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Progressive Insurance
3.3 of 5 396 reviews
www.progressive.com Cleveland, OH 5000+ Employees

Progressive Insurance Interview Questions & Reviews

Updated Jun 13, 2013
All Interviews Received Offers

Getting the Interview  218 Interviews

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8%

Interview Experience  209 Ratings

55%
26%
17%
3.1834862
218 interview experiences
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Claims Adjuster at Progressive Insurance

No Offer – Interviewed in Irvine, CA May 2013 – Reviewed Jun 13, 2013 New

Interview Details – Applied online and received a call from HR to schedule an interview. Interview went well and she told me that I should be receiving a call soon for a face to face interview.

Interview Question – How do you see yourself being successful in this type of role   Answer Question

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Claims Adjuster at Progressive Insurance

No Offer – Interviewed in Riverview, FL Jun 2013 – Reviewed Jun 9, 2013 New

Interview Details – step by step process. test online, phone interview then face to face. very organized process which I was impressed with.

Interview Question – answer not hard study star method have lots of examples about conflict and resolution.   Answer Question

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Claims Adjuster at Progressive Insurance

Accepted Offer – Interviewed in Albuquerque, NM – Reviewed Jun 8, 2013 New

Interview Details – Online test, phone screen interview with a recruiter and then a face to face interview with two managers.

Interview Question – Tell me about a time when you failed at something. Give me an example of a difficult situation you had to diffuse with a customer.   Answer Question

Negotiation Details – They basically tell you what you will start at. No abiliity to negotiate. Starting salary is $38,000

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Claims Adjuster at Progressive Insurance

Accepted Offer – Reviewed Jun 6, 2013 New

Interview Details – I interviewed at an open house where I met with the manager and was called back the next day for an interview and testing. I heard back about 2 weeks later after a background check.

Interview Question – The typical - when was a time you....exceeded/failed/tried but failed.....   Answer Question

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Lead Developer at Progressive Insurance

No Offer – Interviewed in Cleveland, OH Apr 2013 – Reviewed May 11, 2013

Interview Details – phone interview, lousy connection with speaker phones.

in person interview included video interview with managers in different state not even working in same functional area. HR person was not available .

ridiculous questions with no relation to actual job.

Interview Question – ask you to describe situation and action STAR   Answer Question

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Accounting at Progressive Insurance

Accepted Offer – Interviewed in Cleveland, OH Oct 2012 – Reviewed May 10, 2013

Interview Details – They came to my school for a career fair, invited me to an on-campus interview. WIthin two weeks they invited me to the second round of interviews at their main campus. There was a pre-interview dinner at a hotel the night before, where we got a chance to meet other students and the Progressive recruiters and interviewers. They gave a nice presentation about Progressive and answered any questions we had about the interview process.

The next day (interview day), we showed up at 8:00 am and went through a rigorous day including three interviews, tours of the "campus," and presentations by former interns. The day concluded around 5:00 pm.

While they did not extend an offer for about six weeks, somebody called or emailed me at least once a week from weeks 3-6, updating me about the process.

Interview Question – What was the most difficult feedback you've ever experienced?   View Answer

Negotiation Details – It was for an internship, the terms were already set.

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IT Helpdesk at Progressive Insurance

Accepted Offer – Interviewed in Colorado Springs, CO Oct 2009 – Reviewed May 4, 2013

Interview Details – Post jobs out to community, after reviewing your resume they select the candidates. You are required to take a basic competency test and work ethics test (computer based). The company uses the STAR format for interviewing and look for coherent well thought out answers. A positive attitude and a likeable nature will get you far.

Interview Question – All of the interview questions are behavioral based so most questions will be designed as such: STAR

1. Have you had to work with a difficult person or have been in a difficult situation and how did you handle this.
  View Answer

Negotiation Details – They are more than fare for compensation for the work that is done.

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Claims Adjuster at Progressive Insurance

Accepted Offer – Interviewed in Toledo, OH Apr 2013 – Reviewed Apr 15, 2013

Interview Details – Found the job listing on Indeed.com. Proceeded to apply online. A day later I received an email saying I would be advanced to take an online test. Took about an hour, wasn't terribly hard. The next day I got an email saying I passed the test and would be getting a phone call to schedule a phone interview.

A lady called to set up my phone interview. She gave me tips on how to prepare for the phone interview. My advice to people applying...do research about the company (first question I was asked). Explain about their core values and their innovative history. Prepare for STAR answers.

Had my phone interview. Went great! Started out by talking about the company, my education, and then my work experience. This is where I was able to explain, over and over, that I enjoyed customer service and building trust. (This is a customer service job. You need enjoy working with customers). Had about 7 behavioral questions. Afterwards, I asked if she had any concerns about my fit for this role. She said she did not and proceeded to set up my 1-on-1 interview. Also began my background check. BE HONEST; they are going to personally call all of your previous employers. Phone call was about 45 minutes long.

I was set up to meet with the Regional Claims Manager that same week. I arrived early and met with him shortly. Same type questions that were asked, a lot more "small talk". Told me the best of luck and that I should hear from my recruiter soon.

Five hours later I got a phone call from the recruiter extending an offer of employment. Said she needed to wait for my background check to clear. The following Monday the formal job offer was sent to me.

Overall time frame: 15 days from applying to receiving formal offer.

Interview Question – What was your most difficult sale? Name a time you made a split second decision and the result was perfect?   View Answer

Negotiation Details – No negotiation at all. Just graduating from college and the offer was outstanding for the job and hours.

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IT Intern at Progressive Insurance

Accepted Offer – Reviewed Apr 24, 2013

Interview Details – Initially met at university career fair and participated in next day interviews. Although those didn't seem to go particularly well I received final round interviews at their HQ in Cleveland. The interviews consisted of four 30 minute sessions broken up by short job shadowing opportunities and a guided tour around the offices. Wrapping up the day after interviews, we received a tour of their large data center.

Interview Question – What was a time you had to work in a dysfunctional team and how did you overcome that?   Answer Question

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Claims Adjuster Trainee at Progressive Insurance

No Offer – Interviewed in Sherman Oaks, CA Apr 2013 – Reviewed Apr 24, 2013

Interview Details – Well i had a friend who works at Progressive, he said they would probably hire me. So i went ahead and applied. After i applied on a Sunday, i got a call back within 4 hours stating that i passed the initial screening and now they want me to take an online pre assessment test. After I passed the test, they informed i will be having a phone interview. After that, the recruiter said she would let me know if i would move on. Well i didn't move on. The recruiter said i wasn't selected because i wasn't a STRONG enough match for the company. I think it was a conspiracy because i answered everything properly.

Interview Question – Describe a time where you had to   Answer Question

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