American Airlines
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www.aa.com Fort Worth, TX 5000+ Employees

American Airlines Customer Service Manager Interview Question

I interviewed in John F Kennedy Airport, NY and was asked:
"Please provide me an experience or situation in your previous union job where an employee was terminated due to company theft."
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Part of a Customer Service Manager Interview Review - one of 383 American Airlines Interview Reviews

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The job description never stated that the job was to manage union employes.. It would have been helpful to know this in advance so my time was not wasted applying and interviewing for a position that was not suited to my experience. Once again, failure from HR and Management.
- Interview Candidate on Apr 17, 2013 Flag Response

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