I applied through a recruiter and the process took 2 weeks - interviewed at PNC Financial Services Group.
Interview Details – Standard phone interview: strengths, weaknesses, example of handling an irate customer, example of going beyond the norm for a customer.
Interview Question – star question: situation, task, action and result Answer Question
Negotiation Details – I didnt negotiate, due to another position being promised.
I applied through a recruiter and the process took 5 days - interviewed at PNC Financial Services Group in June 2010.
Interview Details – After 3 days a recruiter called me to set up a phone interview 2 days later. On the phone interview I was asked simple questions, to determine my interest in working for the company and the location. He informed me I would be contacted if there was further interest. 2 days later the manager of the office contacted me for 1:1. Interviewed, and was asked a list of pre-set questions, and informed there were other candidates and will be contacted of the outcome. They chose someone within 2 days.
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