Payless ShoeSource Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Sales Associate (80)
- Store Manager (14)
- Part-Time Sales Associate (12)
- Key Holder (6)
- Assistant Store Manager (5)
- Cashier (5)
- Multi Store Manager (4)
- Associate (3)
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- Retail Sales Associate (1)
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- Parttime Sales (1)
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- FT Sales (1)
- Full Time Sales Associate (1)
Part-Time Sales Associate Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Payless ShoeSource in February 2013.
Interview Details – Applied online, called multiple times until finally getting a call back from manager, set up an interview date and was hired after being asked basic multiple hiring questions. For example, "Describe a difficult time in your life, and how you were able to overcome it." The manger was nice and straight forward and told me what was to be expected at work so nothing was a surprise. After I got the job, I then figured out that the lady who had hired me not only managed our store but another store in a different location. Regular employees were then in charge of the store until we were able to find a new store manager.
Interview Question – Nothing too difficult, basic questions. Answer Question
Part-Time Sales Associate Interview (Neutral Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at Payless ShoeSource in September 2013.
Interview Details – Got called in for a group interview. There were all the managers and assistant manager from all locations there. Went in and they had us stand in a circle. They called this the ice breaker. They basically had us answer questions pertaining to ourselves and our personalities. This took about 20-30 minutes considering that there were about 11 of us. After that, we had a 5 minute break where we could use the bathroom or get a drink from the nearby Starbucks. We then returned and we had to pick one shoe from the store. We then had to try and sell that shoe to the person on our left. This is the part where they wanna see your selling skills so make sure you sound enthusiastic and confident even though you hardly know anything about their product. After the group interview, the manager from the waipahu location took me aside and told me that she'll be calling within the week to schedule a second interview.
I got a call the next day asking if I could come in on Monday around 6pm. I got to the interview about 10 minutes early and had to wait a while. She then took me to the back room where she interviewed me. She basically asked me questions pertaining to my previous work experience (which I had none, so I had to use examples from dance or community service) and about team work. Payless is big about team work so just think about times when you worked within a team. This process took about 20 minutes or so. She then took me back into the front in the aisles where we had to role play; I was a sales associate and she was a customer. Trust me, this was the most nerve-racking part of the interview but just stay calm and do what any other retail sales associate would do, which is SELL! The manager will not make this role play hard. They just wanna see how you are with customers and again, want to see your selling skills.
When this was over, she took me back into the back room where she offered me the job and welcomed me to the team.
Interview Question – Role playing with the manager Answer Question
Negotiation Details – I did not negotiate.
District Manager Interview (Neutral Experience; Average Interview)
I applied through a recruiter and the process took 2 weeks - interviewed at Payless ShoeSource in May 2014.
Interview Details – The recruiter was very good. At all times through the process kept me informed of next steps and followed up in a timely manner.
Testing was extensive, but not difficult; I anticipated more logic and business issues during the decision making portion.
During the interview with the Regional, became apparent that the role was not a good fit for either party. This position is highly operational.
Interview Question – Many of the questions were geared toward finding out procedural practices in my company rather than how I actually operate. Answer Question
Part-Time Sales Associate Interview (Positive Experience; Average Interview)
I applied online and the process took 2 months - interviewed at Payless ShoeSource.
Interview Details – Filled out an application online and was then called to set up an interview about 3 days later. The manager doing the interview was really nice and asked me about 7 questions and rated my response to each one. Once we finished the questions she then asked me to role play selling her shoes. I recommend greeting them like a regular customer, they will then have you pick out 2 pairs of shoes. Once that's done make sure you offer a bag or something else to their purchase. Once you've offered them something else ask if they are ready to get checked out. After the role playing was done she told me she would call me with in a week to schedule a second interview. Many weeks passed and i still had received no call back, i then went to the same store to shop when the manager that had interviewed me recognized me. She said she had lost my application and wanted my number and name again, then told me she would call me in 3 days to schedule the second interview. 1 week past and i called her back to ask about my interview, she then told me to call back the next day to schedule the interview. I now have my second interview on Monday with the general manager at a different location to the one i applied too.
