I applied online and the process took 5 days - interviewed at Portland General Electric in August 2013.
Interview Details – PGE brought 4 groups of 5-20 people in for a temporary CSR position; we all were brought into an interviewing room for computer testing. We did typing tests, tested our computer knowledge, and then put on headphones and listened to examples of customer calls and chose responses on the computer about the best way to respond to the customer's question or problem. It wasn't stressful, but the interview did take about 2 hours. I heard the recruiter tell another interviewer that her ability to speak Spanish was a bonus. Seems like a fun, somewhat corporate work environment. I have known a few people that work there and they all said it was a great company to work for.
Interview Question – Most of the questions were fairly common sense if you have customer service experience - you want to calm the customer down, de-escalate the problem and make them have a good day. There weren't any difficult or unexpected questions. Answer Question
I applied online and interviewed at Portland General Electric.
Interview Details – The interview took place about three working days after the email telling me they were interested in meeting me. The two people who interviewed me were very friendly and made me feel comfortable. The interview questions were easy- How do you deal with complicated problems? What kind of work do you like and dislike? Where do you see myself in 5 or 10 years? Why PGE? A fair quiz on three phase power at end.
Interview Question – What did you do when someone critiqued your design and how did you react to it? Answer Question
I applied through a recruiter and the process took 2 weeks - interviewed at Portland General Electric in June 2011.
Interview Details – Phone interview included questions about experience and a mock customer support call. In person interview included more of this plus detailed description of job and current/upcoming IT projects of relevance. Was given a tour at end of in-person interview.
Interview Question – There weren't any unexpected questions and none of the questions seemed particularly difficult. View Answer
Negotiation Details – There was no negotiation to be done, very straight-forward contract position.
I applied through a recruiter and the process took a day - interviewed at Portland General Electric in October 2009.
Interview Details – Blasted out to recruiters, only two candidates. 6 month contract which suited my requirements to a tee. However during the interview and post-interview offer process the scope and the duration of the contract increased without any increased offer in hourly rate. This and other items which surfaced during the interview were red flags as to viability of management.
Interview Question – Specific knowledge of Cisco WIM UCCE integration. Answer Question
Reason for Declining – Creeping scope of contract without solid definition of deliverables and no increased offer in hourly rate.
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