Getting an Interview
Getting an Interview
Interviews for Top Jobs at Progressive Insurance
- Claims Adjuster Trainee (105)
- Claims Adjuster (95)
- Customer Service Representative (83)
- Claims Representative (23)
- Claims Generalist (22)
- Claims Customer Service Representative (14)
- Inside Sales Representative (13)
- Claims Generalist Trainee (11)
- Medical Claims Representative (10)
- Call Center Customer Service Representative (9)
- Claims Service Representative (7)
- Direct Sales Representative (7)
- Data Analyst (6)
- IT Operations Analyst (5)
- Analyst (4)
- Recruiter (4)
- Marketing Sales Representative (4)
- Customer Service Associate (4)
- Claims Customer Service Adjuster (3)
- Customer Service Call Center Representative (3)
- Managed Repair Representative (3)
- Sales (3)
- IT Applications Programmer (3)
- IT Manager (3)
- IT Systems Engineer (3)
- Claims Generalist Intermediate (3)
- Claims Trainee (3)
- Senior Claims Adjuster (3)
- Senior Claims Representative (2)
- Product Analyst (2)
Helpful (58)Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 4+ weeks. I interviewed at Progressive Insurance.
First phone call Then computer personality exam Then inperson interview They will review your referrals listed and conduct a background check. Once you clear, then they make an offer. If accepted, you have yo go to 2 week in office training then 2 weeks in phoenix or cleveland oh.
- Tell me about a time that you made a mistake and what did you do about it? 5 Answers
Helpful (28)Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 4 weeks. I interviewed at Progressive Insurance in July 2015.
06/08/15- applied 06/17/15- online assessment/ skills test 06/26/15- phone interview 06/29/15- background check initiated 07/01/15- manager interview 07/08/15- background check complete and job offer accepted Progressive will be the first to tell you their recruitment process is more extensive than that of most companies. Overall I was highly impressed with the process. They really take the time to get a feel for you as an actual PERSON, which is rather unique for such a large corporation. But they want to make sure you're a good fit and have the skills necessary to succeed in the position. As most of the other reviews have mentioned, answers to interview questions should follow the S.T.A.R. format (situation, task, action, result). The best way to prepare for these questions is NOT to have canned responses memorized because you won't know which questions will be asked. Rather, just think back on your work history and be prepared to discuss specific situations within the framework of behavioral situations- ie working in teams, responding to and resolving conflict, coping with unreasonable people, etc. Plan for about an hour long phone interview and at least an hour if you're selected for an in-person interview. My in-person interview was a very positive experience. I met one-on-one with the managing director of the entire claims office. There were the expected STAR questions along with a general 'why Progressive' at the beginning, but as the interview moved forward, it began to feel like more of a conversation. I related quite well to the director and was given an opportunity to ask questions at the conclusion of the interview. The director was extremely thorough in answering all of my questions. The ONLY frustrating thing about the process for me was the fact that Progressive uses HireRight for background screens (at least for certain positions). The process took SEVEN full working days. Typical turnaround time for a bg check is 2-4 days! It was a nerve racking week to say the least, but the recruiter called to touch base with me every few days and was very helpful. Finally the clouds parted and I was ecstatic when I got the call yesterday offering me the job at the top end of the salary range they had provided earlier. I cannot wait to start a long-term career at Progressive!
- Tell me about a time when you should have made a decision to address a problem but you ended up not making any decision. What were the ramifications? Answer Question
- Tell me about a time when you had to monitor others' performances because they were tied to your success. Answer Question
- Tell me about a time when a customer/ client made what you considered to be an unreasonable request. How did you handle the situation? Answer Question
- No OfferNegative ExperienceEasy Interview
Online test and then phone interview. The phone interview was dull no interaction at all. He read the behavior questions and goes on to the next question. This is the first time I had a person not interested in projects or ideas.
- Decision. Name a time when you had to make a drastic decision. Answer Question
Helpful (4)No OfferPositive ExperienceAverage Interview
I applied online. The process took 5 weeks. I interviewed at Progressive Insurance (Richmond, VA) in September 2015.
The hiring process is very extensive and takes alot of patience on your part but overall I appreciate how diligent Progressive is during this process of choosing the right candidates for this position. The overall process takes about a month. I applied on Progressive's website and received an e-mail maybe 2 days later asking to complete an assessment. I passed the assessment and set up a phone interview one week later. After my phone interview, I received an e-mail asking to conduct a background check. The background check took about one week and a half as I had to contact a couple of my employers to verify my start and end dates with them. I was scheduled for a face to face interview which is similiar to the phone interview in that they ask you behavioral questions and expect your responses in the STAR method. I recieved a phone call from the recruiter the next day but I was unable to answer and by the time I called back she was gone for the day. Hopefully Monday morning, I'll find out whether or not I got the position.
- Why Progressive? Answer Question
- Declined OfferNegative ExperienceAverage Interview
The process took 4+ weeks. I interviewed at Progressive Insurance (Phoenix, AZ).
