PCCW

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PCCW Customer Service Representative Interview Questions & Reviews

All Interviews Received Offers

Getting an Interview  

50%
50%

Interview Experience  

66%
0%
33%

Interview Difficulty  

Average Difficulty
3 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Hong Kong (Hong Kong)

I applied through a staffing agency and the process took 1+ week - interviewed at PCCW in July 2010.

Interview Details – I had a group interview and we were taken to a room to fill in the application form first (just basic questions). And the manager came out to take us to another room to start the interview. We were asked mainly situational and behavioral questions. Anyone could volunteer to answer first. The total time of the interview was about 15 - 20mins

Interview Question – Introduce yourself in a group   Answer Question


No Offer

Negative Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 3 days - interviewed at PCCW in June 2010.

Interview Details – There was a written test, and then a group discussion (in both Cantonese and English)

Interview Question – Nothing really exciting or unexpected   Answer Question


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied through a staffing agency and the process took a day - interviewed at PCCW in October 2011.

Interview Details – My qualification and career information was first checked. Then I was given two written tests. One is on the product and service knowledge about the company while another is about questions on dealing with customers including multiple choice and email reply questions. After the tests are done, I had to wait more one hour for the interview. Two interviewers in the interview room. One is from cs dept. and one is hr. They asked me to describe myself. Then they asked my working experience cs in details and why I left my job. They then described the job nature and working hours. The whole process went smoothly and the staff is polite.

Interview Questions

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