PNC Financial Services Group
3.2 of 5 1,000 reviews
www.pnc.com Pittsburgh, PA 5000+ Employees

PNC Financial Services Group Banking Representative I Interview Questions & Reviews

Updated Apr 29, 2014
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Accepted Offer

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Average Interview

Banking Representative I Interview

Banking Representative I

I applied through a recruiter and the process took 2 weeks - interviewed at PNC Financial Services Group.

Interview Details – Standard phone interview: strengths, weaknesses, example of handling an irate customer, example of going beyond the norm for a customer.

Interview Question – star question: situation, task, action and result   Answer Question

Negotiation Details – I didnt negotiate, due to another position being promised.

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No Offer

Positive Experience

Average Interview

Banking Representative I Interview

Banking Representative I
North Canton, OH

I applied through a recruiter and the process took 5 days - interviewed at PNC Financial Services Group in June 2010.

Interview Details – After 3 days a recruiter called me to set up a phone interview 2 days later. On the phone interview I was asked simple questions, to determine my interest in working for the company and the location. He informed me I would be contacted if there was further interest. 2 days later the manager of the office contacted me for 1:1. Interviewed, and was asked a list of pre-set questions, and informed there were other candidates and will be contacted of the outcome. They chose someone within 2 days.

Interview Questions

  • The phone recruiter asked me to describe 2-3 situations related to the job position where I handled a customer's problems, prevented a customer from closing their accounts, and defused a heated situation with a customer.   Answer Question
  • How would I set myself apart from other candidates for the position?   Answer Question

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