Paychex Payroll Specialist Interview Questions & Reviews
Overview |
| |
Salaries |
| |
Reviews |
| |
Interviews |
| |
Photos |
| |
Jobs |
| |
|
Updated May 25, 2012 – Interview questions and reviews posted anonymously by interview candidates.
|
Difficulty Rating [?] Based on 18 ratings 
“Average” Interview
|
Interview Experience [?] Based on 18 ratings
|
Paychex has 4,390 connections on Glassdoor
See Who You Know
| 1–10 of 18 Paychex Interviews | Sort by |
Payroll Specialist at Paychex
Posted May 25, 2012
|
3.0
Average Interview
|
Overall Neutral Experience
|
Received and Accepted Offer
|
Interviewed Dec 2010 (took 3 weeks)
Phone interview first, which involved standard questions about past employment and future goals. In person interview was with a panel of supervisors. They asked questions such as "name a time where you had a dissatisfied customer, and how did you handle the situation," and "where do you see yourself in the next five years." That interview went well, so they asked me to stay and interview with the branch manager and operations manager. That interview was more specifically about the company and the position itself.
I was previously told that if I got a second interview, it would be on another day. I didn't expect to be in the office for both interviews, and I ended up being there for over 4 hours. Be prepared, just in case.
The interview process was fine, except that I don't really feel that they explained the position honestly. They made it seem like data entry/customer service, as opposed to legal researcher/tax consultant/CPA/Salesperson, etc.
Interview Questions
Negotiation Details
No negotiation accepted. Either take the $12/hr or leave it.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Payroll Specialist at Paychex
Posted Dec 13, 2011 — 1 of 1 people found this helpful
|
3.0
Average Interview
|
Overall Positive Experience
|
Interviewed and No Offer
|
Interviewed Sep 2010 (took 3 weeks)
Attended an open house - received a call within a week for a phone interview - next process tested online
- interview was scheduled - met with one department manager - he offered me the opportunity to meet with the other two managers - within a week I was notiified by email that I was not offered the job
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and an IQ/Intelligence Test.
Helpful Interview?
Yes |
No
Inappropriate?
Payroll Specialist at Paychex
Posted Nov 19, 2011 — 2 of 2 people found this helpful
|
4.0
Difficult Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Nov 2011 (took 2 days)
Applied online and received an email with a skills test, took it that night and received another email to set up the first interview, which would be a phone interview. Did the phone interview and set up a face to face for the next day. Went to the face to face and the interviews were as follows: First interview was a panel interview, with 5 supervisors. Then a personality test, then sat with a payroll specialist for 30 mins to see what the job was like, then an interview with the dept. manager, an interview with the branch manager, and finally a tour with the dept. manager (was supposed to be the branch manager, but they had a meeting to go to). This was all on a Friday, and I was told just before I left that they don't offer jobs on Friday's because then you only have 24 hours to do the drug test, and it might not be possible, so I would get a call on Monday letting me know if I got the job. Got a call Monday morning, took my drug test, and started work the following Monday.
The recruiter was fantastic and very helpful. All the supervisors and managers were friendly and easy to talk to. Definitely dress professionally. They don't allow tattoos and piercings in the Dress Code, so I had mine covered and removed the balls of my eyebrow ring. Be enthusiastic and friendly, especially when applying for payroll specialist. They want someone who they think will be able to build a good relationship with their clients. Customer service is key here, and you will have your own set of clients, maybe for years. If you like the idea of having "regulars", which I do, this is for you. The office was professional and clean, but didn't have a tense feeling or overly serious atmosphere to it. Right off the bat, I knew I wanted to get this job.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Payroll Specialist at Paychex
Posted Nov 4, 2011 — 1 of 1 people found this helpful
|
4.0
Difficult Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Jan 2010 (took 3+ weeks)
The hiring process is very exhausting. My interview process only took about 22 days to complete prior to being offered a position. Since we have hired 2 people. Each of those took between a month and two months to complete. If you are interested in a position at Paychex, expect the interview process to be very detailed and lengthy.
Interview Questions
Negotiation Details
No negotiation. The package offered and wage was the only offer.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Payroll Specialist at Paychex
Posted Oct 21, 2011 — 1 of 1 people found this helpful
|
2.0
Easy Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Oct 2011 in Ventura, CA (took 2 weeks)
I have a friend that works for Paychex that knew that I was trying to get out of my previous field of expertise. He told me to put my resume in and tell them he was my referrance. With in a few days of doing so, I got a call from their center in Chicago. I got the aptitude test online and quickly finished it. I called to check on the status of my hiring and found out that I had passed the test with flying colors. A day later I was contacted by another person and was told I have a face-to-face interview on Monday. It has been very easy dealing with the people I have talked to so far and can't wait to be hired after my Monday interview!
