Getting an Interview
Getting an Interview
Interviews for Top Jobs at PNC Financial Services Group
- Bank Teller (65)
- Teller (58)
- Intern (34)
- Customer Service Associate (34)
- Financial Sales Consultant (33)
- Customer Service Representative (22)
- Financial Specialist (16)
- Branch Manager (14)
- Teller I (10)
- Summer Analyst (10)
- In-Store Financial Sales Consultant (9)
- Universal Banker (9)
- Financial Advisor (8)
- Financial Analyst (8)
- Part Time Teller (8)
- Teller Supervisor (8)
- Business Banker (8)
- Accel Program (8)
- Business Analyst (7)
- Corporate Banking (7)
- Financial Consultant (6)
- Operations Specialist (6)
- Branch Financial Sales Consultant (6)
- Assistant Branch Manager (5)
- Market Risk Analyst (4)
- Summer Intern (4)
- FSC (4)
- Underwriter (4)
- Part-time Teller (4)
- Risk Management (4)
- Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took a week. I interviewed at PNC Financial Services Group (Falls Church, VA) in August 2015.
Very quick, job offered within a week. Group interview, got a phone call after that day from the branch manager to set up a 1:1 interview. After 3-4 days, received a call from recruiter that I was offered a job.
- How would you treat an irate customer? Answer Question
- Accepted Offer
The process took 2 weeks. I interviewed at PNC Financial Services Group.
Phone interview. Followed by one on one and joint interview with branch manager and teller supervisor. Very straightforward and not intimidating. You do need to prepare yourself for lots of drug and background testing prior to any interviews.
- What would you do if you witnessed a coworker doing something against policy? 1 Answer
Looking back, I could have negotiated a better hourly rate.
- No OfferPositive ExperienceAverage Interview
I applied online. I interviewed at PNC Financial Services Group.
First I applied on their website. The next day I received a follow up application to fill out online. I also received a link to an online assessment. It took about 30 minutes to complete. A few days later I got a call from a recruiter.
- How would you handle a hostile customer in the line at the bank? Answer Question
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 3 weeks. I interviewed at PNC Financial Services Group in December 2014.
Will call you to do a phone interview then send you a assessment to take as well as fill out important papers. Depending on area will contact you for group interview where there are approximately 12 people (lucky if they cancel.) The interview took about 5 hours max. First part hr representative asked everyone about 5 questions while the branch managers were in the back listening in. When the first part was over the hr called people the branch managers wanted and the rest were sent home.I personally was scared but glad in the end, when the 2nd interview was over. I was called the next day saying i had an offer by the HR as a heads up. Then the next day the branch manager herself called me to let me know. I was happy. And still am. PS. PLEASE research about the company before going to an interview it will help.
- Tell me what you know about PNC? Answer Question
- Accepted OfferNegative ExperienceDifficult Interview
I applied online. The process took 5+ months. I interviewed at PNC Financial Services Group (Mundelein, IL) in June 2014.
I went through several interviews and untimely told that the position that I applied for didn't exist. I was then offered another position and told of the new format of the company and that the other position will soon be obsolete.
- can you sell me something? Answer Question
- Accepted OfferNeutral ExperienceAverage Interview
I applied online. The process took 2 weeks. I interviewed at PNC Financial Services Group (Silver Spring, MD).
applied online and received a call the next day for a interview the following week. With my experience, I didn't have a phone interview and I didn't take the teller assessment until after my interview. The interview was done in a group of 7 with addition to 1 regional manager, 2 branch manager and 1 HR. They asked behavioral questions that started off with "tell me about a time...." and "Tell me about yourself." The interview style was conversational and very smooth that lasted about 45 minutes.
- All behavioral questions...nothing difficult. Just know what is on your resume. Answer Question
Helpful (1)No OfferNegative ExperienceAverage Interview
I applied online. The process took 2+ months. I interviewed at PNC Financial Services Group in November 2013.
My initial contact with PNC was a phone interview with the H.R. Department. I didn't answer the phone so the HR person left me a voice mail with instructions on how to schedule my phone interview. They emailed me a link to a website to schedule the interview. Scheduling the first interview was pretty easy but the first opening wasn't for a couple weeks. The first interview was brief (maybe 10 minutes long) with basic questions about interest in the job. The next day PNC sent me a follow up email to schedule a second phone interview (similar to before). Once I clicked the link to the site the second phone interviewer's schedule wasn't open for over a month at the earliest. I scheduled it anyway while continuing to look for another job. The second interview came and I thought it went really well, however, even though HR knew how much salary I was asking for (because it was on my application and I made it clear during the first interview) PNC wasn't willing to pay me what I was asking. The salary I was asking for wasn't even unreasonable, I came to the number by comparing how much other banks pay hourly employees vs. how much experience I have, and their pay was $3.00 less per hour. The phone interview ended with the HR person telling me that the branch manager would contact me if he/she was interested. Needless to say no one ever did or even emailed me to say that they weren't interested.
