Progressive Insurance

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  www.progressive.com

Progressive Insurance Claims Adjuster Interview Questions

Updated Dec 11, 2014
Updated Dec 11, 2014
72 Interview Reviews

Interview Experience

Interview Experience

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28%
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Getting an Interview

Getting an Interview

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Interview Difficulty

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Claims Adjuster Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

I applied online and received a phone interview, after the phone interview they contacted me to do an in person interview that would last approximately 2 hours. During the in person interview they also informed I would have the opportunity to speak with 2 different managers and that they would ask behavioral questions.

Interview Questions
  • Tell me about a time you took constructive criticism and how you learned from it?   Answer Question
No Offer

Other Interview Reviews for Progressive Insurance

  1.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied online – interviewed at Progressive Insurance.

    Interview Details

    Online application
    online test assessment
    phone interview
    person to person interview

    For the phone interview really spend time reviewing the SMART question process which they will present to you. Make sure you are able to share past experiences at previous jobs.

    Interview Questions
    • What was the worst customer experience you had and how did you handle it?   Answer Question
    Negotiation Details
    Be yourself and focus on your customer service skills.
    Accepted Offer
    Average Interview
  2.  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Progressive Insurance.

    Interview Details

    Apply, phone interview,wonderlic test, in person interview. lots of situation, task, action, result questions or Star questions as they are sometimes called. Customer service skills are stressed and top priority during interview process.

    Interview Questions
    Accepted Offer
  3.  

    Claims Adjusters Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Anonymous Interview Candidate in Saint Louis, MO
    Application Details

    I applied online. The process took 5 daysinterviewed at Progressive Insurance.

    Interview Details

    First there was the phone interview which went fairly well. I elaborated enough on answers that the recruiter didn't have to ask as many questions. It is important to ask a few questions of your own as well. One thing that I asked was about how many people they were looking to fill this position which was important to me bec it lets me know if I will have a good chance or not. I'm finding that there are many applying for the same job nowadays. The in person interview was a waste of time. I immediately felt like I was talking to myself and that the position was already filled. The phone interviewer followed up and asked if I would consider an out of state position.

    Interview Questions
    • Nothing stands out. Pretty much the normal interview questions.   Answer Question
    No Offer
    Negative Experience
    Average Interview
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  5.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Plymouth, MI
    Anonymous Interview Candidate in Plymouth, MI
    Application Details

    I applied online – interviewed at Progressive Insurance in October 2014.

    Interview Details

    The hiring process takes about a month. Phone interview then an in person on site interview within 2-3 weeks. Still awaiting the final call but I am pretty confident with my previous background in the same field. Email confirmation whenever you are moved forward. Overall the communication has been positive and timely.

    Interview Questions
    • Name a time when you went above and beyond/Had a difficult customer/Worked with a problem employee, how did you approach it, what did you learn and what was the result.   View Answer
    Reasons for Declining

    I accepted a better position at a different company.

    Declined Offer
    Neutral Experience
    Difficult Interview
  6.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Anchorage, AK
    Anonymous Interview Candidate in Anchorage, AK
    Application Details

    I applied online. The process took 3 weeksinterviewed at Progressive Insurance.

    Interview Details

    Had face-to-face interview. They said they would call back within a week, and they never called back. I had to call the recruiter multiple times to get feedback from my interview. Very unprofessional.

    Interview Questions
    • If you could change one thing about your current position what would it be?   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  7.  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Progressive Insurance.

    Interview Details

    Found ad on craigslist, applied, took two different aptitude tests, phone interview. Basic questions most people should have no trouble with. Personality test as well, straight forward and pretty simple.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  8.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online. The process took 4 weeksinterviewed at Progressive Insurance in July 2014.

    Interview Details

    I initially applied online on progressive's website. I received an email the very next day, stating I met the qualifications they wanted to move forward and sent me a link to take an assessment test. I took the test, it was a timed test with basic arithmetic and a few customer service based questions. I completed the assessment, again the next day they sent another email stating they wanted to move forward with a phone interview and sent me a link to schedule my phone interview. There was only one day to choose from for the phone interview, so I had to arrange time around my current job to actually have the phone interview. The interview was the next week, they called about 5 minutes after the specified time, it lasted about 20 minutes, it consisted pretty much of all STAR questions. I felt really prepared because I studied a lot of different STAR questions prior, I asked her when I should expect to hear back from her, she stated 48 business hours even if they did not want to consider me, they will still contact me to let me know. The next day I received an email stating they wanted to move forward, sent me a link to complete the application and called me to schedule a face to face final interview that will be done by two different individuals. After I scheduled my interview, they sent me a link to for the back ground information, to be done by a company called hire right. That is as far as I've gotten so far my interview is tomorrow, it has been 2 weeks since my phone interview. Overall, so far it has been about a 3 week process.

    Interview Questions
    No Offer
    Neutral Experience
    Difficult Interview
  9. 4 people found this helpful  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Ask a lot of situational questions. Have specific examples prepared ahead of time. Customer service is a priority so a lot of questions focus on this area. Answers should be specific examples from previous work experiences

    Interview Questions
    • Give an example of a time you did something out of the ordinary for a customer.   Answer Question
    Accepted Offer
  10. 4 people found this helpful  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Progressive Insurance.

    Interview Details

    Initial interview, then 2-3 person interview, final interview district manager. and skills test. The first interview was general in nature. The 2nd group interview was more intensive with questions about work situations in previous jobs, etc. If you pass the group interview, you are typically good to go,the final interview is more just to negotiate salary, go over which shift you will work, etc.

    Interview Questions
    • Name a situation on your last job where you had a difficulty with a customer and how you resolved the situation. Name something you are not good at and how did you change it and become better at it.   Answer Question
    Accepted Offer
    Difficult Interview

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