    There was no negotiation. PLEASE RESEARCH NORDSTROM COMMISSION PRACTICES BEFORE ACCEPTING A POSITION.

  2.  

    Salesperson Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Average Interview

    Interview

    Applied online. Got a phone call. Asked to set up an interview. Met for the interview. Asked me basic questions. Scenario type questions. Walked the floor and showed the different departments. Said that they will call back with a decision. Prompt response on their decision.

    Interview Questions

  3.  

    Salesperson Interview

    Anonymous Employee in Scottsdale, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 5 days. I interviewed at Nordstrom (Scottsdale, AZ) in April 2015.

    Interview

    I was referred from a friend that worked there already, I applied online and HR called me the next day to schedule a phone interview. The department manager called me the next day to schedule an in person interview with him and the assistant manager.

    Interview Questions

    • Tell us about a time when you went above and beyond to meet a customers needs   Answer Question
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  5.  

    Salesperson Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Nordstrom (Tampa, FL) in April 2015.

    Interview

    Interviewed with two department managers. Asked a few questions about prior experience in customer service/retail. Was given an overview of the history of Nordstrom. Was asked to play out customer/salesperson scenario and how I would provide product knowledge to the customer.

    Interview Questions

  6.  

    Salesperson Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    There was a large focus placed around customer service. There was also a selling role play included after the interview. At Nordstrom, it's all about making the customer happy and providing a positive shopping experience. Let your personality shine through!

    Interview Questions

    • Sell me this bracelet. What are the top 3 selling points of this bracelet?   Answer Question
  7.  

    Salesperson Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Nordstrom (Dallas, TX) in October 2014.

    Interview

    Group interview, talk to whichever department manager you want to work for, they will ask you about yourself and some basic interview question and then may show you around their department, relaxed and fun interview set up, got a call two days later with an offer

    Interview Questions

    • Describe a situation where you had to deal with a difficult situation   Answer Question
  8. Helpful (1)  

    Salesperson Interview

    Anonymous Employee in Costa Mesa, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Nordstrom (Costa Mesa, CA) in August 2014.

    Interview

    Easy phone screen then in person interview where they mostly talk about the culture and little about work experience. They mostly want to hear that you are extremely customer service focused and care mostly about pleasing the customer.

    Interview Questions

    • Explain a time you went above and beyond for a customer.   Answer Question

    Negotiation

    Offer is just the standard commission rate of the department, no room for negotiation.

  9.  

    Salesperson Interview

    Anonymous Employee in Dulles, VA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Nordstrom (Dulles, VA) in January 2014.

    Interview

    The department manager called talking about the job description, hours of work and days and scheduled an interview in person. The question asked in the interview where the same they usually ask at any retail company.

    Interview Questions

    • Tell about a time you exceeded your manager's expectations.   Answer Question
  10.  

    Salesperson Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Nordstrom.

    Interview

    Online application, received an email to set up a phone interview. After this I was asked to come in for an in person interview and I first interviewed with the assistant HR manager. After this interview the department manager was called up and I interviewed with him. All three interviews had similar questions. Focus of questions is on competition, teamwork, selling and service.

    Interview Questions

    • You have to sell the department manager interviewing you something.   Answer Question

    Negotiation

    There is no negotiation the position was draw against commission.

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