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Overstock.com Customer Service Representative Interview Questions & Reviews

Updated Mar 31, 2014
All Interviews Received Offers

Getting an Interview  

57%
28%
14%

Interview Experience  

71%
14%
14%

Interview Difficulty  

Average Difficulty
7 candidate interviews Back to all interview questions
Relevance Date Difficulty

Accepted Offer

Neutral Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Salt Lake City, UT

I applied online and the process took 3 days - interviewed at Overstock.com in September 2010.

Interview Details – Basic typing test and answer 5 questions like "what would you do if, or name a time that"

Interview Question – pretty easy   Answer Question

Negotiation Details – NA


Accepted Offer

Negative Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Salt Lake City, UT

I applied online and the process took 2 days - interviewed at Overstock.com in October 2011.

Interview Details – There was one interview and it went smoothly. They tried to make it seem like it was a great company to work for and it is not. Its deceiving and fake to a T. Dont believe their lies.

Interview Question – I didnt get any difficult questions on the interview.   View Answer

Negotiation Details – Nothing ! It was a easy interview but they will fool you. The company is not who they seem to be they are all a bunch of executives who care nothing about you and I mean NOTHING !


Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Salt Lake City, UT

I applied online and the process took 2 weeks - interviewed at Overstock.com in August 2012.

Interview Details – I applied online. I received a phone call 2 days later and an interview scheduled the day after that. Once that was done I scheduled a 2nd interveiw and began training the week following.

Interview Question – Explain a sittuation where you did not have the necesary tools to fix a sittaution. How did you handle it.   Answer Question

Negotiation Details – There was not one.


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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Tooele, UT

I applied online and the process took a day - interviewed at Overstock.com in September 2009.

Interview Details – They call you for an interview, you go they ask you a couple of questions and do a typing test.

Interview Question – I you could have dinner with someone either alive or dead who would it be and why.   Answer Question

Negotiation Details – at the time of intervie I was asked what shift i wanted and when they called to offer the job, they said "oh by the way the day shift is not available, you will have to work the night shift." I needed a job


Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Salt Lake City, UT

I applied through an employee referral and the process took 1+ week - interviewed at Overstock.com in November 2009.

Interview Details – I spoke with someone on the phone. I then had a one on one interview, after which I took a few PC based tests, such as typing and vocabulary. It was very smooth and simple.

Interview Question – I'm afraid I don't remember any difficult questions. I found it a bit challenging to answer the same type of questions repeatedly and provide good answers, however.   Answer Question

Negotiation Details – I didn't have a negotiation phase as that's not my forte when applying for work.


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Salt Lake City, UT

I applied in-person and the process took a day - interviewed at Overstock.com in November 2007.

Interview Details – The interview process was easy and fast. I feel that the interview was good because it touched so many different aspects about me.

Interview Question – What is a weakness you have in the workplace?   View Answer


Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied through an employee referral and the process took 2 days - interviewed at Overstock.com in November 2009.

Interview Details – I first sent in my resume and received a response with in two days to be interviewed and then about a week later I came into an orientation and filled out some paperwork and then the following week went through a two weeks of training and then hit the phones on the floore and have been here ever since...

Interview Questions

  • Give an example where a cutomer was extremely angry at you and you had to keep your cool and assist the customer.   View Answer
  • Give an example when had to get work with a fellow employee that you really disliked.   View Answer

Negotiation Details – Nothing...

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The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

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