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Avaya Systems Engineer III Interview Question

I interviewed in Westminster, CO and was asked:
"One interviewer described a situation using only Avaya hardware and software and said there was a problem on the user end. What specific steps would I take to troubleshoot that scenario and how would I relate the results of that process to my boss in laymans terms."
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Part of a Systems Engineer III Interview Review - one of 128 Avaya Interview Reviews

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