Progressive Insurance Interview Questions

Updated Aug 27, 2015
595 Interview Reviews

Interview Experience

Interview Experience

62%
19%
18%

Getting an Interview

Getting an Interview

74%
7%
7%
5
3
0
0

Interview Difficulty

3.3
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1. Helpful (52)  

    Claims Adjuster Trainee Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Progressive Insurance.

    Interview

    First phone call Then computer personality exam Then inperson interview They will review your referrals listed and conduct a background check. Once you clear, then they make an offer. If accepted, you have yo go to 2 week in office training then 2 weeks in phoenix or cleveland oh.

    Interview Questions

    • Tell me about a time that you made a mistake and what did you do about it?   4 Answers
  2. Helpful (19)  

    Claims Adjuster Trainee Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Progressive Insurance in July 2015.

    Interview

    06/08/15- applied 06/17/15- online assessment/ skills test 06/26/15- phone interview 06/29/15- background check initiated 07/01/15- manager interview 07/08/15- background check complete and job offer accepted Progressive will be the first to tell you their recruitment process is more extensive than that of most companies. Overall I was highly impressed with the process. They really take the time to get a feel for you as an actual PERSON, which is rather unique for such a large corporation. But they want to make sure you're a good fit and have the skills necessary to succeed in the position. As most of the other reviews have mentioned, answers to interview questions should follow the S.T.A.R. format (situation, task, action, result). The best way to prepare for these questions is NOT to have canned responses memorized because you won't know which questions will be asked. Rather, just think back on your work history and be prepared to discuss specific situations within the framework of behavioral situations- ie working in teams, responding to and resolving conflict, coping with unreasonable people, etc. Plan for about an hour long phone interview and at least an hour if you're selected for an in-person interview. My in-person interview was a very positive experience. I met one-on-one with the managing director of the entire claims office. There were the expected STAR questions along with a general 'why Progressive' at the beginning, but as the interview moved forward, it began to feel like more of a conversation. I related quite well to the director and was given an opportunity to ask questions at the conclusion of the interview. The director was extremely thorough in answering all of my questions. The ONLY frustrating thing about the process for me was the fact that Progressive uses HireRight for background screens (at least for certain positions). The process took SEVEN full working days. Typical turnaround time for a bg check is 2-4 days! It was a nerve racking week to say the least, but the recruiter called to touch base with me every few days and was very helpful. Finally the clouds parted and I was ecstatic when I got the call yesterday offering me the job at the top end of the salary range they had provided earlier. I cannot wait to start a long-term career at Progressive!

    Interview Questions

    • Tell me about a time when you should have made a decision to address a problem but you ended up not making any decision. What were the ramifications?   Answer Question
    • Tell me about a time when you had to monitor others' performances because they were tied to your success.   Answer Question
    • Tell me about a time when a customer/ client made what you considered to be an unreasonable request. How did you handle the situation?   Answer Question

    Progressive Insurance Response

    Jul 14, 2015 – Talent Acquisition

    First, we just wanted to say welcome to the team! Thank you so much for the feedback and detailed advice about interviewing. We hope it helps other candidates who are interviewing with us. -KH ... More

  3. Helpful (3)  

    Claims Adjuster Trainee Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at Progressive Insurance.

    Interview

    I applied online and heard back from a recruiter within two days and scheduled a short phone interview. After doing an online assessment, they schedule a more in-depth phone interview. This one was all behavioral based questions (so be sure to look up the process for this and be prepared to answer in that format). I had a great experience with my interviewer and he made me feel at ease. I was told that I was being recommended to move on to the next step, and was given details about a background check, etc. After this was complete, I had an in person interview (again behavioral based and really about why you want to be with Progressive). I heard back after 4 days and was offered the position! I'll be starting in approximately 3 weeks!

    Interview Questions

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Legal Assistant Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Progressive Insurance.

    Interview

    I applied online and was contacted by e-mail to schedule a telephone interview. The interview questions were read to me like a script. The interviewer took notes as I spoke so there were a number of pauses while she completed her notes. The entire process seemed very impersonal.

