PRC
2.4 of 5 27 reviews
www.prcnet.com Plantation, FL 5000+ Employees

PRC Interview Questions & Reviews

All Interviews Received Offers

Getting the Interview 

100%

Interview Experience 

25%
75%
0%

Interview Difficulty 

4 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and interviewed at PRC.

Interview Details – You have the option of applying in person through their recruitment office or online. Once you are considered a match, you will have to take a computer and phone skills assessment test to determine your eligibility. Upon and/or prior to taking and passing the tests, one of the recruiters will be in contact with you to let you know of the various vendor accounts that are available with openings depending on your schedule availability. They let you know when the next training classes begin and once you accept, you are practically hired. Training is paid and takes about 2 weeks before being put on actual phone work which includes about one week of classroom environment learning and tests and then the following week shadowing actual reps.

Interview Question – You're usually given a scenario of an irate customer coming on the phone and how you would be expected to handle the situation. What would you say to defuse the customer and how would you go about making sure the customer receives the best customer service experience. Additionally if you're doing sales, you may be asked to give a sale pitch on a stationery item within the office such a pen or stapler.   Answer Question

Negotiation Details – The only thing you are able to negotiate is your schedule.

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Accepted Offer

Neutral Experience

Average Interview

Inbound Support Interview

Anonymous Employee
Tampa, FL

I applied online and the process took 2 days - interviewed at PRC in November 2009.

Interview Details – Online application, 2 interviews (same day) immediate hire.

Interview Question – Just gave job history   Answer Question

Negotiation Details – none

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Accepted Offer

Neutral Experience

Very Easy Interview

Team Manager Interview

Anonymous Employee
Cutler Ridge, FL

I applied online and the process took 2 weeks - interviewed at PRC in January 2010.

Interview Details – Phone interview consisted of a 1 hour questionnaire about past experience. 1:1 consisted of how have I dealt with agents in the past.

Interview Question – How many hours should you spend a day with coaching your agents?   View Answer

Negotiation Details – I did not negotiate as the bonuses were promising. Position was misrepresented as full job description was not outlined. For example, when asked if you would mind taking calls as a manager, they never mentioned that you would be required to just to simply "meet adherence" even if there were no calls in the queue.

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Accepted Offer

Positive Experience

Average Interview

Sales Representative Interview

Sales Representative
Miami, FL

The process took a day - interviewed at PRC in September 2009.

Interview Details – Interviews face to face, aptitude test, personality test and background check.

Interview Questions

  • Describe in detail a time where a customer called who was upset and what you did to reverse the situation   Answer Question
  • Describe and awards or promotions given at work   Answer Question

Negotiation Details – Nothing

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