Completed online assessment and phone interview before on site interview. Interview began with an unpleasant woman who was not enthusiastic about Progressive in any way. She rolled her eyes at a response I provided. Several times she demonstrated her own discord with the company's inability to find employees and the high level of call volumes. Next, I sat and observed an employee take calls for about 30 minutes. I was then taken for round 2 of interview with a male. He was more engaged and personable, but he too seemed disconnected from the interview; it appeared to be a chore rather than the chance to sell a potential employee on the company. I was not at all impressed with the site or the hiring staff. I think Progressive forgot that employees have a choice and it is not just a one way street. Sorry I wasted my time!
- Are you interviewing any where else? Answer Question
Reasons for Declining
Little to no chance of upward movement. Current employees did not demonstrate their own satisfaction with the job. Thanks, but no thanks.
Helpful (8)Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 5 weeks. I interviewed at Progressive Insurance.
I applied online and heard back from a recruiter within two days and scheduled a short phone interview. After doing an online assessment, they schedule a more in-depth phone interview. This one was all behavioral based questions (so be sure to look up the process for this and be prepared to answer in that format). I had a great experience with my interviewer and he made me feel at ease. I was told that I was being recommended to move on to the next step, and was given details about a background check, etc. After this was complete, I had an in person interview (again behavioral based and really about why you want to be with Progressive). I heard back after 4 days and was offered the position! I'll be starting in approximately 3 weeks!
- Why Progressive? What do you know about the position? Answer Question
- No OfferPositive ExperienceDifficult Interview
I applied online. The process took 2+ weeks. I interviewed at Progressive Insurance.
Completed the application online. Took the assesment. Did a phone interview with a recruitor who asked STAR questions. Got an email to do background check that was very thourough. Interviewed on site with 2 hr reps for an hour of STAR questions. Got a call the next week saying that i didn't get the position.
- Name a time where you disagreed with your manager and what did you do to change his mind? Answer Question
- tell me about a tine where you md the day. Answer Question
- Tell me about a time where you went above and beyond your job responsibilities. Answer Question
- Tell me about a tine when you had a problem with a co- worker and what was the outcome. Answer Question
Helpful (2)No OfferNegative ExperienceDifficult Interview
I applied online. I interviewed at Progressive Insurance in September 2015.
Application/resume passed initial review, passed online assessment. Phone interview. Interviewer did not even know where I lived. Job was in Florida and I was out of state. Once she realized that, I had no chance as she obviously assumed that no one moves for jobs or that I was already prepared and able to, lol. At the end, she did not even offer me a chance to ask questions. I HAD TO ASK! Very unprofessional and I knew from minute one of the interview she had made her decision. I hope the rest of the company is more prepared and fair.
- Describe a time that you had a very busy time with multiple customers.. Answer Question
Helpful (2)No OfferPositive ExperienceAverage Interview
I applied through a recruiter. The process took 5+ months. I interviewed at Progressive Insurance (Melbourne, FL) in September 2015.
I initially applied back in April, went to the in person interview in May. Received work back that although they really liked me, someone did slightly better in interview. Recruiter Kelly Davis was amazing. She told me if I saw anything else that interested me to reach out. Last month, I saw an opening in an office that was closer to me. So I reached out. She told me she would let them know I was interested. 9/11, I received an email to set up an interview. Which I did. Interviewed on 9/17. Now I'm just waiting to hear back. We'll see!
- One question that was not part of the STAR method, I was asked was how do you help foster your work environment. 8 Answers
Helpful (1)No OfferNegative ExperienceAverage Interview
I applied online. The process took 2 weeks. I interviewed at Progressive Insurance (Johnston, RI) in September 2015.
Applied online. A couple days later was sent a link for a personality test. A couple days after that was given a link to schedule a phone interview, with a wide range of dates and times which I will say was one of the few good things I can say about the process. I was given a phone call a couple days before the phone interview offering me the chance to skip that and go right to the manager interview (in person) but couldn’t get time off from work and that quick and had to keep the phone interview. After that it was all downhill. A couple days after the phone interview, I was told I didn’t get the job because “another candidate’s experience and qualifications more closely matched what they were looking for”. And that was a complete lie. First, the position was still posted when they sent this, and was still posted for another 7 days after they contacted me. So how could another candidate be identified if they were still hiring and interviewing for the position? Second, they knew what all candidate’s experience and qualifications were before the interview happened. So to say that’s the reason I wasn’t offered the position was a complete lie and dishonest. My qualifications didn’t change. I still had an MBA and 15+ years in a customer orientated environment before the interview and after the interview. Obviously, it was something I said or didn’t say during the interview, but rather than just telling me that and being honest so I won’t make the same mistake in a future interview they had to be dishonest. I’ll be canceling my policies with them and will avoid them as a customer now after this experience.
- Tell me about a time you failed to meet a deadline. Answer Question
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