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Press Ganey Account Manager Interview Questions

Updated Jan 21, 2015
Updated Jan 21, 2015
6 Interview Reviews

Interview Experience

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Account Manager Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online – interviewed at Press Ganey.

Interview Details

I was contacted 2-3 weeks after applying to set up a phone interview. The phone interview was with a young HR rep who was nice enough but clearly just reading off a list of basic questions and typing my answers. Not a lot of interaction. The phone interview lasted about 20 minutes, and the HR rep said she would be sending the info to management who would then make decisions about candidates to invite to in-person interviews. She said that she would be in contact within a week to notify me whether or not I would advance to the next round. After two weeks of not hearing anything, I reached out to her to ask whether the position had been filled or if she had any updates, but it has been a week and I have still not heard back.

The experience has been very unprofessional.

Interview Questions
  • Phone interview questions were pretty standard. Mostly about experience dealing with clients.   Answer Question
No Offer
Negative Experience
Average Interview

Other Interview Reviews for Press Ganey

  1.  

    Account Manager Interview

    Anonymous Interview Candidate in South Bend, IN
    Anonymous Interview Candidate in South Bend, IN
    Application Details

    I applied online – interviewed at Press Ganey in October 2014.

    Interview Details

    There was a video interview, followed by in person interviews. The interviews weren't bad, but the video one was pretty weird and a little awkward. I was told by a friend who is currently an Account Manager, to apply for the position. Although he was always stressed out and venting about the high volumes of work, he always said they had good benefits and there is room to grow there.

    I got offered a position starting at 38K annually, eligible for yearly raises, and thought it was a joke. For the amount of work that they seem to do, that is not worth the work. I would be taking a major pay cut, so in the end, I had to decline.

    Interview Questions
    • It was pretty straight-forward. They asked for examples of times when I've had to do this or that. Typical   Answer Question
    Reasons for Declining

    Pay was far too low.

    Declined Offer
    Negative Experience
    Average Interview
  2.  

    Account Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Press Ganey.

    Interview Details

    This was a 2 step process: phone interview, followed by a 2 hour onsite interview that consisted of 2 panels. I was a little intimidating, but they tried to make me as comfortable as possible.

    Interview Questions
    • It was very straight forward. They asked background questions and things like "explain a time when you had to get someone to do something they didn't want to do".   Answer Question
    Negotiation Details
    There was no negotiation
    Accepted Offer
    Positive Experience
  3. 2 people found this helpful  

    Account Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 3+ weeksinterviewed at Press Ganey.

    Interview Details

    Panel style interview. More like an interrogation and intimidation. Ridiculous. Heard they do not do these any more, but still tag team you with 3 or 4 people.

    Interview Questions
    • You have 5 minutes to get as much information about the prospect next to you and then present this person to the group.   Answer Question
    Reasons for Declining

    Not enough pay

    Declined Offer
    Negative Experience
    Average Interview
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  5.  

    Account Manager Interview

    Anonymous Interview Candidate in South Bend, IN
    Anonymous Interview Candidate in South Bend, IN
    Application Details

    I applied online. The process took 2 weeksinterviewed at Press Ganey in January 2013.

    Interview Details

    They first conduct a telephone interview and then select people to come into the office and meet with all of the account management team managers and one person from HR (usually the person who you did the phone interview with) who need people/are short people on their team. After the interview the managers meet to discuss pros and cons of each potential employee and argue over who gets who on what team. Most account mangers last less than one year before moving to another company. The account management position has a very high turnover rate. During the interview the managers take turns reading from a paper of preexisting behavioral interview questions, each then take notes to aid them in their discussions and decision making process later. This is a process driven company and they have a specific process to follow for every task, including very heavy documentation and checklists to complete for EVERY process. They like details and are looking for very detail oriented people.

    Interview Questions
    • This is a pretty straight forward behavioral interview. Just look up behavioral interviewing on the web if you are unsure or have not participated in a behavioral interview, and you'll be good to go.   Answer Question
    Negotiation Details
    They do not negotiate salary with account managers. It is a take it or leave it job offer, and that is a company wide thing in the account management department.
    Accepted Offer
    Negative Experience
    Average Interview
  6. 1 person found this helpful  

    Account Manager Interview

    Anonymous Interview Candidate in South Bend, IN
    Anonymous Interview Candidate in South Bend, IN
    Application Details

    I applied online. The process took 3 daysinterviewed at Press Ganey in July 2009.

    Interview Details

    the interview processed has changed several times over the past two years

    Negotiation Details
    there is no negotiating salary
    Accepted Offer
    Neutral Experience
    Average Interview

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