View All num of num See all Photos Delta Air Lines www.delta.com Engaged Employer Overview Reviews Salaries Interviews Jobs Photos Benefits 766 Reviews 741 Salaries 646 Interviews Follow Add Interview Follow Add Interview Interview Question QA Lead Interview Delta Air Lines Program Lead wants to know how you will gain the trust of the client stakeholder who has not been "amenable". This gives way to speculation and not rooted in knowledge based answers. Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ Listen, actively listen, determine willingness to solve problem, colloborate on a win win situation once you find the source of the true grievance. Make sure you deliver or procure management support prior to committing to delivery to client stakeholder and provide constant follow up and grading to mark improvements. Interview Candidate on Feb 1, 2013 Interviews > QA Lead > Delta Air Lines Add Answers or Comments To comment on this, Sign In or Sign Up.