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State Farm Auto Claim Representative Interview Question

I interviewed in Irvine, CA and was asked:
"One question was a claimant was supposed to pick up his car from the repair shop on Friday but said he was in a meeting. Called on Monday to ask us to pay for the 3 additional days rental fee. The claimant emphasized that it was my client's fault."
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Answer

Part of a Auto Claim Representative Interview Review - one of 546 State Farm Interview Reviews

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Not sure, I think there's no right or wrong answer to this one. It's all up to you.
- Interview Candidate on Jan 9, 2013

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