    Interview Questions

    • I was asked for specific examples of how I prioritize duties, a time I saw a problem and corrected it without being asked, how I have handled conflicts with co-workers.   Answer Question
  6.  

    Insurance Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Progressive Insurance.

    Interview

    Filled out application online, in about a week, received a phone call to set up a phone interview. Completed the phone interview and was scheduled for an in-face interview and testing. Completed that interview and was offered the position. I was already licensed from a previous employer but they allowed me to sit in the class as a refresher and to mentor unlicensed reps.

    Interview Questions

    • Tell me about a time where you provided outstanding customer service.   Answer Question
  7. Helpful (1)  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Progressive Insurance.

    Interview

    I applied online, which required that you pass a pre-screening test. Once you pass the screening then you will get a phone interview. The phone interview was exceptionally awkward as the interviewer will ask you the questions, let you respond and then not say a word in response. The in person interview was much more comfortable. The whole process from beginning to end was about a month.

    Interview Questions

    • All questions are behavioral based. I have interviewed for quite a few professional positions and this interview process was probably the most difficult I have experienced.   1 Answer
  8. Helpful (1)  

    No Offer
    Negative Experience
    Average Interview

    Application

    The process took 6 weeks. I interviewed at Progressive Insurance.

    Interview

    It is a very long process. I filled out an app 3 weeks ago online. One week later, i received an email for an online assessment. The next day i was told I passed and someone would be in touch. A week and a half later i was told to go on website and schedule a phone int. all of those emails were automated, not from an actual person. During the phone int. they stated that I had to go to AZ for two training if chosen. I think they do that to rule out people with kids. They also told me that they may not have a position open for a month

    Interview Questions

  9.  

    No Offer
    Positive Experience

    Application

    I applied online. The process took 1+ week. I interviewed at Progressive Insurance in August 2015.

    Interview

    I applied online and within two hours I got an email inviting me to take a preassessment. I took this right away and about ten minutes later I got an email to schedule a phone interview. I scheduled the phone interview for a few days later, and while still on the phone, she immediately scheduled the on site interview. For the on site interview I met with two different supervisors who were very nice for the most part. The questions were definitely the most difficult. Each manager asks 15 STAR questions that are very similar and you must use different examples for each manager. I also got to sit down with a senior customer service rep which was awesome! You get to see exactly what you will be doing. My interview was yesterday so still waiting for a call back! Although the interview process is very long and thorough, it is still awesome because you know they are trying to find the right people for the job.

    Interview Questions

    • What is a good decision you have made recently? What is a mistake you have made? What is the best thing about the place you currently work? What is the worst thing? Why do you want to leave your current place of employment? Why progressive? Give me an example of a time you had to persuade somebody. What technique did you use? Give me an example of a complicated problem you had to solve recently.   Answer Question
  10.  

    Part Time Sales Associate Interview

    Anonymous Employee in Austin, TX
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at Progressive Insurance (Austin, TX) in August 2015.

    Interview

    It was a very thorough phone interview.. Asked a lot of questions that required a well thought of response with specifics about situations from the past. They also described in detail the nature of the job that I was interviewing for to make sure that I was still interested. They asked about 5 specific recall questions related to my previous work experience and the rest were more relational about how I work.

    Interview Questions

    • Tell me about a specific time that you went above and beyond your role of responsibilities to help a customer?   1 Answer
  11.  

    Claims Representative Interview

    Anonymous Employee in Cleveland, OH
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (Cleveland, OH) in August 2015.

    Interview

    1. Questionnaire - easy 2. Submit resume - easy 3. Pre-employment assessment test - timed but easy, mostly common sense questions 4. Face to Face interview - 2 managers, 1 at a time - relaxed atmosphere, interviewers were very personable and comfortable to be around - STAR questions, some were very long and "wordy" listen closely and ask to be repeated if needed - average interview 5. Background screening - appears to be very intense. Past employment, education, criminal, etc. 6. Currently waiting for final decision which is scheduled to happen within 5 business days per interviewers.

    Interview Questions

    • What do you feel will be the most difficult for you in this position?   Answer Question
Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.