Pentagon Federal Credit Union Interview Questions

Updated Nov 19, 2014
8 Interview Reviews

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  1.  

    Teller I Interview

    Anonymous Interview Candidate in Alexandria, VA
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 daysinterviewed at Pentagon Federal Credit Union (Alexandria, VA).

    Interview

    At outset: both credit union managers on one side, you on the other. Start off by requesting details of past work history, and accomplishments -- to gauge future work path and ambition. Follow thereafter with personality and pressure questions of how to handle and resolve certain situations but real and imagined. Pretty straightforward. just make to make pauses in-between and not give so many definitive or one-word replies.

    Interview Questions

    • A time you went out of your way to help a customer that otherwise would have seemed impossible with an established/existing policy in place.   Answer Question

    Negotiation

    Did not bother to negotiate since first financial institution job. But there are usually room for negotiation (75% of the time at least).

  2.  

    Member Service Representative Interview

    Anonymous Interview Candidate in Eugene, OR
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 5 daysinterviewed at Pentagon Federal Credit Union (Eugene, OR) in November 2012.

    Interview

    main interview consists of 2 or 3 people firing pretty standard questions, with a few unusual ones closer to the end.

    Interview Questions

    • Sell us any product: aaaandddd go!   1 Answer

    Negotiation

    Non-negotiable

  3.  

    Member Service Representative Interview

    Anonymous Interview Candidate in Eugene, OR
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took a dayinterviewed at Pentagon Federal Credit Union (Eugene, OR) in November 2011.

    Interview

    I filled out an application in late September 2011 that was provided from their website. They asked it was either faxed or emailed to them and I opted to email them the app along with my resume. I didn't hear back from them until 2 days ago (November 17, 2011) but the HR Rep who called asked me a couple standard questions like if I was still interested in the position and what I knew about the company. She then asked to schedule an interview which we set up for the following morning. For the interview there were 2 people who took turns asking me fairly standard interview questions and then showed me around the facility. I was then given the opportunity to sit in on a few calls with a current MSR and discuss those calls with them. I was offered the job that afternoon, which I gladly accepted. Everyone there was very laid back while still remaining professional. There's a great atmosphere from what I can tell so far.

    Interview Questions

    • Sell us a product you recently purchased for your personal use / Sell us a financial product you recently got or convinced someone else to get.   Answer Question
    • Tell us about a time you solved a problem by thinking outside the box.   Answer Question

    Negotiation

    There was no negotiation needed. Everything they offered was very fair.

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  5.  

    Member Service Representative Interview

    Anonymous Interview Candidate in Yigo, GU
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took a dayinterviewed at Pentagon Federal Credit Union (Yigo, GU) in February 2010.

    Interview

    I learned of the job by word of mouth and just walked in to fill out an application in the morning. By the afternoon I was invited to an interview. I was asked a series of questions about my personality and howe I would deal with rude members, then asked to pretend to sell a pen. The people were very helpful and polite. The office was businesslike and the work culture was quota driven but friendly.

    Interview Questions

    • I was asked to demonstrate how I would sell a pen. As the Manager passed the pen over to me and said "Ok, sell me this pen." It was as if she were telling me to prove to her right now that I can sell any random item to a difficult and suspicious customer. It was unexpected and somewhat difficult because such an ordinary object did not seem to have any redeeming qualities. I was forced to find redeeming qualities and make the pen an interesting and valuable purchase.   1 Answer

    Negotiation

    There was no negotiation phase. There was a set hourly wage.

  6.  

    Assistant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Pentagon Federal Credit Union in January 2009.

    Interview

    Hiring process was simple at the time. This was prior to being bought out by the credit union.

    Interview Questions

    Negotiation

    There was no negotiations

  7.  

    Manager Interview

    Anonymous Interview Candidate in Alexandria, VA
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 3 weeksinterviewed at Pentagon Federal Credit Union (Alexandria, VA) in January 2008.

    Interview

    Internal recruiter found my resume on monster.com
    Inquired about my experience and fit over the phone
    Invited me to meet the hiring manager
    Discussed my eprevious experience, interests and job description
    Ascertained a fit
    Invited again to meet senior executives couple of times
    Extended the offer

    Interview Questions

    • What did you do in project 1 mentioned on my resume?   Answer Question
    • How did you go about doing something in Project 2? How many people were involved, etc.?   Answer Question
  8.  

    Member Service Representative Interview

    Anonymous Interview Candidate in Eugene, OR
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a dayinterviewed at Pentagon Federal Credit Union (Eugene, OR) in June 2007.

    Interview

    I filled out an application and was asked to come in for an interview. It was a fairly basic interview with 2 managers from the team. I also had to complete a thorough background check. They are looking for outgoing people with friendly, customer-service oriented personalitlies and I was able to figure that out from the beginning of the interview. Ask questions!

    Interview Questions

    • I have this watch. I want you to sell it to me.   1 Answer
  9.  

    Customer Service Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1+ weekinterviewed at Pentagon Federal Credit Union in October 2008.

    Interview

    I called Pentagon Federal and spoke with an HR representative; he gave me information about the company and then proceeded to inform me what the position would require as far as skills and documentation. The second interview consisted of a one on one with the HR rep; I was also required to sign a consent form to allow a background check. I was advised I would hear from them shortly and after 4 days I received a call for the final interview which consisted of a series of questions made by the HR Rep and a Manager. Two days later I got a call offering employment which I accepted.

    Interview Questions

    • How would you effectively defuse a situation with an irate member without the need to escalate the call.   Answer Question

    Negotiation

    I was satisfied with the pay offered, no negotiation needed.

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