PNC Financial Services Group Customer Service Associate Interview Questions

Updated Oct 10, 2014
Updated Oct 10, 2014
22 Interview Reviews

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Customer Service Associate Interview

Anonymous Interview Candidate in Annapolis, MD
Anonymous Interview Candidate in Annapolis, MD
Application Details

I applied online. The process took 2 weeksinterviewed at PNC Financial Services Group in September 2014.

Interview Details

It was a group interview. There were four branch managers from different branches in the room. Questions were asked according to your sitting position. There were 10 applicants.Therefore you have to creative and different to avoid repititive answers

Interview Questions
No Offer
Easy Interview

Other Interview Reviews for PNC Financial Services Group

  1. 1 person found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at PNC Financial Services Group in August 2014.

    Interview Details

    Applied online. A few days later, I received an email with a link to set up a phone interview. The recruiter called at the scheduled time and asked a series of questions to determine eligibility for the job (How many years have you worked in a customer service role? How many years cash handling experience do you have? Have you ever been fired from a job?). The questions seemed a bit rushed, but recruiter was very friendly through the entire process.

    She also told me more about the job, stating that it was an entry level position and that the pay was $10 per hour. Since this was below my minimum salary requirement, I declined to go further in the interview process.

    Interview Questions
    • Tell me about your experience with meeting sales goals.   Answer Question
    Reasons for Declining

    Didn't feel the pay was competitive for the skills they were seeking in the job description. Company was only offering $10 per hour. Taking this job would have meant lowering my pay by one third.

    Declined Offer
    Neutral Experience
    Average Interview
  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at PNC Financial Services Group.

    Interview Details

    I applied online and was contacted by a recruiter within a week. The recruiter emailed me links to a personality test and release forms for the background checks. I was contacted again by the recruited to schedule an in person interview. The interview was very standard. It was conducted by the Branch Manager and the Teller Supervisor.

    Interview Questions
    • Talk about a time when you had to handle a difficult customer.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Pittsburgh, PA
    Anonymous Interview Candidate in Pittsburgh, PA
    Application Details

    I applied online. The process took 5 weeksinterviewed at PNC Financial Services Group in June 2014.

    Interview Details

    you interview in a group with roughly 3-4 people and everyone goes around giving an answer. Not as intimidating as it sounds. You answer 5 basic interview questions and they get back to you by email with a decision.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review
  5.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Raleigh, NC
    Anonymous Interview Candidate in Raleigh, NC
    Application Details

    I applied online. The process took 6 weeksinterviewed at PNC Financial Services Group in May 2014.

    Interview Details

    I applied online, contacted by recruiter a week later, 2 weeks later contacted by Talent Acquisitions, 2 weeks later contacted by Talent Acquisitions again for a branch interview, after a week I was informed that they pursued another candidate.

    The branch was very professional but easygoing, the staff was very nice and inviting. The branch managers made the interview comfortable. Overall the interview was quite straight forward.

    Interview Questions
    • Unexpected: What would you do if you noticed an employee doing something wrong but it didn't affect the business?   View Answer
    No Offer
    Neutral Experience
    Easy Interview
  6. 1 person found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at PNC Financial Services Group.

    Interview Details

    I was an internal candidate during my first interview with the company (after a conversion). I was asked general questions such as my experiences with customers and customer service, making referrals, etc.

    Interview Questions
    • How did you handle a difficult customer, what was the outcome.   Answer Question
    Accepted Offer
  7. 2 people found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Cornelius, NC
    Anonymous Interview Candidate in Cornelius, NC
    Application Details

    I applied online. The process took 3 weeksinterviewed at PNC Financial Services Group in April 2014.

    Interview Details

    Contacted by recruiter phone interview basic details of what job entails. Second interview phone interview discussed details of job and your experience. Third interview with branch manager.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I had an interview with the manager of the branch I would be working at and then a second interview with the Regional Manager and the SSSM.

    Interview Questions
    Negotiation Details
    The were not open to negotiation. Offer was as-is
    Accepted Offer
  9. 1 person found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at PNC Financial Services Group.

    Interview Details

    Put in the application, got a phone call from HR asking for an interview at the branch with the manager, after the interview the manager explained to me there were a few more candidates she needed to interview. Got the call back a week later saying I was hired.

    Interview Questions
    • I honestly don't remeber questions from the interview. Why do you want to work at PNC?   View Answer
    Accepted Offer
    Positive Experience
  10.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Columbus, OH
    Anonymous Interview Candidate in Columbus, OH
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at PNC Financial Services Group in December 2013.

    Interview Details

    I first talked to the recruiting manager she asked me a few questions and had me take a test. Then she asked me where would I want to be located and i told her my location and that is when she set me up an appointment with the branch manager. I meant the branch manager and she asked me a few questions about my self and skills.

    Interview Questions
    • She ask me how well my communication skills and she asked a lot of personal question to figure out a little about my personality.   Answer Question
    Negotiation Details
    There was no negotiation
    Accepted Offer
    Positive Experience
    Average Interview

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