PNC Financial Services Group Customer Service Associate Interview Questions

Updated Jun 27, 2015
28 Interview Reviews

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Customer Service Associate Interview

Anonymous Employee
No Offer
Neutral Experience
Easy Interview

Application

I applied online. The process took 3 weeksinterviewed at PNC Financial Services Group in May 2015.

Interview

Applied online, received an email the following day to do the assessment test, after I completed that a recruiter called to set up a telephone interview. Had a few more things to electronically sign after that. Then a face to face interview was scheduled.

Interview Questions

  • Describe a time you built rapport quickly with someone.

    After every question about helping a co-worker or helping a client she'd ask how I thought it made them feel.
     
    Answer Question

Other Interview Reviews for PNC Financial Services Group

  1.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at PNC Financial Services Group (Saint Louis, MO) in May 2015.

    Interview

    There was first a phone interview, then the in-person interview with the assistant manager and the manager of the bank. About a week or so later, I had another phone interview with the regional manager

    Interview Questions

    • -How would I handle a company that is in the process of changing its entire platform of banking?

      -When have you had a conflict with a coworker or manager?

      -When have you had to make a sale, tell me about it, was it successful?

      -How do you react when someone doesn't seem to be into what you're selling?
       
      Answer Question
  2. Helpful (3)  

    Customer Service Associate Interview

    Anonymous Employee in Princeton, NJ
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at PNC Financial Services Group (Princeton, NJ).

    Interview

    Phone interview...online assessment then second phone interview. Waited four days for the branch interview time as promised within one day and when they finally called me I had declined. Also, the pay is extremely poor. $11 an hour to work both teller and platform sides, and in NJ with the high tax rates they know better. My check wouldn't be near enough to pay rent of any kind and I have 10+ years experience.

    Reasons for Declining

    Horrible pay offer. Like seriously they should be embarrassed. Recruiter not following thru with her own promised time of contact. I accepted a position with another company doing almost the same job but for almost twice the pay.

  3. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Employee in Annapolis, MD
    No Offer
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at PNC Financial Services Group (Annapolis, MD) in September 2014.

    Interview

    It was a group interview. There were four branch managers from different branches in the room. Questions were asked according to your sitting position. There were 10 applicants.Therefore you have to creative and different to avoid repititive answers

    Interview Questions

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  5. Helpful (2)  

    Customer Service Associate Interview

    Anonymous Employee
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at PNC Financial Services Group in August 2014.

    Interview

    Applied online. A few days later, I received an email with a link to set up a phone interview. The recruiter called at the scheduled time and asked a series of questions to determine eligibility for the job (How many years have you worked in a customer service role? How many years cash handling experience do you have? Have you ever been fired from a job?). The questions seemed a bit rushed, but recruiter was very friendly through the entire process.

    She also told me more about the job, stating that it was an entry level position and that the pay was $10 per hour. Since this was below my minimum salary requirement, I declined to go further in the interview process.

    Interview Questions

    • Tell me about your experience with meeting sales goals.   Answer Question

    Reasons for Declining

    Didn't feel the pay was competitive for the skills they were seeking in the job description. Company was only offering $10 per hour. Taking this job would have meant lowering my pay by one third.

  6. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at PNC Financial Services Group.

    Interview

    I applied online and was contacted by a recruiter within a week. The recruiter emailed me links to a personality test and release forms for the background checks. I was contacted again by the recruited to schedule an in person interview. The interview was very standard. It was conducted by the Branch Manager and the Teller Supervisor.

    Interview Questions

    • Talk about a time when you had to handle a difficult customer.   Answer Question
  7. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Orlando, FL
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 daysinterviewed at PNC Financial Services Group (Orlando, FL) in June 2014.

    Interview

    Pretty easy interview. There for about an hour. Within a couple hours of my interview they offered it to me, so that should have been my sign on how desperate they were. I was also suppose to go on vacation the next week for my previous job, but they told me training started that Monday and I couldn't take my vacation. So my boyfriend and I got screwed out of a vacation just because of training, which they could have easily made an exception. Found out they did for my co worker.

    Interview Questions

    • Name a time you dealt with a difficult situation.   1 Answer
  8. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Employee in Pittsburgh, PA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeksinterviewed at PNC Financial Services Group (Pittsburgh, PA) in June 2014.

    Interview

    you interview in a group with roughly 3-4 people and everyone goes around giving an answer. Not as intimidating as it sounds. You answer 5 basic interview questions and they get back to you by email with a decision.

    Interview Questions

  9.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at PNC Financial Services Group in May 2014.

    Interview

    First there was a phone interview that was more in depth than the following group interview. Group interview followed by brief one on one interview with recruiter followed by meetup with branch manager

    The group interview was alarming, as no one was notified that this was how the process would be conducted. Not being taken for individuals was disappointing.
    Everything seemed very kindergarten-ish; ironically, mostly very young people were drawn in to apply. There was something very lacking and very incomplete about the interview process - like finding a lottery ticket promising you money and then it turning out to be a fake. It was obvious PNC needed warm bodies to fill ever increasing voids in staffing.

    Interview Questions

    • Most questions were focused at the group, making the need to stand out a competitive event. It was very "Hello my name is ___ and I am from ___..."   Answer Question
  10.  

    Customer Service Associate Interview

    Anonymous Employee in Raleigh, NC
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 6 weeksinterviewed at PNC Financial Services Group (Raleigh, NC) in May 2014.

    Interview

    I applied online, contacted by recruiter a week later, 2 weeks later contacted by Talent Acquisitions, 2 weeks later contacted by Talent Acquisitions again for a branch interview, after a week I was informed that they pursued another candidate.

    The branch was very professional but easygoing, the staff was very nice and inviting. The branch managers made the interview comfortable. Overall the interview was quite straight forward.

    Interview Questions

    • Unexpected: What would you do if you noticed an employee doing something wrong but it didn't affect the business?   1 Answer

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