Progressive Corporation Claims Service Representative Interview Questions & Reviews
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Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 3 ratings 
“Difficult” Interview
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Interview Experience [?] Based on 3 ratings
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Claims Service Representative at Progressive Corporation
Posted Jul 30, 2011 — 2 of 2 people found this helpful
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5.0
Very Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Mar 2011 in Austin, TX (took 2 weeks)
Filled out an application online. Received email from Progressive that they would like me to come to their Austin, Texas office and take a couple of tests which are administered via computer. Only 2 out of the 7 people who took the tests were offered a phone interview later within 1-2 days. I was one of the two people who who went to the next step, the "phone" interview.
I prepared for every possible question that they might ask. I looked up the history of the company, etc. online. I actually typed up answers so I would not forget if I got too nervous. I was waiting for my interview call, and the interviewer postponed our interview for 3 hours later, and by that time I was extremely tired. I thought I had good answers for the questions. They give you a scenario, and then ask you to give specific examples of how you handled that situation. I had many specific answers as I had worked for a large company as a telphone counselor for five years. However, I was told that my answers were NOT SPECIFIC enough because I did not specify exactly who the customer/client was - instead I said, something to the effect of: This scenario happened frequently with my last position, many clients had the same this issue, problem, etc. and I would give example of HOW I handled the problem, and what the outcome was. I was shocked when I did not get hired. I called back until I got some answers, fearing that perhaps it was my age, being over 50, or being more educated than most of their employees. I was finally told, by the actual interviewer , that my answers did not specify the exact person. I explained to her that I worked with 15 people per day for 5 years, and that the same scenario came up many times in that amount of time, and there was no way to remember the exact person. I went to Glassdoor.com and found out after my interview (too late for me), that this was a major complaint of many interviewed applicants. They found the interviews ridiculous and repetitive. Progressive needs to get real with that portion of their interview.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, an IQ/Intelligence Test and a Skills Test.
Helpful Interview?
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No
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Inappropriate?
Claims Service Representative at Progressive Corporation
Posted Apr 2, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2011 in Mayfield Heights, OH (took 2 weeks)
The phone interview was easy make sure your detailed in your answers. The in person interview consisted of two one on one interviews the first was questions based on your passed an how you handled situations with customers. The second one on one was all about your work place and policies you had to handle.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Service Representative at Progressive Corporation
Posted Sep 9, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2010 in Austin, TX (took 2 months)
I submitted my resume online via Yahoo! Hot Jobs and was contacted by a woman with Progressive in the HR department about a week later. They sought to have me come in and take the IQ and Skills test that same week,which I passed both. After that I scheduled a Phone Interview with Andrew LaGreca,at the time I went in for the IQ/Skills testing, which I did two days later and passed. After that I scheduled the 1:1 interview which I also passed. In the end I was not given an offer for employment because the training class was already full. So I waited a few weeks and took a look at the Progressive website again where jobs were listed and noticed that a new job with a similar title was posted. I talked to my recruiter,Andrew about it and explained to me that this position (Claims Adjuster) was different from the job I originally applied for and was going to be more complex. I told him I was interested and he contacted the recruiter,Char,for that position and told her about me. She gave me a call a day later and she explained the position in full and then we scheduled the 1:1 interviews for that position. I went in the following Monday and did two 1:1 interviews and found out on Thursday that I passed those interviews and that I would be receiving an offer for employment. Needless to say I was very excited! I spoke to my recruiter,Char,the following Wednesday when she returned from vacation and she informed me that I would receive my offer for employment by the end of the week or the beginning of the following week. I got it in my e-mail a few days later and printed it out. I also received an employment interview Survey through my e-mail that I took as well. Both of my recruiters were awesome and worked hard to get me where I am now! I am starting my new position as a trainee on the 13th of September and couldn't be happier! :-)
Interview Questions
Negotiation Details
Be prepared! Research this company or any company you plan to apply for employment with so that you know what you are getting into when you go in! Always have a Resume on hand when interviewing (multiple copies is even better). Always be confident and appear happy even if you are not. Employers want positive forward-thinking people. Do not BS any one because in the end all that will get you is either no offer of employment or fired. I have the experience to work in this position and I would encourage anyone to ensure they have the proper experience to do their job as well.
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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