PNC Financial Services Group

  www.pnc.com
  www.pnc.com

PNC Financial Services Group Teller Interview Questions

Updated Nov 10, 2014
Updated Nov 10, 2014
46 Interview Reviews

Interview Experience

Interview Experience

69%
16%
14%

Getting an Interview

Getting an Interview

88%
5%
1%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy

46 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

1 person found this helpful  

Teller Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

Basic questions regarding cash handeling

Interview Questions
Accepted Offer

Other Interview Reviews for PNC Financial Services Group

  1. 1 person found this helpful  

    Teller Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Anonymous Interview Candidate in Philadelphia, PA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at PNC Financial Services Group in February 2013.

    Interview Details

    Applied online. Within about a week, received an email invitation to set up a phone interview with HR. I had a phone interview with a general HR person calling from corporate HQ in Ohio. Entire conversation took less than 10 minutes and was informative, questions asked were basically "Why did you/are you leaving your current position?" HR emailed me more forms to fill out, and said that the branch manager of the location I applied to would need to decide whether or not they want to speak to me...still waiting after about a week to hear back.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  2. 1 person found this helpful  

    Teller Interview

    Anonymous Interview Candidate in Boca Raton, FL
    Anonymous Interview Candidate in Boca Raton, FL
    Application Details

    I applied online – interviewed at PNC Financial Services Group in February 2013.

    Interview Details

    Filled out online application and the next morning an HR woman called me asking very basic questions such as "do you have cash handling experience" very yes/no questions. Was more like a screening not an interview. Also asked what I wanted to make hourly. I told her 15 just to see what happens and she told me 10-12 would be more realistic. I was then sent a psychological assessment. One of those "never, sometimes always" type tests. 2 days later an HR rep called me and left a message. I called her back, she didn't answer, I left a message. Called her again the next day, no answer. Finally on the third day she answered and she interviewed me. Basic questions about customer service, difficult customer, following company rules. She sent my info to a local branch and they agreed to interview. She forgot to send me my bank location for the interview. I wasn't able to get a hold of my HR lady so I had to call customer service, who called HR, who called my HR lady who called me from her cell phone to tell me she forgot and will send it later.

    Anyway, the actual interview was awkward. The moment I sat down I felt like I wouldn't get the job. Sat with assistant GM and GM. Asked me a million and one questions about customer service to the point where I ran out of experiences and didn't know what to say anymore. I'm unsure what they were trying to get out of me. I stayed and smiled and finished the interview but it was just plain weird. I did learn the GM's favorite restaurant and where the woman who was interviewed before me lived...

    I don't think I'll be getting a call back

    Interview Questions
    • None really just a million variations of "how do you sell, how do you deal with difficult customers... "   Answer Question
    No Offer
    Negative Experience
    Average Interview
  3. 1 person found this helpful  

    Teller Interview

    Anonymous Interview Candidate in Floyds Knobs, IN
    Anonymous Interview Candidate in Floyds Knobs, IN
    Application Details

    I applied online. The process took 1+ weekinterviewed at PNC Financial Services Group in January 2013.

    Interview Details

    I filled out the online application to see which positions were open. Since I had no previous banking experience, I applied for full-time teller positions in three locations near where I live. I received a phone call and an email from an out-of-state recruiter within four days of applying online. They set up a phone interview the next day with a recruiter. In the interview, the recruiter asked about sales experience and why I thought I'd be a good fit for the position. After answering the questions, she directed me to an online aptitude test for one of the three branches I applied for. The test was 60 questions, and took about 45 minutes to complete. A couple of days after completing the test, I learned that two of the branch positions I applied for were filled. Fortunately I received a phone call from a local recruiter who requested a 30-minute interview the following day. She asked questions about my interest in the position, my prior experience and qualifications for PNC, etc. We discussed the job description, the average pay, hours, and benefits. After the phone interview, the recruiter set up a face-to-face interview with me and the branch manager a few days later. My interview with the branch manager lasted about an hour. She talked about her branch, her expectations, what she wanted in a candidate for this position, and the difference in full- and part-time employees. Among other questions, she asked what I can bring to her team with my background and why I want to enter the banking industry. She ended the conversation by letting me know that if selected, I would have an offer within three days from the local recruiter. I received an offer the following day.

