PNC Financial Services Group Financial Sales Consultant Interview Questions

Updated Mar 8, 2015
Updated Mar 8, 2015
28 Interview Reviews

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1 person found this helpful  

Financial Sales Consultant Interview

Anonymous Interview Candidate in Jersey City, NJ
Anonymous Interview Candidate in Jersey City, NJ
Application Details

I applied online. The process took 4+ weeksinterviewed at PNC Financial Services Group.

Interview Details

Interview process was pretty smooth and punctual. The first and foremost was the phone interview, which lasted around 15 minutes. About a week later, I was called in for a one on one interview with the branch manager and approximately a week after that, I had my final interview which was with the district manager. Once I was done with the final interview, they offered me a position exactly a week later.

Interview Questions
  • Give an example where you overcame a difficulty/problem?   Answer Question
  • Give an example of a time you had to respond to an unhappy customer?   Answer Question
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for PNC Financial Services Group

  1.  

    Financial Sales Consultant Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through an employee referral – interviewed at PNC Financial Services Group.

    Interview Details

    i was called to interview then no response. no offer or decline. I tried to figure out what happen and then recruiter wouldn't call or even email me back. I finally gave up and accepted a different job offer.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  2.  

    Financial Sales Consultant Interview

    Anonymous Employee in Laurel, MD
    Anonymous Employee in Laurel, MD
    Application Details

    I applied online – interviewed at PNC Financial Services Group in December 2014.

    Interview Details

    I had 4 interviews.. first was the phone screen second was the group interview third was with the branch manager and fourth was with the Customer service manager. Didn't receive offer

    Interview Questions
    • Tell me about a time you went above and beyond for a customer   Answer Question
    No Offer
    Average Interview
  3. 4 people found this helpful  

    Financial Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at PNC Financial Services Group.

    Interview Details

    Filled online application, had a call for phone interview followed by group interview... Then i was selected among the lot to meet the branch manager at my closest location for another phase of interview. Their system was pretty smooth. You need to have a good understanding of banking products and sales. If you have previous banking industry experience, then you will be an Ideal Candidate for them!!

    Interview Questions
    • Your knowledge about banking , what have you done in selling banks products, how to handle difficult clients, a lot of questions so prepare very well!!!   Answer Question
    Negotiation Details
    Basically you need to negotiate a little bit but don't stress so much!!!
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Financial Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at PNC Financial Services Group.

    Interview Details

    phone interview, group interview and 1 on 1 interview.

    Interview Questions
    • There weren't any. They were all standard interview questions.   Answer Question
    Negotiation Details
    Nono
    Accepted Offer
  6.  

    Financial Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at PNC Financial Services Group.

    Interview Details

    The process usually starts with online application from PNC website. If contacted by recruiter, a group interview is usually the next step with multiple managers in attendance. Next, each manager will schedule one on one interviews and choose from the pool of one on one interviews. The whole process usually takes few weeks.

    Interview Questions
    • The questions seemed to be your standard interview questions. Perhaps the most difficult one to answer was explaining a time when I had to deal with an irate customer. Some aspects of a successful answer depends upon the interviewers concept of what is the correct way to handle such a situation.   View Answer
    Negotiation Details
    Always offer a counter offer for your salary. You just may get it or at least an increase in the company's salary offer.
    Accepted Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Financial Sales Consultant Interview

    Anonymous Employee in North, VA
    Anonymous Employee in North, VA
    Application Details

    I applied online. The process took a weekinterviewed at PNC Financial Services Group in March 2014.

    Interview Details

    I submitted a resume online within a day I received a response by phone. The recruiter was pleasant and didn't take me into a long drawn out explain your resume again saga. She like my responses and immediately referred me over to the in store branch. It took 2 days after she sent over my information for him to call me back. I went in for the interview which lasted two hours. He asked me several questions about only one of my sales positions about how our commission structure worked.Finally, after all of that he sent me in to the isles to watch how they try and pull customers back to in store for more information. I didn't get the position which took another 4 days to find out. The recruiter said he stated I didn't have enough sales experience the job only requires a minimum of 1 year which I have from a previous job which is strictly sales. I didn't understand that one especially when he really didn't talk a lot about sales. He was nice but it was crazy. Why keep me too hours not to hire me a waste of time. The next the recruiter felt I should have gotten the position sent me out again to another in store branch close by. This one was with a female who from the start seemed to have a problem with me she was poorly dressed and late getting to the store at 9 then reschedule to 10 and she was still late. She asked basic questions about sales and how I would sale Pnc Products. She stated how would you sale PNC because product knowledge doesn't help and training doesn't prepare you for this. Im thinking so how did you do it then. She had me go out into the isle to see if I could introduce myself to strangers and strike up a conversation. It was ridiculous because I couldn't talk about PNC because I didn't work for them. Needless to say she didn't hire me she didn't like me from the start and didn't know me. She commented on my shoes being uncomfortable I had on a suit and heels. How should I have dressed for a bank interview. I couldn't wear sneakers. The recruiter was awesome she tried so hard the in store manager the first one was good the second one not so much.

    Interview Questions
    • Nothing difficult, what have you sold how do you sell to a difficult customer   Answer Question
    No Offer
    Negative Experience
    Average Interview
  8.  

    Financial Sales Consultant Interview

    Anonymous Interview Candidate in Wayne, PA
    Anonymous Interview Candidate in Wayne, PA
    Application Details

    I applied online. The process took 2 weeksinterviewed at PNC Financial Services Group in February 2014.

    Interview Details

    The whole process took about two weeks. I originally applied online for a FT teller position and took an assessment. Two days later I received a phone call for a "phone interview" that lasted about five minutes. Just simple questions asking about the position you are applying for and your job history. Later that day I received and e-mail from an HR Representative to schedule and reserve a seat for a group interview (five days after the initial phone interview). Due to weather conditions, the group interview was cancelled and the HR Rep did individual phone interviews instead. My phone interview lasted about 30-40 minutes.The HR Rep explained the FSC position to me and said she thought I would be well suited for that. I was given another assessment to take for this position. The HR Rep called me about five days later and scheduled and interview for me with the branch manager for the FSC position. The interview was the following day. I received a phone call the morning after the interview with a job offer! I accepted the offer and went for drug screening and fingerprinting that day.

    Interview Questions
    • Basic interview questions for customer service positions. Also asks why you want the specific job   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Financial Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at PNC Financial Services Group.

    Interview Details

    Phone
    Group
    One-on-One
    Call bank and then start training

    Interview Questions
    Negotiation Details
    Easy
    Accepted Offer
  10. 2 people found this helpful  

    Financial Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at PNC Financial Services Group.

    Interview Details

    I had a first interview which was a group interview with other candidates, two managers and the HR rep. The questions were easy it was like only three questions five the most. The interview lasted for less than an hour. They got back to me within two weeks. I turned out to be "overqualified" for that position so they referred me to the sales position. I met with two Managers from different branches both were nice. They asked me questions like:
    Why did you want to apply for this position?
    How would you approach a customer to try to cross sell?
    What responsibilities did you have on your last job?
    They basically asked me questions based on my resume. We role played I was the manager the interviewer was the customer and I had to cross sell on products.

    Interview Questions
    • The questions were tailored to my experiences so it wasn't hard to answer them. The unexpected part was the role play.   Answer Question
    Negotiation Details
    Negotiation was tough they don't budge or allow for wiggle room, but still try to negotiate. The base pay sucks! But I really want to work for the company.
    Accepted Offer
    Neutral Experience
    Average Interview

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