Princess Cruise Lines Interview Questions in Santa Clarita, CA

Updated Mar 2, 2015
Updated Mar 2, 2015
4 Interview Reviews

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  1. 1 person found this helpful  

    Reservation Support Agent Interview

    Anonymous Interview Candidate in Santa Clarita, CA
    Anonymous Interview Candidate in Santa Clarita, CA
    Application Details

    I applied online – interviewed at Princess Cruise Lines in July 2013.

    Interview Details

    1st Group interview: One question, They want to know about your customer service experience and how it relates to Princess. If you make it pass the group interview. They send you an email with a link to a call center test. It's pretty easy. Then a one on one interview. You sit with a call center rep. and listen into a few of their calls. Then another one on one interview. They ask basic interview questions.

    Interview Questions
    • Give one example of how you went above and beyond what was expected with a old employer.   Answer Question
    Negotiation Details
    not sure yet.
    Accepted Offer
    Average Interview
  2.  

    PC Tech Interview

    Anonymous Interview Candidate in Santa Clarita, CA
    Anonymous Interview Candidate in Santa Clarita, CA
    Application Details

    I applied through an employee referral. The process took 3 weeksinterviewed at Princess Cruise Lines in August 2011.

    Interview Details

    The interview started with a HR Screening. They asked about 10 questions about your prior experience. They then went to describe the job and then said if the manager liked my answers to the survey they would call back. The next interview was a panel interview. They brought in various team members and asked a variety of Windows questions. There was then an interview with the hiring manager and then the CIO of the IT Department. They offered me a position within a week.

    Interview Questions
    • What versions of Windows have you used?
      Have you used Ghost before?
      Do you have any experience with Microsoft Enterprise tools?
       
      Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service/Reservations Interview

    Anonymous Interview Candidate in Santa Clarita, CA
    Anonymous Interview Candidate in Santa Clarita, CA
    Application Details

    I applied through other source. The process took 2 daysinterviewed at Princess Cruise Lines in June 2009.

    Interview Details

    There are no trick questions. Interview was quite simple. You will listen to a simulated call and asked to respond to the questions.

    Interview Questions
    Negotiation Details
    there is no negotiation. you are told what they pay.
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Customer Service/Reservations Interview

    Anonymous Interview Candidate in Santa Clarita, CA
    Anonymous Interview Candidate in Santa Clarita, CA
    Application Details

    I applied through other source. The process took 2 weeksinterviewed at Princess Cruise Lines in November 2008.

    Interview Details

    First there was a group interview, then if you are called back after that it was a 1 on 1 interview. The interview was conducted on site. The job and the benefits were described in detail, and the training was explained in detail. The questions were standard, like How would you handle an customer that is yelling at you on the phone because they did not get the food items that they had purchased? How would you handle a situation in which a passenger heard about a better price for the exact cruise they booked 2 months ago? What would you do if you saw a co-worker stealing something from the office supply room?

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview

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