Old Navy Customer Service Associate Interview Questions & Reviews
Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 2 ratings |
Interview Experience [?] Based on 2 ratings
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Customer Service Associate at Old Navy
Posted Nov 20, 2011
2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 in Seattle, WA (took 2 days)
A friend of mine who works there referred me. I applied online, took this Taleo test that asks random and pointless as well as UNREALISTIC questions that can be easily answered through common sense and a week later I got a call from the Assistant Manager scheduling me for an interview the next day.
Went in the store, told them my interview time and the person I needed to see. They told me the AM was interviewing someone and that I should wait and they will call me by name and that I should browse around. The store was NEAT and wasn't busy. Workers are happily socializing and doing their job at the same time. While waiting I folded some clothes just to see how easy it, and it was.And there I saw the Assistant Manager was interviewing someone else before me. It was obviously a Seasonal (temporary) Sales Associate, which I didn't know because my friend specifically referred me and handed them my resume for their review. After the person was interviewed, I went ahead and the interview process started. It wasn't the typical interview you normal would go to where you have to dress so fancy and go to the back. It was an easy ON THE SALES FLOOR interview standing by the side of the entrance. The whole thing lasted for about 15 minutes, starting out with the most commonly used question "tell me about yourself" and ending with "do you have any questions for me". Easy interview. She'd let me know in a week or so if I will get hired. TWO DAYS LATER, I got a call and she offered me a position.
Interview Questions
Negotiation Details
It's a seasonal job, so negotiation was as easy as "Hey, this is [Assistant Manager] and we would like to offer you a position!" and orientation dates and times comes in, training days and times comes in, and then the schedules and pretty much you're an employee.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at Old Navy
Posted Nov 3, 2011
3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 (took a day)
First Interviewed thoroughly by a shift leader for several questions of the interview and then walked over to speak to the store manager for the remainder of the interview. My time with the store manager was significantly less than the time spent with the shift leader.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?

