PCCW

  www.pccw.com
  www.pccw.com

PCCW Customer Service Representative Interview Questions

3 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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44%

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3 Candidate Interview Reviews Back to all interviews

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied through a staffing agency. The process took a dayinterviewed at PCCW in October 2011.

Interview Details

My qualification and career information was first checked. Then I was given two written tests. One is on the product and service knowledge about the company while another is about questions on dealing with customers including multiple choice and email reply questions. After the tests are done, I had to wait more one hour for the interview. Two interviewers in the interview room. One is from cs dept. and one is hr. They asked me to describe myself. Then they asked my working experience cs in details and why I left my job. They then described the job nature and working hours. The whole process went smoothly and the staff is polite.

Interview Questions
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for PCCW

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hong Kong (Hong Kong)
    Anonymous Interview Candidate in Hong Kong (Hong Kong)
    Application Details

    I applied through a staffing agency. The process took 1+ weekinterviewed at PCCW in July 2010.

    Interview Details

    I had a group interview and we were taken to a room to fill in the application form first (just basic questions). And the manager came out to take us to another room to start the interview. We were asked mainly situational and behavioral questions. Anyone could volunteer to answer first. The total time of the interview was about 15 - 20mins

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at PCCW in June 2010.

    Interview Details

    There was a written test, and then a group discussion (in both Cantonese and English)

    Interview Questions
    No Offer
    Negative Experience
    Average Interview

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