    Interview Questions
    • Since you don't have prior banking experience, why do you think you'd be a good candidate for this position?   Answer Question
    Negotiation Details
    No negotiations. The recruiter said I'd start at the low end of their hourly rate because of my lack of experience, but the branch manager was pleased with my interview and started me a bit higher.
    Accepted Offer
    Positive Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 1 person found this helpful  

    Teller Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Anonymous Interview Candidate in Philadelphia, PA
    Application Details

    I applied through other source. The process took 2 weeksinterviewed at PNC Financial Services Group.

    Interview Details

    I was handed the job based upon experience. No interview

    Negotiation Details
    non-existant
    Accepted Offer
    Positive Experience
    Easy Interview
  6. 3 people found this helpful  

    Teller Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Anonymous Interview Candidate in Philadelphia, PA
    Application Details

    I applied online. The process took 1+ weekinterviewed at PNC Financial Services Group in September 2012.

    Interview Details

    The phone interview ran for about 10-15 minutes. We reviewed the job description and then compared it with my resume. My Interview process is tomorrow at 6pm. It is a group interview.

    Interview Questions
    • The most difficult question was when they asked for my hardest decision with my last job.   View Answer
    No Offer
    Positive Experience
    Average Interview
  7.  

    Teller Interview

    Anonymous Interview Candidate in Baltimore, MD
    Anonymous Interview Candidate in Baltimore, MD
    Application Details

    I applied online. The process took 4 weeksinterviewed at PNC Financial Services Group in August 2012.

    Interview Details

    I received an online application, a phone interview, and a group interview. I spoke with someone from HR over the phone and they went through a brief interview. At the end of the interview, I was invited to an interview the next week.
    The interview was a group interview with about 10 people, and we basically took turns answering the questions around the table.

    Interview Questions
    • Tell me about a time when you went above and beyond for a customer.   Answer Question
    Declined Offer
    Positive Experience
    Average Interview
  8. 1 person found this helpful  

    Teller Interview

    Anonymous Interview Candidate in Pittsburgh, PA
    Anonymous Interview Candidate in Pittsburgh, PA
    Application Details

    I applied online – interviewed at PNC Financial Services Group in June 2012.

    Interview Details

    It was a group interview. It was fine. HR person did a fine job. No difficult questions.

    Interview Questions
    • Give an example of 5 star service that you have provided?   Answer Question
    Negotiation Details
    What were you able to negotiate? What advice would you give others considering an offer?
    Accepted Offer
    Negative Experience
    Easy Interview
  9.  

    Teller Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Anonymous Interview Candidate in Philadelphia, PA
    Application Details

    The process took a dayinterviewed at PNC Financial Services Group in April 2012.

    Interview Details

    I applied online, it took one day for the recruiter to call me back. She asked me a few questions about my sales experience and my previous employers. She then emailed me a link to take the personality assesment. I am still waiting to hear back

    Interview Questions
    • Explain how you went out of your way to provide exceptional customer service   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  10. 1 person found this helpful  

    Teller Interview

    Anonymous Interview Candidate in Indianapolis, IN
    Anonymous Interview Candidate in Indianapolis, IN
    Application Details

    I applied online. The process took 2 weeksinterviewed at PNC Financial Services Group in March 2012.

    Interview Details

    Got an email to set up a phone interview. The person that called me was from their HR Department. She was very friendly. She explained about the position, hours, location, type of work, etc. The interview was about 30 to 45 minutes. About 2 weeks later, I got a call from a branch manager and I went in for the interview. Nice location, staff was nice. Asked a few behavior questions and why I wanted to work for them.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview

See What PNC Financial Services Group Employees Are Saying

3 people found this helpful

 Current Anonymous Employee

Pros: “Salary isn't terrible if you are being hired from OUTSIDE the company. Everyone cares for the well-being of each other in our work group.” Full Review

Work at PNC Financial Services Group? Share Your Experiences

PNC Financial Services Group

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.