Oxford Global Resources Account Manager Interview Questions & Reviews

Interview Details – I saw the position posted over one of the internet job boards on a Tuesday and applied. A recruiter contacted me the following day for an initial phone interview. She was very nice, asked me questions about my background, and explained in detail the position and salary/comm. She set me with an in person interview for the next day a Thursday.

When I went into the interview I met with two managers, both whom needed to fill a position in IT as well as software/hardware departments. The interviews went well and as explained by both managers that the IT department was more established, and the software/hardware dept was more of a "start-up" and if offered the position I would have the option to choose which one would be a better fit. I indicated to both managers that I would like to take the challenge of the start-up, because it was a better fit for my background. Before leaving the meeting I indicated to the manager of my excitement about the opportunity, and would really like to move forward with the process. She actually thanked me for asking for the job, and on the spot went to see if the VP was available for an immediate interview. Unfortunately, she had just gotten on a conference call, but she assured me that we would set a time for me to have that interview whether on the phone or in person. I walked out feeling great, and felt that the position was a great fit for what I was looking for in my next career opportunity.

Before I made it home that night, the recruiter called me to ask how the interview went. She stated that she hadn't spoke to the managers yet, but wanted to get an idea from me how I felt about the opportunity. I expressed my excitement and let her know that I was really looking forward to the next steps. She reminded me that since they were in their quarterlies that it may take longer than normal to hear from them, but she would keep me posted as soon as she heard something. The recruiter contacted me on the following Tuesday, and said that she had met with the manager and they had a conversation about me and were advancing me to the next step, we would just need to schedule a time for an interview with the VP as soon as they were done with quarterlies. I said great, and will adjust my schedule to make sure I was available.

I hadn't heard anything from my recruiter or the manager, so on that Friday I had reached out to the recruiter with an email follow up to get a better understanding of the time frame. On that Monday I received a generic email from the recruiter that stated "although my qualifications were great, they would continue their search for applicants that fit their needs." I had kept correspondence with the recruiter and manager throughout.

I was dumbfounded, because I was told that I was moving to the next step more than once, only to find out that my next step was no longer in their process. I then reached out to both the manager and the recruiter to see if this was a mistake or if it wasn't, if they could give me some constructive criticism while I move forward in my search...of course no answer. So all in all this left me with an extremely sour taste in my mouth. If you can't even send out a passive email after all the communication we had, you are the kind of company that I would want to bring my talents to.

Interview Details – I was hoping to internally transfer from another office to the Arizona office, but the Site Manager in Arizona said he didn't have any openings, but would be happy to speak with me once I moved. So after resigning my position and moving my family to Arizona, I met him for lunch and he asked about my experience at the other office. He asked no technical questions about my role or how I hit my numbers, it seemed he was more interested in getting dirt on the other office. I had come prepared to sell myself because I really wanted to stay with Oxford. I listed the names of other colleagues who said they would vouche as a reference and I noted that I was #7 on the President's Club list when I left the company and moved. The Site Manager for the Arizona office then said he'd love to have me on board. When I asked why I had to quit my job in the first place instead of just transferring from one office to another, he said "Well, because I didn't know who you were." Are you kidding me? Come on. You didn't think to pick up the phone and talk to my previous boss? Or how about look at the current President's Club standings and see if my name is on it? I was livid. I accepted the role and figured he's just not a very good manager, but I should have taken it as a sign to move on. I quickly realized there is no continuity between offices... every office is run based on the Site Manager's preferences. It was like working for a completely different company, the only benefit was I knew my market (audience) and how to sell Oxford to my prospective clients. Otherwise it was a nightmare. My advise, if you get hired, don't even think about transferring... just stay with one office your entire career.

Negotiation Details – There is no negotiation. Everyone starts out at $10.97/hr, working 45-hour weeks, which annualized comes out to $27,000 per year. Luckily, I was able to get the same pay I was making at the time I left the other office, which was nice because I had received a raise at one point. And I kept my same benefits and 401k. But if you leave Oxford and then are rehired after 30 days, you have to start all over with benefits, PTO and 401k.

Interview Details – Phone interview with recruiter. Was very nice and also professional Asked standard questions and seemed impressed. Had concerns with my history, but coached me on how to satisfy next level interview. Called back to ask some more detailed experience questions. Seemed to really care. Then called one more time to say they didn't think I would be a good fit for the postion.

Interview Details – Review of resume, interest and motivation to commit to telephone sales position.