Paychex Client Service Representative Interview Questions & Reviews
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Updated Apr 24, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 3 ratings 
“Average” Interview
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Interview Experience [?] Based on 3 ratings
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| 1–3 of 3 Paychex Interviews | Sort by |
Client Service Representative at Paychex
Posted Apr 24, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Apr 2012 (took 5 days)
I was contacted by a recruiter. We decided upon a time to do a phone interview. The phone interview lasted about 30 minutes. Basically, asked me why I was interested in the position. 1:1 interview had to take personality test and fill out paperwork. Interview was behavioral lasted 1.5 hour total.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Client Service Representative at Paychex
Posted Sep 30, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Sep 2011 in Richmond, VA (took 4+ weeks)
First 2 interviews were great. Last interview was with Branch Manager. Was one of the weirdest interviews I have ever been privileged to experience. The BM proceeded to read the benefits package line by line. After the benefits package reading, he went on to explain to me how Paychex micro-manages the employees. He then went onto reading over the CSR performance evaluation line by line. At end of interview, he said they MAY have a position opening in 2 to 3 weeks. I followed up and was basically told that he thought I wasn't a good fit, cannot understand how he came to conclusion as he did not ask me any situational questions nor did he ask me about my views about customer service.
I am very upset over this. I am working toward a degree in Human Resource. Paychex would have been my ideal job as they do what I have chosen for a career field. I was so excited for this opportunity and now because a Branch Manager, I have a very pessimistic view of Paychex and question all they claim to be. While I understand the Branch Manager wasted my time, I can't help but wonder how often this has happened to other people and whether Paychex as a corporation allows this sort of behavior.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Presentation and an IQ/Intelligence Test.
Helpful Interview?
Yes |
No
Inappropriate?
Client Service Representative at Paychex
Posted Feb 18, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2009 (took 1+ week)
Very detailed and ultimately multiple times done. The interview process does alot of sceening and should make any employee that is offered a position extremely happy they were selected.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
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