- None really, they were all questions about helping customers, suggestive sales, and experience questions. Answer Question
Helpful (3)Accepted OfferPositive ExperienceEasy Interview
I applied through an employee referral. The process took 2 weeks. I interviewed at PNC Financial Services Group (Delray Beach, FL) in December 2011.
I started the process by receiving an internal referral from a Financial Sales Consultant at a local branch. The hiring process consisted of one group interview and two 1:1 interviews. Group interview was with the HR recruiter and two of the hiring mgrs and consisted of basic questions like accomplishments and customer service. However, right off the bat, the interviewer will ask if anyone would like to share some facts they learned about PNC as a company. The way he presents the question is for a voluntary response, but make sure you volunteer and give some facts. You will immediately stand out from the group, especially if you are the only one to answer, and this is critical. I then went on to a 1:1 with the hiring mgr and teller supervisor. This one was a little longer and contained mostly questions regarding work experience in your most recent job and recalling particular situations with clients at your job. The final interview was 1:1 with the Vice President of Sales and Service Support for the region. This was more of a personal conversation regarding my current job, interest in a career with PNC, being comfortable with selling, etc. After my final interview, the recruiter told me they would have a decision by the following Monday. He called promptly on Monday morning and extended an offer. Pre-employment was standard: Drug screen within 72 hours of offer, fingerprinting within 7 days, background and credit checks, etc. Overall, I really enjoyed the process. The HR recruiter, hiring mgr, and VP were all very friendly and supportive of my efforts. Communication during the process was fantastic and they don't leave you guessing. The questions were all pertinent to the position and there weren’t any curveballs. Mostly questions related to cash handling, following procedures, and client relations.
- (group) Would anyone like to share something they learned about PNC? 1 Answer
- (group) What is your greatest accomplishment, sales or not? Answer Question
- (group) What is an example of a business you shop at because of their customer service and what makes it effective? 1 Answer
- (1:1 Hiring Mgr) What is the extent of your cash handling experience? 1 Answer
- (1:1 hiring mgr) Describe a situation where a customer was angry because of a mistake you made and how did you handle the situation? Answer Question
Offer was firm at $10.62/hour for full time. They have set amounts they must follow for pay for new hires. I don't have banking experience so it might be possible to negotiate a higher rate if you have prior banking exp.
Helpful (1)Accepted OfferPositive ExperienceEasy Interview
I applied through a recruiter. The process took 2 weeks. I interviewed at PNC Financial Services Group (Lancaster, PA) in August 2011.
My story is a bit different because I was referred by an existing PNC employee. I was contacted by human resources about the teller supervisor position and asked a few preliminary questions about my supervisory experience. Once satisfied with this, the recruiter told me which branch was looking to fill this position and told me she would call me back to schedule an interview with the hiring manager. This process took about 3-4 days. My interview was on a Friday in the branch and lasted a little over an hour. I met with the Branch Manager and Asst Branch Manager. They were very nice and made the interview seem more conversational than an actual interview. The questions they ask are all situational and they are looking for a STAR response -- describe the situation, the task you were faced with, the action you took and the end result. They had a packet of about 50 questions but asked me less than half. After that, I had the opportunity to ask questions about the bank. The manager gave me her card and said to call her if I had any additional questions. I received a call that Tuesday telling me they were offering me the position and wanted to go over fingerprinting and training dates HOWEVER, they could not do that until I actually went online to formally apply for the job. I was hired and never even applied :)
- The questions were not difficult to answer, provided you have the relevant experience for the position. Examples are about customer service situations, difficult customers, what great customer service means to you, how you coach difficult employees, etc. Answer Question
Helpful (1)Accepted OfferPositive ExperienceEasy Interview
The process took 2 weeks. I interviewed at PNC Financial Services Group (Washington, DC) in February 2010.
Filled out an online application. About a week later I got a phone call from a recruiter. A phone interview, then a 1 on 1 interview. Got a call the next day offering me the job!
- How do you make the customer feel special? Answer Question
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