Progressive Corporation Claims Adjuster Trainee Interview Questions & Reviews
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Updated May 16, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 10 ratings 
“Difficult” Interview
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Interview Experience [?] Based on 10 ratings
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| 1–10 of 10 Progressive Corporation Interviews | Sort by |
Claims Adjuster Trainee at Progressive Corporation
Posted May 16, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed May 2012 (took 4 weeks)
First I took a personality test that consisted of 4-5 math/pie chart questions then the rest personality questions. Then there is a phone interview that lasted about an hour. She asked about 7-8 behavioral questions as well as going over my resume. She then told me a recruiter will call me to set up a 1:1 interview. Received the call about a week later and scheduled it w/in two weeks. Had the 1:1 and the manager was very easy to talk to. The 1:1 consisted of describing myself, going over my resume, and 7 behavioral questions.
Other Details
I Applied Online and the interview consisted of a Background Check, a Personality Test, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Claims Adjuster Trainee at Progressive Corporation
Posted May 11, 2012
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5.0
Very Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Apr 2012 (took 3 weeks)
The entire process was rigorous you had too pass an IQ test to get a phone interview then pass that to get a personal interview and background check. The background check is done by hireright and if you say you worked some where you better prove it because they will ask for w-2s and they check employment up to 7 years and they do criminal as well. They ask all these behavioral type questions so be ready hopefully you get a good phone interviewer. I recieved a personal interview and did not get the job after getting through everything the hiring manager was an idiot with his own agenda. I believe he was intimidated by credentials and purposely did not hire me. The recruiter was shocked I got turned down. The problem is you have hiring managers that should not be part of the process because they do not know how to conduct a interview the final decision should come from the recruiter. Don't waste time applying at progressive and they wonder why people can't get jobs it's because of companies like progressive
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster Trainee at Progressive Corporation
Posted May 8, 2012 — 0 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed May 2012 in Tallahassee, FL (took 2 weeks)
Filled app. Online. Got call within a week for online test. Passed. Set up phone interview . Passed phone interview. 1 on 1. No offer
Interview Questions
Other Details
The interview consisted of a Personality Test, an IQ/Intelligence Test, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster Trainee at Progressive Corporation
Posted Apr 1, 2012 — 0 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Mar 2012 in Canfield, OH (took 6 weeks)
The phone interview and one on one interview were both based around behavioral type questions. They all need to be answered in the STAR format. Also limit the use of "We" and "Um." The interviewers were both friendly and encouraging. The worst part was dealing with the background check.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Background Check, a Personality Test, a Skills Test, an IQ/Intelligence Test, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster Trainee at Progressive Corporation
Posted Nov 10, 2011 — 2 of 2 people found this helpful
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jul 2011 in Lees Summit, MO (took 5 weeks)
- Completed an online application & uploaded a resume + cover letter @ Progressive's careers website
- Took an exam which was 1/3 IQ test (mostly simple mathematics word problems, timed but w/sufficient time provided) and 2/3 temperment test.
- Participated in a 60-minute phone interview (approximately 1 week later) that was almost entirely comprised of STAR format questions; the interviewer (a Progressive talent recruiter) was patient and engaging, the questions were challenging; @ the conclusion of the interview, the recruiter gave me information about the job functions and starting salary; she said she wanted to move forward w/an on-site interview and set an appt for me.
- Completed an extensive application for my background check (every job I've ever had? Every place I've ever lived?) and a background check that took several weeks and a half-dozen information requests w/follow up emails.
- Participated in a 45-minute on-site interview (approximately 1 week later) that included another 8 STAR questions; the interviewer (a senior supervisor @ the local office) was personable and informative. @ the conclusion of the interview, he advised me that he would reach a decision after w/my recruiter's input.
- I received a call from the talent recruiter (approximately 2 weeks after my on-site interview) and was informed that another candidate had be given the position.
- I was offered and accepted the supervisor's feedback: he was impressed w/my problem-solving and customer service skills but was concerned that my meticulous nature would effect my processing speed. I was impressed with his insight and - although he was probably right - was disappointed that I wouldn't get the opportunity to prove him wrong.
I have never prepared so hard & interviewed so well and NOT received a job offer. But the Progressive interviewing experience really was a valuable process that took my interviewing skills - particularly the STAR format element - to a higher level (as I've been able to demonstrate in subsequent interviews with other companies).
