Progressive Insurance Claims Generalist Interview Questions

Updated Mar 8, 2015
20 Interview Reviews

Interview Experience

Interview Experience

80%
6%
13%

Getting an Interview

Getting an Interview

64%
23%
11%

Interview Difficulty

3.3
Average

Interview Difficulty

Hard

Average

Easy

20 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

 

Claims Generalist Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Average Interview

Application

I applied online – interviewed at Progressive Insurance.

Interview

online test, phone interview, in person interview. Did not find it that hard. The process was very slow. The biggest pain was the back ground check since I had so many summer jobs. The interviews were pretty long, usually lasting an hour to two hours

Interview Questions

  • Mostly star questions.
    Describe a time you had to deal with a difficult customer. Name a time you went above and beyond
     
    Answer Question

Other Interview Reviews for Progressive Insurance

  1. Helpful (2)  

    Claims Generalist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience

    Application

    I applied online. The process took 3+ monthsinterviewed at Progressive Insurance.

    Interview

    Hiring and interview process is tedious. You fill out an application, then have to be vetted by a recruiter, then a phone interview with the recruiter, then an in person interview with the hiring manager. The tedious part is the time between the recruiter call and in person interview. The company Progressive uses to do background checks is completely inept at their job.

    Interview Questions

    • Tell me about a time when you went against supervision guidance to achieve a result.   Answer Question

    Negotiation

    No negotiation. Set salary.

  2.  

    Claims Generalist Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    The hiring process was surprisingly quick. I submitted my application online and was hired within a few weeks. Everyone I spoke with was exceptionally helpful and they kept me informed at each step. There is an online application followed by an online questionnaire. If you make it passed both of those, there is a phone interview and then an in person interview.

    Interview Questions

    • They expect you to be very specific with examples of past work decisions.   Answer Question
  3.  

    Claims Generalist Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    Phone interview, followed by a test and in person interview.

    Interview Questions

    Negotiation

    After the in person interview

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Claims Generalist Interview

    Anonymous Interview Candidate in Richardson, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2+ monthsinterviewed at Progressive Insurance (Richardson, TX).

    Interview

    You begin with a general aptitude test, then must do a phone interview, then an in person interview that is done is STAR format.

    Interview Questions

    • Tell me about a time when you had to handle a problem in a different way than you are accustomed to?   Answer Question

    Negotiation

    No negotiation. Entry level salary was set.

  6. Helpful (1)  

    Claims Generalist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 6+ weeksinterviewed at Progressive Insurance.

    Interview

    The initial process of locating a job opportunity and submitting my resume was exceedingly easy due to Progressive's use of online submission. The initial response from the corporate recruiting department was timely, and positive. The recruiter you are assigned to works with you throughout the hiring process. After the initial interview, there was some degree of longer delays in hearing back from anyone, and the actual process from initial application to hiring offer took over thirty days. Accurate expectations of the next step and the time frame were set communicated to me consistently.

    Interview Questions

    • At the time of my hiring at least, Progressive interviews leaned heavily on the behavioral based interview model, and most questions were posed in the form of "Tell me about a time in your work experience when..." The hardest question for me to formulate a positive and engaging response to was: "Tell me about a time when you were completely unable to meet a customer's expectations, and what did you do to attempt to resolve the issue for that specific customer, and what changes did you make as a result of this experience?"   1 Answer

    Negotiation

    Negotiation is fairly limited in the initial hiring phase as Progressive really tries to make an offer that takes into account the candidates abilities, relevant experience and background. That being said, there is some degree of flexibility, and it does not hurt the job seeker to make a reasonable and realistic request for an increase in their starting salary.

  7.  

    Claims Generalist Interview

    Anonymous Interview Candidate in Houston, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Progressive Insurance (Houston, TX) in January 2014.

    Interview

    It was a great expericinec the interview went well not long at all very theral which I like cause they took the time to really make a good fit for you and the company.

    Interview Questions

    Negotiation

    No negotiation set salary.

  8.  

    Claims Generalist Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied through college or university – interviewed at Progressive Insurance.

    Interview

    Was recruited as a college student. Initial interview was at campus career center. The next step was taking a computer based test (several years ago so I can't recall some of the specifics of the assessment). Final step was an informational session with other recruits and an interview with management.

    Interview Questions

  9.  

    Claims Generalist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Progressive Insurance.

    Interview

    Online application will generate a phone interview with a recruiter. If passed, then often a follow-up phone interview with a local manager will follow. Again if passed you will be invited into a local office to complete an online personality type test and an IQ style test. Once passed in person interviews sometimes with a small panel and other times in round robin format with situational style questions to be answered in STAR format.

    Interview Questions

    • Give an example of a time you failed. What happened? What did you learn? How did you correct the situation.   Answer Question

    Negotiation

    Not able to negotiate base rate all start at same amount, annual salary reviews with up to 3% increase.

  10. Helpful (2)  

    Claims Generalist Interview

    Anonymous Employee
    No Offer
    Average Interview

    Application

    interviewed at Progressive Insurance in June 2013.

    Interview

    The phone interview is too scripted and does not seem to show much about the candidates. They expect you to answer the questions in a specific way, even when she got the point of what I was saying. Did not like this interview process at all.

    Interview Questions

    • Describe a specific situation......(have to say "this customer")?   1 Answer

Work at Progressive Insurance? Share Your Experiences

Progressive Insurance

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.