PCCW Customer Service Representative Interview Questions & Reviews

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Web: www.pccw.com | HQ: Hong Kong

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Updated Jan 15, 2012 – Interview questions and reviews posted anonymously by interview candidates.

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Oct 2011 (took a day)

My qualification and career information was first checked. Then I was given two written tests. One is on the product and service knowledge about the company while another is about questions on dealing with customers including multiple choice and email reply questions. After the tests are done, I had to wait more one hour for the interview. Two interviewers in the interview room. One is from cs dept. and one is hr. They asked me to describe myself. Then they asked my working experience cs in details and why I left my job. They then described the job nature and working hours. The whole process went smoothly and the staff is polite.

Interview Questions

Please describe yourself.

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Why did you resign from your company?

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Other Details

I got the interview through a Staffing Agency and the interview consisted of a Phone Interview, a Group/Panel Interview, a Presentation, a Skills Test and a Background Check.