PNC Financial Services Group Customer Service Representative Interview Questions

Updated Apr 6, 2015
Updated Apr 6, 2015
18 Interview Reviews

Interview Experience

Interview Experience

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Customer Service Representative Interview

No Offer
Negative Experience
Difficult Interview
No Offer
Negative Experience
Difficult Interview

Application

I applied through an employee referral – interviewed at PNC Financial Services Group.

Interview

Phone interview. Then online test with some pretty bizarre questions some having nothing to do with the position. Passing that you get invited to a Group interview of about 40-50 potential employees. Had to speak about yourself in front of the entire group about yourself and your backround. About 10 managers split people up into groups of 4 or 5. They then go around the group and ask interview questions. Pretty awkward. Then they take everyone on a tour in the call center while people are taking live calls. I was originally offered the job then they called me back 5 min. later to tell me that they decided to not extend the offer to me. I was floored and speechless. Very unprofessional.

Interview Questions

  • Tell me about a time where you had to deal with a difficult customer   Answer Question

Other Interview Reviews for PNC Financial Services Group

  1.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at PNC Financial Services Group (Pittsburgh, PA) in March 2015.

    Interview

    Applied for position online. Got an email within 48 hours asking for a more formal application. The next day I got an email to take a IQ/Skills Test. Waited about 2 days, got an email to schedule a phone interview. Got a call later, skipped phone interview and went to schedule to come in for a Group Interview/Hiring Event.
    At the Hiring Event, we broke up into group. 1st interview was with one other applicant and two Group Leaders. Lasted about 45 mins (5-6 questions). Then we went and watched a short video about PNC. Then I had my 2nd 1on1 interview with a Manger. Lasted about 25 mins (5 questions). Within 48 hours I was called back.

    Interview Questions

  2.  

    Customer Service Representative Interview

    No Offer
    Neutral Experience
    Difficult Interview
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online – interviewed at PNC Financial Services Group (Grand Rapids, MI).

    Interview

    Took assessment online and then called for a phone interview. Wanted to do phone interview in my current employers break room. Odd. Did face to face interview lasted 75 minutes. Detailed questions concerning my current customer service position. Found some questions were not relevant for the job. Followed a printed form of questions.

    Interview Questions

    • Asked many questions about difficult customer service issues.   Answer Question
  3.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at PNC Financial Services Group (Whitehall, OH) in December 2014.

    Interview

    I put a application in on Nov 20th. That Friday I did my assessment. After that I was called the following Friday for a phone interview. On the phone I was told to come in for the group interview. Which was that following Tuesday. Went in did the group interview and was told I would know something by the next day or following. Recieved a call the next day and accepted offer.

    Interview Questions

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  5.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at PNC Financial Services Group.

    Interview

    The interview process was a bit lengthy (total of 2 months I'd say). I completed an application then two weeks later, I was called back for a phone interview. I passed the first phone interview, then they scheduled me for an additional phone interview. I passed the second interview that I passed and was told to come in for a group interview. The group interview was a large room filled with about 20-25 people. The groups were then separated by 4-6 people per group in different rooms through out the building with a PNC team lead. During the group interview, we were asked scenario questions, and were told to be ourselves. Following a week later, I was called back with a job offer.

    Interview Questions

    Negotiation

    No, but due to my experience they negotiated a fair pay for me.

  6. Helpful (1)  

    Customer Service Representative Interview

    No Offer
    Negative Experience
    Difficult Interview
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took a dayinterviewed at PNC Financial Services Group (Melbourne, FL) in July 2014.

    Interview

    Attended a 'Group' interview in Melbourne, Florida for a Customer Service Representative for PNC in Viera, Florida. What I assumed would be multiple interviewers in the group interview turned out to be multiple applicants being interviewed together. There were three store managers sitting around the oval conference table with the recruiter at the end. The multiple applicants including myself sat at the table. The recruiter played a Company video on her notebook at the beginning of the interview process. She explained how the questions would be asked by asking us the same question in a clockwise order then switching it.

    Interview Questions

    • Although the recruiter stated that there were multiple positions and that the applicants weren't competing for the same position was deceiving. The interview tone became combative and competitive. As an experienced CS Rep. I care about people. I wasn't going to use the other applicants answers against them to degrade their qualifications as one did during the interview. Awkward interview style that I would not participate in again unless I was running for a Political office.
      The Group interview enabled one younger applicant to look at the older applicant and state repeatedly that she had a good twenty more years of productive working years to offer. After that this same applicant repeatedly stated how she stays at her job and doesn't skip around after hearing the other applicant state that she has only been at her current bank for a few months. This wasn't a healthy environment where each applicant could promote his/her talents without them being used against them in a competitive way.
       
      Answer Question
  7.  

    Customer Service Representative Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at PNC Financial Services Group in July 2014.

    Interview

    The whole process took about 4 weeks, I applied online and got a call back from a recruiter, I answered a few interview questions then was sent an assessment to my email. After I completed the assessment I was sent another email to schedule and interview time. The interview was a group interview which is what screwed me up because I'm horrible at public speaking.

    Interview Questions

    • Tell me about a time you provided 5 star customer service   Answer Question
  8.  

    Customer Service Representative Interview

    No Offer
    No Offer

    Application

    I applied online – interviewed at PNC Financial Services Group.

    Interview

    - Have you ever been fired?
    - What is your customer service experience?
    - How much money are you looking to make?

    Then a long personality test to "calculate" if you are a good fit for the company and the position. A series of likely, very likely, neither....

  9.  

    Customer Service Representative Interview

    No Offer
    Negative Experience
    Easy Interview
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online – interviewed at PNC Financial Services Group.

    Interview

    Phone Interview, interviewer asks questions that i am totally prepared for.
    very low pay for such a position

    Interview Questions

  10.  

    Customer Service Representative Interview

    No Offer
    Average Interview
    No Offer
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at PNC Financial Services Group (Kalamazoo, MI) in March 2014.

    Interview

    I applied online and had instant feedback. I was called by a recruiter, then we set up a group interview. Group interview took about an hour and a half. It was very laid back.

    Interview Questions

    • Name a time you have been faced with negative customer, and how did you deal with them?   Answer Question

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