PetSmart Interview Questions

Updated Sep 15, 2014
Updated Sep 15, 2014
345 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Candidate Interview Reviews

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  1.  

    Animal Care Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 months - interviewed at PetSmart in August 2014.

    Interview Details

    I applied online for multiple positions at my local PetSmart. It took about 6months for me to finally hear back (they were not hiring when I first applied). I went in for interview #1 with I believe to be the shift manager. He was very nice and kept the interview friendly and comfortable. He asked simple questions about myself, my past jon experience and my future goals. At the end, he informed me he was sending me on to step two which is a second interview with the store manager. About two days later I got a call for my second interview with the store manager. My store manager was not there but another manager from a new store elsewhere was available and she interviewed me. Similar questions as the first and by the end she offered me the job and explained the next step in the process along with sending me off for the pre-employment drug screening. I was officially offered a job a week later.

    Interview Questions
    Negotiation Details
    There really was no negotiation. On my online application I put down $9/hour as my starting pay request and they were more than happy to start me at $9.25. Each store is different but as long as you go in with an open mind, you'll do fine.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Petsmart Petshotel Manager Interview

    Anonymous Interview Candidate  in  Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 5 weeks - interviewed at PetSmart in August 2014.

    Interview Details

    I applied online and about 2 weeks later I was called at about 7:00pm at night to set up a in person interview for the following week. I was told it would be an interview with a specific person that was the store manager. When I arrived to the interview however the person I was told would be interviewing me was on vacation for the entire week, but apparently that didnt matter bc you have to interview with each manager in the store individually before getting to the store manager. I interviewed with 4 different managers that day and was told to come back the next day for another interview with a manager that wasnt working that day. (there were 7 managers at this location)

    The 4 interviews the first day went really well and they ask all the basic questions, why you want the job, why you feel you are a good fit, ect. But I was also told that day that the job I applied for was not even open (in fact one of the managers I was interviewing with was in the position I had applied for) and I was also told to ask the manager on the 2nd day to set up an appointment for me with the store manager for the following week when she would be back along with the other managers that didn't work that week.

    The 2nd day I showed up 15 mins early and the person I was supposed to be interviewing with apparently didnt think this was worth his time bc he asked me 3 questions (all of which I had already been asked by the other 4 managers the day before) and then told me to leave. I was in and out in 5 minutes. He was extremely rude and when I asked about the interview with the store manager he told me he was not setting up the interview, that I could go home and just wait for a phone call.
    Needless to say I still havent heard back and its been 2 weeks.

    My understanding from the interviews was that I wasnt being interviewed for the position I had applied for but instead being interviewed for a basic floor position in the store and not in the Hotel. I was kind of offended when the managers kept asking me if I would consider taking a job at the cash register for minimum wage ( I have 5 years of high power management experience and I had traveled 4 hours each way to be at these interviews)

    The interviews were completely disorganized, all of the managers share this red binder that they joked was the life or death binder. It had all of my information, as well as the questions they were supposed to be asking me but 4 of the 5 managers completely ignored that sheet of questions. You will get stuck waiting between interviews and you are lucky if any of the managers bothers to tell you how the interview process is going to work. ie how many people you will be interviewing with. Also the interviews are mostly done in the break room, so be prepared for the interview to get interrupted multiple time and try not to get distracted by all of the other people in the break room that are taking their break.

    Interview Questions
    • no difficult questions just basic management questions. The difficult part is handling the disorganized situation of multiple interviews that no one has planned for.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  3.  

    PetsHotel Pet Care Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at PetSmart.

    Interview Details

    Interview process was quick, easy and painless. Typical interview questions and the interviewer made sure you knew what you were actually getting into, which did not deter me. She seemed happy I was excited to learn more than the job description requires for advancement and change of pace. All in all, a good experience.

    Interview Questions
    • Are ok with getting doggie poop or other stuff on you? The dogs do sometimes step in their own mess and lovingly jump on you.   View Answers (2)
    No Offer
    Positive Experience
    Average Interview
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  5.  

    Cashier Interview

    Anonymous Interview Candidate  in  Oklahoma City, OK
    Anonymous Interview Candidate in Oklahoma City, OK
    Application Details

    I applied online. The process took 3 days - interviewed at PetSmart in July 2014.