Interview Questions
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster Trainee at Progressive Corporation
Posted Nov 8, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 (took 4+ weeks)
The interview process was awesome, and fast. I applied online, completed the online test, and recieved a phone call the next day to schedule a phone interview. She was SUPER nice on the phone, very pleasant to talk to. Got a call after that to schedule a 1:1 interview. She was also SUPER nice. I was very nervous at first, but she was very easy to talk to. 4 days later, recieved a job offer over the phone, and accepted.
Interview Questions
Other Details
The interview consisted of a Background Check, a Personality Test, an IQ/Intelligence Test, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster Trainee at Progressive Corporation
Posted Nov 3, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Oct 2011 (took 2 weeks)
Overall good experience. Submitted resume through a referral. Called by recruiter, took test, scheduled phone interview. 1 week later 1 on 1 interview. 1 local manager interviewed from a packet. Asked why you left you last positions, likes/dislikes last positions and behavior questions.
Interview Questions
Other Details
The interview consisted of a Background Check, an IQ/Intelligence Test, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster Trainee at Progressive Corporation
Posted Nov 1, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in Seattle, WA (took 6 weeks)
I first met the Progressive recruiters at a University Career Fair and followed up with an online application. Within minutes of filling out the application I received an email prompting me to take an online test which consisted of mathematical and work preference questions. After taking the test, I received an email saying that I passed it and would be contacted for an interview. I was called the next day and scheduled an interview. The recruiter who scheduled the interview was very helpful and eased me into the process giving me pointers on what to study up for and sending me an email with a link that showed their most common behavioral questions. The phone interview was pretty standard and felt more like a conversation than an interview. It was my first interview of the kind so I was a bit nervous at first but the tone of the interviewer and the type of questions she asked helped me to relax. At the end of the interview she told me that she would promote me for the next step which is a 1:1 on site interview about a month and a half out. She also said that the background process would take a while and that I should expect some emails directing me to answer questions about my work background. The phone interview took place about two weeks ago and I have yet to receive word from the recruiter confirming the on site interview or see any background emails.
Interview Questions
Other Details
The interview consisted of a Background Check, a Personality Test, an IQ/Intelligence Test and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster Trainee at Progressive Corporation
Posted May 3, 2011 — 2 of 2 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 (took 2+ weeks)
About 6 days after I applied for the position online I received an e-mail with a link to the online testing site. The testing consisted of both critical thinking/problem solving questions and personality questions (strongly agree, agree, disagree, etc). After completing the test I received an e-mail about 30 minutes later saying that I had passed and that I would be contacted by a recruiter to set up a phone interview. The recruiter contacted me a few hours later to schedule my phone interview for the following week.
The phone interview consisted of behavioral questions which required you to give very specific responses based on previous work/school experiences. Even though I felt prepared for the interview I found myself being too general during a few of my responses and my recruiter would stop me and try to refocus my response. The interview consisted of around 5 behavioral questions in which I did well enough to be selected for a face to face interview. My recruiter gave me great feedback after the interview and gave tips on preparing for the face to face.
The face to face manager interview took place 1 week later at the local claims office. The interview lasted around 50 minutes and consisted of questions about my previous jobs and several more behavioral questions like the ones from the phone interview. My interviewer was very friendly and easy to talk to, I felt there was instant rapport which made the experience better. After the interview I was given the opportunity to ask questions about the position and the company. The next day I was contacted by my original recruiter saying that I did great and that I would be receiving an offer pending the background check. After receiving the background application it took about 1 week to receive my offer.
My advice for preparing for both the phone interview and the face to face is to take adequate time to prepare examples for the behavioral questions. Do a Google search on common behavioral interview questions and start thinking of relevant experiences from your work experience. Make sure that your examples are very focused, avoid being general in your response. During my preparation I found that saying my examples out loud helped me to focus my responses a great deal.
Interview Questions
Negotiation Details
No negotiation
Other Details
The interview consisted of a Background Check, a Personality Test, an IQ/Intelligence Test, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
CLaims Adjuster Trainee at Progressive Corporation
Posted Apr 22, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Mar 2011 in Albuquerque, NM (took 2 months)
I found out about this job at a job fair that took place at my college. The recruiter initially took my resume and then called me about two weeks later. At that time an appointment was set up to take two assessments at the claims office. I passed both tests that day and received an email scheduling a phone interview. The phone interview took about an hour and consisted of behavioral and experienced based questions. I passed the phone interview and am now scheduled for a managerial interview at the claims office in about a month (after I graduate).
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a Background Check, a Personality Test, a Skills Test, an IQ/Intelligence Test, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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