Pitney Bowes

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Professional Services Interview

Anonymous Interview Candidate in Irving, TX
Anonymous Interview Candidate in Irving, TX
Application Details

The process took 2 weeksinterviewed at Pitney Bowes in March 2008.

Interview Details

The interview process was very accellerated. The position was open for an extended period and there was confusion with HR about what type of person was needed. There was a 3 hour telephone interview ranging from basic questions to very detailed answers concerning associate performance issues, troubeled account management and in depth understanding of field service issues. This was followed up with a 1:1 with a Director of Service that lasted most of the day.

This interview was focused on key accountablilties for service management. Inventory control of service inventory (just in time vs just in case), customer satisfaction issues (respponse time vs fix time) and project management process.

The company was obviously in ttransistion from a "break fix" operation to a professional services organization. Training at all levels had been negelected resulting in poor service. The individual associates are friendly but it is a very closed network that does not welcome outsiders. They value years with the company over ability. Discipline is poor resulting in poor performers being moved around from department to department. The company is resistent to any Six Sigma applications to service.

Interview Questions
  • What do you consider the key expense to contril in a field service operation?   Answer Question
  • If I call your previous boss and some of your direct reports how would each describe your management style?   Answer Question
Negotiation Details
Difficult to negotiate. HR does not understand the business. The negotiation will have to be at the highest level. Compare to the competition prior to accepting any offer
Accepted Offer
Negative Experience
Difficult Interview

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