Progressive Insurance

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Progressive Insurance Claims Adjuster Interview Questions

Updated Jan 30, 2015
Updated Jan 30, 2015
76 Interview Reviews

Interview Experience

Interview Experience

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Interview Difficulty

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1 person found this helpful  

Claims Adjuster Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied in-person. The process took 2 daysinterviewed at Progressive Insurance.

Interview Details

The questions were behavioral type questions which were situational in nature in hopes of trying to get you to express your ability to deal with stress and how you handle customers.

Interview Questions
  • Describe a situation when you had to tell a customer something he did not want to hear and how did you handle it?   Answer Question
Accepted Offer
Negative Experience
Difficult Interview

Other Interview Reviews for Progressive Insurance

  1.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Santa Clara, CA
    Anonymous Interview Candidate in Santa Clara, CA
    Application Details

    I applied online – interviewed at Progressive Insurance in January 2015.

    Interview Details

    You gotta do test first. Test is some trend and behaviorial questions and you get a phone interview date and time. Interviewer was very rude and robotic. I felt like I was talking to a answering machine.

    Interview Questions
    • Why this this position?
      Regular basic interview questions
       
      Answer Question
    No Offer
    Easy Interview
  2. 1 person found this helpful  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Progressive Insurance.

    Interview Details

    The steps in the Hiring and Interview process were as follows:
    1. Online Application (about an hour to complete)
    2. Online Assessments (Math, Psych, etc., very detailed)
    3. Phone Interview (STAR based questions, don't forget to do company research before this!)
    4. In-Person Interview (STAR based, RESEARCH, PREPARE, PRACTICE, AND RESEARCH!!!)

    Interview Questions
    Negotiation Details
    No negotiation. Set salary based on educational attainment.
    Accepted Offer
    Positive Experience
    Difficult Interview
  3.  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I applied online and received a phone interview, after the phone interview they contacted me to do an in person interview that would last approximately 2 hours. During the in person interview they also informed I would have the opportunity to speak with 2 different managers and that they would ask behavioral questions.

    Interview Questions
    • Tell me about a time you took constructive criticism and how you learned from it?   Answer Question
    No Offer
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  5.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied online – interviewed at Progressive Insurance.

    Interview Details

    Online application
    online test assessment
    phone interview
    person to person interview

    For the phone interview really spend time reviewing the SMART question process which they will present to you. Make sure you are able to share past experiences at previous jobs.

    Interview Questions
    • What was the worst customer experience you had and how did you handle it?   Answer Question
    Negotiation Details
    Be yourself and focus on your customer service skills.
    Accepted Offer
    Average Interview
  6.  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Progressive Insurance.

    Interview Details

    Apply, phone interview,wonderlic test, in person interview. lots of situation, task, action, result questions or Star questions as they are sometimes called. Customer service skills are stressed and top priority during interview process.

    Interview Questions
    Accepted Offer
  7.  

    Claims Adjusters Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Anonymous Interview Candidate in Saint Louis, MO
    Application Details

    I applied online. The process took 5 daysinterviewed at Progressive Insurance.

    Interview Details

    First there was the phone interview which went fairly well. I elaborated enough on answers that the recruiter didn't have to ask as many questions. It is important to ask a few questions of your own as well. One thing that I asked was about how many people they were looking to fill this position which was important to me bec it lets me know if I will have a good chance or not. I'm finding that there are many applying for the same job nowadays. The in person interview was a waste of time. I immediately felt like I was talking to myself and that the position was already filled. The phone interviewer followed up and asked if I would consider an out of state position.

    Interview Questions
    • Nothing stands out. Pretty much the normal interview questions.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  8.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Plymouth, MI
    Anonymous Interview Candidate in Plymouth, MI
    Application Details

    I applied online – interviewed at Progressive Insurance in October 2014.

    Interview Details

    The hiring process takes about a month. Phone interview then an in person on site interview within 2-3 weeks. Still awaiting the final call but I am pretty confident with my previous background in the same field. Email confirmation whenever you are moved forward. Overall the communication has been positive and timely.

    Interview Questions
    • Name a time when you went above and beyond/Had a difficult customer/Worked with a problem employee, how did you approach it, what did you learn and what was the result.   View Answer
    Reasons for Declining

    I accepted a better position at a different company.

    Declined Offer
    Neutral Experience
    Difficult Interview
  9.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Anchorage, AK
    Anonymous Interview Candidate in Anchorage, AK
    Application Details

    I applied online. The process took 3 weeksinterviewed at Progressive Insurance.

    Interview Details

    Had face-to-face interview. They said they would call back within a week, and they never called back. I had to call the recruiter multiple times to get feedback from my interview. Very unprofessional.

    Interview Questions
    • If you could change one thing about your current position what would it be?   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  10.  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Progressive Insurance.

    Interview Details

    Found ad on craigslist, applied, took two different aptitude tests, phone interview. Basic questions most people should have no trouble with. Personality test as well, straight forward and pretty simple.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview

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