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Payroll Specialist at Paychex
Posted Oct 17, 2011 — 1 of 1 people found this helpful
|
4.0
Difficult Interview
|
Overall Neutral Experience
|
Interviewed and No Offer
|
Interviewed Sep 2011 in Columbus, OH (took 3 weeks)
I applied online and then received a phone call from someone at their headquarters who asked me some basic questions and then emailed me a skills test which I took online. I got a call back saying I passed the test and said she would have someone from the Columbus office contact me for an interview, which she did. So I went to one interview in person where I was interviewed by two supervisors. I received a call about a week later to come back for another interview where I took a personality test, sat in with a payroll specialist and observed her working for about half an hour. I was then interviewed a second time in person by two different managers and finally interviewed one on one by the branch manager. I felt that the interviews went well, I know at the final one on one interview I got a little nervous because the person interviewing me was very serious and intimidating. I received an email about a week later saying they were not going to offer me a job. I'm not sure why I didn't make the cut.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Payroll Specialist at Paychex
Posted Sep 25, 2011 — 1 of 1 people found this helpful
|
4.0
Difficult Interview
|
Overall Positive Experience
|
Interviewed and No Offer
|
Interviewed Sep 2011 in Irving, TX (took 2 days)
Process consisted of submitting application.. Got a response back about a week later thru email with a link to complete a online test with 16 questions and 7 minutes to complete the test.. Afterwards, I received a phone call to setup a phone interview which last about 15 minutes... After phone interview, I went to face to face interview. First interview was with (2) floor managers, which I feel went very well. After the first interview I was offered to sit with someone that works in the same department and shown the desk that I would be sitting at if offered the position. That lasted about (30) minutes. Unexpectedly the floor manager came out the clear to get me from the desk to come in for a panel interview that consisted of (1) HR Rep (1) floor Mgr(1) Training Mgr.. I was asked personality questions.. And a few questions about my precious jobs... This process was about (15) minutes.. Afterwards I was told I would here something back within a few days.. This was on a Thursday.. So I'm not expecting to hear anything back until sometime next week.. I will post with the turn outs.. I was told that if I receive a call I will have one last interview with the Hiring Mgr who would decide if hired or not...
Was advised that if hired.. There will be (3) weeks of on the job training.. Then afterwards (2) weeks of training in Rochester NY all expense paid training...
Pay is lower then expected - it's a downgrade from my current pay at my current employer.. But I'm pursuing my degree in Hr Management and am very excited to have an opportunity to work within this field.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
View Comments (3)
Inappropriate?
Payroll Specialist at Paychex
Posted Jun 28, 2011 — 1 of 1 people found this helpful
|
3.0
Average Interview
|
Overall Positive Experience
|
Interviewed and No Offer
|
Interviewed Jun 2011 in San Jose, CA (took 4 weeks)
I applied online and was contacted by a recruiter she was very nice and pleasent , I was asked to take math and personality test which I did and passed then she contacted again for a follow up and as she promissed i was contacted by the end of the week by the SJ branch for my interview after that I was told that their is 3 step process next I will be contacted by another supervisor in which the call came in two days and met with the next supervisor I was shown the office and the staff and did a job preview with staff member . I felt every thing went well and I was not told how long before I will hear again just was told that I will hear from them. today mark a week for my second interview with no call or letter yet . I sent a thank you note yesterday to the supervisor just to be polite and I have another job interview tomorrow . I am really torn and would love to work for the Paychex and still have hopes for the third interview call that would come. can any one tell me from experince how long on avarage it would take to get the third call?
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Payroll Specialist at Paychex
Posted Jun 16, 2011 — 3 of 3 people found this helpful
|
3.0
Average Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed May 2011 (took 3 weeks)
I had a telephone interview with the recruiter then three face to face interviews with at least two people. During the interviews they focused more on experience. After the final interview I was scheduled to get drug tested. I passed the drug test then there was a background check done. After the results from the drug test and background came back I was offered a position with the company.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Payroll Specialist at Paychex
Posted Jun 1, 2011
|
3.0
Average Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Jul 2009 (took 3 days)
A recruiter contacted me and we scheduled a quick phone interview. The questions were pretty basic as in the reasons I was looking to leave and background of the company and position were available. The first interview consisted of a meeting with HR to complete an application, personality test, and math test, along with completing documentation for a background check. I was called back to meet with two supervisors one questioned me while the other wrote everything down. I also met with the branch manger/operations managers.
Interview Questions
Negotiation Details
There was really no room to negotiate pay. I had no prior payroll experience so I was set at the entry level wage.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
RSS Feed for Paychex
Interviews
Embed