Interview Question – Talk about a time when you were working in a group and something went wrong. What was it and how did you fix it? Answer Question
Full Time Key Carrier Interview (Neutral Experience)
I applied online and the process took 3 weeks - interviewed at Payless ShoeSource.
Interview Details – The process was pretty simple, although it took about 3 weeks. The interview was pretty simple and an easy process. I had to interview with the store leader first and then the group leader.
Interview Question – All questions were pretty standard interview questions. Nothing was difficult or unexpected. Answer Question
Negotiation Details – corporate sets the pay rate. Very little if any room for negotiation.
Sales Associate Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at Payless ShoeSource in June 2012.
Interview Details – The interview process for my job was pretty standard for a retail position. I was called in for an interview a couple days after submitting my application online (the manager was looking for it as I had gone in to the store and met her the day before I submitted it). At the end of the interview, the manager told me she wanted to hire me and scheduled a second interview with another store's manager. I thought this was odd, but I've been told that it common. The second interview was very easy and quick - the lady simply read seven questions off of a sheet of paper and gave me check marks after each. The offer came about 2 days after that
Interview Question – "Tell me about a time when you encountered a difficult person or experience during a group project, and how did you overcome it?" Answer Question
Sales Associate Interview (Neutral Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at Payless ShoeSource.
Interview Details – I walked into the store to drop off my resume and was told to apply online. I did and then i got a call about 3 days later and was told to come in for an interview 5 days from the call. I went in the day of the interview and was asked questions such as, what was a mistake and how did you overcome, or whats your greatest weakness, some stuff about my past work experience. Then the store manage made me role play selling shoes to the her , which i highly recommend practicing for. The store manage said i was smooth so i'll tell you what i did. I greeted the customer and offered assistance " Hey, Good Afternoon, is there anything i can help you with?" Then she gave me a scenario which was, i'm looking for some brown shoes for my husband, he wears size 9. Whatever the scenario is, just pick two or three different styles. Like this brown shoe can be for casual and business situations, or this shoe has a classy feel to it. After she says okay i'll choose this one, try offering her some socks or accessories that can go with the shoe. After everything, offer to take her to the counter and it looks better the more items you offer to the "customer". Relax, cause the manager probably understands if you can't do it perfectly especially if its your first job. After that i was told to wait for a call for the a second interview. Haven't gotten a call yet, it'll be a week after tomorrow.
Interview Question – What was your greatest mistake? It just really through me off. You should prepare for that. Answer Question
Part-Time Sales Associate Interview (Positive Experience; Easy Interview)
I applied online and the process took 3 days - interviewed at Payless ShoeSource in June 2014.
Interview Details – I applied on a Thursday and got a call back for an interview on Sunday. The interview was on one of the payless locations at the back room of the store. The interviewer was incredibly nice and made you feel less nervous and more comfortable. She asked basic questions and we'd get into a conversation which was great instead of hauling you with questions and questions.
Part-Time Sales Associate Interview (Neutral Experience; Easy Interview)
I applied online and the process took 1 week - interviewed at Payless ShoeSource in March 2014.
Interview Details – Be prepared to sell yourself. They want people with flexible hours and someone who's reliable! Also be prepared to role-play selling two pairs of shoes. Mention price, quality, comfort, and make stuff up! Like the color will match your prom dress perfectly and the glitter is sure to catch someone's eye.
Interview Question – Who was your favorite employer? Answer Question
Cashier Interview (Neutral Experience)
Interviewed at Payless ShoeSource
Interview Details – applied online, got a phone call two weeks later, i had the interview, and had too act like your selling a pair of shoes, then asked to take a drug test then job offer
Interview Question – act like selling a pair of shoes View Answer
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