PetSmart Operations Manager Interview Questions

Updated Aug 14, 2015
16 Interview Reviews

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Helpful (7)  

Operations Manager Interview

Anonymous Employee
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 3 weeks. I interviewed at PetSmart in August 2014.

Interview

Well i had a good experience with the interview process. The store manager was really fun and laid back and made you feel really comfortable about everything. Then i had to meet with another store manager a week later where she was the opposite of the first manager but still a great interview. Petsmart process for some takes really long and they lose good candidates because of the slow process. My process took maybe 2 to 3 weeks only because they really liked me and said they didn't want this process to be slow so they actually went in and did everything to get me in there. Overall, it was a good process and the people seem genuine. I start next week and hope it'll be a great job.

Interview Questions

  • None really. Unless you never worked with pets a question for me was, "What would you do if a dog was injured or died while in the custody of petsmart."   1 Answer

Negotiation

I was offered 50k so i didn't negotiate because i thought it was a fair an offer and above the average of 47k.

Other Interview Reviews for PetSmart

  1.  

    Operations Manager Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at PetSmart in July 2014.

    Interview

    I am in the process of applying for positions and the interview is scheduled for later this week. Most people use this site as a way to prepare for the process, so it is difficult to answer these questions before the process is completed.

  2.  

    Operations Manager Interview

    Anonymous Employee in Danvers, MA
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at PetSmart (Danvers, MA) in February 2014.

    Interview

    One applies on line and then is called in for a face to face interview with the Store Director. After a week or so, the Store Director will call you in to meet with the District Manager. Once you have your meet and greet verify documentation, you will then be asked to take a test for managers. The test will challenge your skill sets in store management.

    Interview Questions

    Negotiation

    They were cheap and offered me less than what I was Paid as a Target Store Manager.

  3.  

    Operations Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through college or university. I interviewed at PetSmart.

    Interview

    Two interviews total, hired out of career center from college, interview process much longer if not out of college

    Interview Questions

    Negotiation

    Negotiate as high as possible, job hard on family/social life

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  5. Helpful (1)  

    Operations Manager Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2+ months. I interviewed at PetSmart in August 2012.

    Interview

    the process is too long it may have as many as 5 or 6 steps it becomes redundant they can all ask the same questions in how you would handle your self and the expected out come if you do not get head spins as to the process. Find out what the pay range be for you spend the time.

    Interview Questions

  6. Helpful (3)  

    Operations Manager Interview

    Anonymous Employee in Saltillo, MS
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at PetSmart (Saltillo, MS) in June 2012.

    Interview

    I was internally promoted to this position but still had to do a phone interview with a store manager from another store. As I understand the process is similar for a candidate from a external source. Phone interview with a store manager from another Petsmart location.

    Interview Questions

    • Tell me about how you have handled difficult associates and difficult customers? What was the outcome? How could you have handled the situation differently? Tell me how you would coach and struggling or underperforming associate? What do you think this job entails? How do you think you are qualified for this position?   1 Answer
  7.  

    Operations Manager Interview

    Anonymous Interview Candidate in Boardman, OH
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at PetSmart (Boardman, OH) in April 2012.

    Interview

    I had one interview. I went to the store, and met with the assistant manager. He asked me questions about my knowledge in inventory and stocking. He also wanted to know my experience in management; such as talking one on one with associates about problems and change. I was also questioned about my customer service skills and was asked to discuss times I have went out of my way for a customer. I was very surprised when the interview was finished and no questions about my experience with animals were asked. After the panel of questions, the manager showed me around the store. We then went back to the office were I gave all my information for a background check. The manager seemed very interested in hiring me and said, "I will definitely be calling you as soon as the background check comes back." However, I was very disappointed because after two weeks, I still received no call. I called him back several times and left messages with no call returned.

    Interview Questions

    • How can you ensure every customer is 100% satisfied in with every visit?   1 Answer
  8. Helpful (1)  

    Operations Manager Interview

    Anonymous Employee in Detroit, MI
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at PetSmart (Detroit, MI) in December 2011.

    Interview

    I applied online. After providing the standard job application info, applicants are asked to respond to a long list of statements with reactions between "Strongly Disagree" and "Strongly Agree". The statements are along the lines of, "I get along well with others." A week or two after applying I received an email asking me to take another online assessment. This tested personality and math skills. The math was basic. I did two phone interviews and at least three in-person interviews. The interviewers were all pretty green, and the questions were mostly softballs. A typical interview prompt was something like, "Tell me about a time you ran into a problem at work and how you solved it." The interview process took about two months altogether.

    Interview Questions

  9.  

    Operations Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at PetSmart in May 2011.

    Interview

    Pretty basic questions. Face to face interview.situational questions. Lasted about an hour. Heard back with in a week with a offer. You can negotiate some. Company was good at training managers but that has changed now.

    Interview Questions

  10.  

    Operations Manager Interview

    Anonymous Employee in Alexandria, LA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at PetSmart (Alexandria, LA) in October 2009.

    Interview

    First interview was face to face with the DM. Second interview was with RHR.

    Interview Questions

    • What do you feel that most difficult animal you would have problems working with?   4 Answers

    Negotiation

    Pay was according to my work experance

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