Paychex Account Specialist Interview Questions

4 Interview Reviews

Interview Experience

Interview Experience

75%
25%
0%

Getting an Interview

Getting an Interview

33%
33%
16%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

4 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Account Specialist Interview

Anonymous Interview Candidate in Irving, TX
Anonymous Interview Candidate in Irving, TX
Application Details

I applied through other source. The process took 4 daysinterviewed at Paychex in August 2010.

Interview Details

I met the operations manager at a career fair. He seemed interested in me after reviewing my resume and said they would be in contact. I got a call from the recruiter (whom I also met at the fair) the next day to schedule the interview later that week.

I interviewed with two supervisors first. Apparently the ops manager wanted me for an administrative assistant (even though I had work history that made me overqualified for admin asst) and once they spoke to me for 5 minutes they left the room and one came back about 5 minutes later and said that she had no idea why he would want me for the admin position instead of the account specialist position. She went and got two other supervisors (that supervised the AS position) and i interviewed for about 20 minutes with them. Once I got through that interview, I took a math test and a personality test. After, I interviewed with the operations manager. This was all in the same day so the interview process was very quick. It was a pretty formal interview with pretty typical interview questions.

I received a call the next day informing me I got the job. I went in the next day for paperwork and negotiation.

Interview Questions
  • The math test freaks people out sometimes. Don't worry about finishing it. Almost no one ever does and it is basic math. Not calculus!   Answer Question
Negotiation Details
I negotiated for more and they would not budge on the starting amount. They said I would get a raise at 3 months (which they no longer do now) and a raise at a year. I would also get a raise when I reached senior level account specialist which can be attained at a year or a little after (although some people it takes way longer). I ended up getting all three raises (3%, 5%, 5%).
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Paychex

  1.  

    Account Specialist Interview

    Anonymous Interview Candidate in Audubon, PA
    Anonymous Interview Candidate in Audubon, PA
    Application Details

    I applied in-person. The process took a dayinterviewed at Paychex in August 2010.

    Interview Details

    Already working as Client Service Rep. Interviews with an AS supervisor and the Hub Manager

    Interview Questions
    • "Describe a time where a process failed and you fixed it."   View Answer
    Negotiation Details
    No negotiation. I was the top candidate but they couldn't budget the job so I had to wait 18 months til another Account Specialist left.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Account Specialist Interview

    Anonymous Interview Candidate in Birmingham, AL
    Anonymous Interview Candidate in Birmingham, AL
    Application Details

    I applied online. The process took a weekinterviewed at Paychex in March 2010.

    Interview Details

    Phone Interview first with initial questions. Then was required to take skills and personality test. Once that was done, I had a face to face interview where they asked more probing questions about what I was looking for.

    Before the face to face the woman from the phone interview basically prepped me for the interview and told me to answer certain questions a certain way.

    It seemed to me that the face to face was simply to see if you can do a one close sale of yourself.

    Interview Questions
    • Can you handle a one close sale and move on to the next sale job?   View Answer
    Reasons for Declining

    It's simply a sale and leave job and I wanted something more akin to account management.

    Declined Offer
    Neutral Experience
    Average Interview
  3.  

    Account Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at Paychex in March 2010.

    Interview Details

    After completing a phone interview, I interviewed with a manager within the division. He was very laid back and made the interview feel like a normal conversation. By the time we ended our conversation he felt that I was over qualified for the position and would attempt to fine a more suitable position for me at the company. I left feeling very good about the interview. However, after being told I would hear back either way in two weeks I heard nothing. i placed a call after two weeks and no one returned my message.

    Interview Questions
    • If you could be doing anything today what would it be?   Answer Question
    No Offer
    Positive Experience
    Average Interview

Work at Paychex? Share Your Experiences

Paychex

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.