Higher One
3.2 of 5 24 reviews
www.higherone.com New Haven, CT 1000 to 5000 Employees

Higher One Seasonal Customer Care Agent Interview Question

"Pretend to be a bank representative, explain to a customer an overdraft fee."
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Part of a Seasonal Customer Care Agent Interview Review - one of 10 Higher One Interview Reviews

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An overdraft fee is a fee charged by the bank when an item is presented against a customer's account and the funds for that item are not there. The charge is a fee for the processing of this item between you and the merchant or person you attempted to pay. It is also a penalty of sorts, to deter from happening again.
- Denise on Sep 19, 2011 Flag Response

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