    Interview Details

    So I applied late night on 7-28-14 Got a call the next morning setting up an interview for 7/30/14 (today) and went from there. The interview process was really straightforward. I was told as well as from what is located on this site that it is normally a two step process, but they loved me and made an offer right then and there. I was asked questions such as why PetSmart, I simply explained that I have never had a bad experience shopping at PetSmart, and that I had always felt like part of the family. I wanted to extend that feeling towards others. I was also asked Why I had left my previous job, I stated that I had left my previous job because I had difficulties in managing my work schedule and my college schedule. I was honest and said I did not want to leave, but I couldn't take a major cut in hours.

    Interview Questions
    • The most difficult question I was asked was a role play question... (no not what your thinking dirty mind)

      I was asked: Say I am a customer looking at dog leashes, and I look a little flustered how would you approach the situation?
        View Answer
    Negotiation Details
    I started out by saying because of my previous experience in Customer Sales, Customer Service, and Cashier experience I feel like $10.75 Would be a good number. After a few minutes of negotiation I was offered $10.25

    I however have 2 years of experience.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Pet Care Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a day - interviewed at PetSmart in June 2012.

    Interview Details

    They really didn't ask me much which worried me. They asked if had any pets and I told them what I had and about my dog who had passed away. Then they said they wanted me to do an interview with the Store Manager, which they sprung on me because he just happened to be there that day. He asked me more common questions like, why I wanted to work at PetSmart, but nothing to difficult. I kind of get the feeling they just want to hear that you really love animals and that you're a happy person so you talk nicely with customers.

    Interview Questions
    • It was more awkward then difficult. I was ready to answer regular questions and they were asking about my pets.   Answer Question
    Negotiation Details
    There was no negotiating
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Pet Care Associate Interview

    Anonymous Interview Candidate  in  Dayton, OH
    Anonymous Interview Candidate in Dayton, OH
    Application Details

    I applied online. The process took 2 weeks - interviewed at PetSmart in July 2014.

    Interview Details

    I put in an application online and got a call about a week and a half later, the manager asked me to come in the next day for an interview. He had the Pet Care Specialist/Manager sit in. It was very laid back, pleasant, and simple. It was my first job, so we mainly talked about pets I've owned and taken care of, if I had problems with any animal, and if I minded cleaning habitats. I took my drug test that day, the manager was on vacation the next week so he told me to expect a call the week after. Early that week I got a call asking me to come in for orientation and to start training.

    Interview Questions
    Negotiation Details
    He gave me a salary and I agreed to it.
    Accepted Offer
    Average Interview
  8.  

    Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 days - interviewed at PetSmart.

    Interview Details

    Went in for interview, she asked basic interview questions. Gave me 24hours to take the drug test. Went and did drug test, then got called back in for orientation couple days later

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 1 person found this helpful  

    Pet Care Specialist Interview

    Anonymous Interview Candidate  in  Smyrna, GA
    Anonymous Interview Candidate in Smyrna, GA
    Application Details

    I applied online. The process took 1 week - interviewed at PetSmart in March 2011.

    Interview Details

    A week long process that resulted in me receiving an email stating that I got the job. I was basically so expressive about my passion for animals and customers service that I won the hiring manner over instantly.

    Interview Questions
    • Describing conflict resolution scenarios from past experiences and their outcomes.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Bather Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeks - interviewed at PetSmart.

    Interview Details

    I went in for my interview and they seemed to like me, but on the day of my second interview, one of the two interviewers was sick. The other one said it would be fine and proceeded anyway. I left thinking it went well. They said they'd call me back. On the day they said they'd call, they never did. So i called them. I was told to try on a different day. When I called on that day, they told me they were still reviewing applications, but they'd call me. Still waiting.

    Interview Questions
    • One of the interviewers asked me to pretend her energy drink was a dog shampoo and try to sell it to her.   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  11.  

    Pet Care Associate Interview

    Anonymous Interview Candidate  in  Sarasota, FL
    Anonymous Interview Candidate in Sarasota, FL
    Application Details

    I applied online. The process took 4 days - interviewed at PetSmart.

    Interview Details

    The interview was a bit of a joke - I told her I liked working with people and that I love animals. She showed me around the store and hired me. That specific manager, however, was not with PetSmart for much longer after I was hired.

    Interview Questions
    • When being interviewed for my management position later on, I was asked how I would respond to a situation in which the customer was very upset about something and was making a scene in the middle of the store.   View Answer
    No Offer
    Neutral Experience
    Easy Interview

See What PetSmart Employees Are Saying

 Current Operations Manager in Fredericksburg, VA

Pros: “connecting with the pets and the pet parents are a must to live the day to day operation of the store.” Full Review

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