Progressive Insurance Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Claims Adjuster (64)
- Customer Service Representative (41)
- Claims Adjuster Trainee (40)
- Claims Generalist (17)
- Claims Representative (15)
- Claims Generalist Trainee (11)
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- Claim Adjuster Trainee (2)
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- Actuarial Analyst (2)
- Auto Damage Appraiser (2)
- Senior Customer Service Representative (2)
- Claims Generalist Intermediate (2)
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- Territory Sales Manager (2)
- Manager (2)
- Senior Claims Adjuster (2)
Claims Adjuster Trainee Interview (Positive Experience; Average Interview)
I applied online and the process took 4 weeks - interviewed at Progressive Insurance in June 2014.
Interview Details – I applied online on their user friendly system. After applying, I got an email from them in about 2 weeks letting me know I passed the initial evaluation. Then I took their online test which was a combination of basic math, graph analysis, and behavioral questions. A couple of hours after submitting the test, I got an email saying I passed it and to wait for an email or phone call for scheduling a phone interview. I moved on tto the in person interview and made it. I accepted their job offer.
Interview Question – Asked about 7-8 STARS interview questions on phone interview. The interviewer was very good at making me feel comfortable. View Answer
Negotiation Details – No negotiation
Claims Adjuster Interview (Neutral Experience)
Interviewed at Progressive Insurance
Interview Details – Ask a lot of situational questions. Have specific examples prepared ahead of time. Customer service is a priority so a lot of questions focus on this area. Answers should be specific examples from previous work experiences
Interview Question – Give an example of a time you did something out of the ordinary for a customer. Answer Question
Claims Adjuster Trainee Interview (Positive Experience; Average Interview)
I applied online and the process took 4+ weeks - interviewed at Progressive Insurance in May 2014.
Interview Details – The Interview process was fairly easy. I first completed an online assessment. This assesment evaluates your basic math and behavioral and problem solving skills. Upon completion I received an email stating I passed and the next step would be a phone Interview. I was able to select the time. The phone interview was a series of about 7-8 behavioral questions. ex., Explain a time when.... the phone recruiter was very personable and easy to speak with. At the end of the interview she made sure to tell me that I did a great job and that she would send her recommendation to the hiring manager for an in-person interview. I received a phone call about a few days later scheduling me for the inperson interview. She was sure to tell me to prepare for STAR format behavioral question, to research the company and specifically be able to answer why I want to work for progressive and why I want to work in the claims adjuster position. Interview was fairly comfortable, I interviewed with the district manager. She asked about 7-8 star format behavioral questions, showed me around the facility and gave me an opportunity to ask her any questions. She informed me I would know a decision either way within 3 days. In exactly 3 days the recruiter called to offer me the job.
Interview Question – Explain a time when you did not agree with your supervisor. Answer Question
Negotiation Details – No negotiation. The offer was more than expected.
Claims Adjuster Trainee Interview (Negative Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at Progressive Insurance in June 2014.
Interview Details – I applied online and soon was e-mailed to take an online test. Like a lot of reviews, it was fairly quick, although you can take up to 2 hours to complete. Shortly after that I received an e-mail that I passed the test and they wanted to conduct a phone interview. It took about a week to get the e-mail to schedule my phone interview. I had prepared-reviewing the website and had scenarios for questions. I felt prepared. I was called at the time I had chosen. The recruiter seemed nice enough. Toward the end, she definitely was seeming annoyed. I guess I was not discussing my current role enough, but when you have been working somewhere for years, versus months, it's pretty simple to discuss where you have more scenarios and experience. At this point, I felt she reprimanded me and told me what I do in my current role and told me how to answer the question. I was so put off. I have never been spoken to in that matter in an interview! Needless to say, the interview ended. I was not surprised when a week later I got an e-mail explaining that I will not be moving forward. That's okay with me. If your recruiters are rude, I can only imagine how others are. In the end you'll get a survey asking how you felt the interview process went.
Interview Question – A lot of STAR questions Answer Question
Claims Representative Interview (Positive Experience; Difficult Interview)
I applied online and the process took 4+ weeks - interviewed at Progressive Insurance in May 2010.
Interview Details – There were three interviews, the initial one took place over the phone. The next step is getting called in to come on-site and take a test, which consists of basic math and english questions which is hardly difficult. They also assess your personality at this time, if you want to pass you MUST be consistent. They throw the same question in a few pages apart so you must be focused and on top of your game. If you pass that part, you are invited back and are interviewed by three managers. They ask you the standard interview questions.
Interview Question – Describe a time when you had a disagreement or dispute with your boss and explain how you worked it out. View Answer
Negotiation Details – There was no negotiating, they advertised to fill a specific position with a specific salary which I accepted
Claims Adjuster Trainee Interview (Positive Experience; Difficult Interview)
I applied online and the process took 2 weeks - interviewed at Progressive Insurance.
Interview Details – I submit my application 6/3/14 and was then emailed stating that I had moved on in the interview process, I then was sent a link to perform the employee assessment test a day later, the test was composed of about 50 questions. I was nervous at first but it wasn't as difficult as I expected, I'm terrible at math and there are charts and graphs and questions about predicting future outcomes, then there were several behavioral questions. I took the test in about an hour and then was emailed the next day stating I had passed the test and would be moving forward to a phone interview. I have my phone interview for this Wednesday and am studying the STAR format as mentioned in the email. Hopefully the I do well and will move forward to the in person interview!!! :)
Interview Question – The graphs and tables on the assessment were a bit confusing but nothing too difficult. Answer Question
Claims Generalist Intermediate Interview (Neutral Experience)
I applied online and the process took 3 weeks - interviewed at Progressive Insurance.
Interview Details – Targets selection questions covering situations you may have experienced and handled in the past. There is no right or wrong answer, they are trying to gauge whether you can handle unreasonable expectations, constant changes, incompetent management, and unhappy customers.
Interview Question – Tell me about a time you faced a difficult situation and the steps you took overcome the obstacle and the results. Answer Question
Negotiation Details – There is none, they tell you how it's going to be....
Claims Adjuster Interview (Neutral Experience; Difficult Interview)
I applied online and interviewed at Progressive Insurance.
Interview Details – Initial interview, then 2-3 person interview, final interview district manager. and skills test. The first interview was general in nature. The 2nd group interview was more intensive with questions about work situations in previous jobs, etc. If you pass the group interview, you are typically good to go,the final interview is more just to negotiate salary, go over which shift you will work, etc.
Interview Question – Name a situation on your last job where you had a difficulty with a customer and how you resolved the situation. Name something you are not good at and how did you change it and become better at it. Answer Question
Customer Service Representative Interview (Neutral Experience; Average Interview)
I applied through a staffing agency and interviewed at Progressive Insurance.
Interview Details – I got hired through innosource. I had an online assesment and then a call back the next day for my interview 2 days later i scheduled for an interview with progressive and 2 days from that i was givin a position which i accepted. The background check was extremly extensive but no drug test. Confidence and willingness to learn is a PLUS you will work 2 weeks in the hole
Very Difficult Interview
Inside Sales Representative Interview (Neutral Experience; Very Difficult Interview)
I applied online - interviewed at Progressive Insurance in November 2010.
Interview Details – They use the STAR interview process, it is quite lengthy and extremely detailed. I would recommend looking up examples online prior to interview. The entire interview process was very long, took about 2 months from start to finish.
Interview Question – For each question you had to answer in the STAR format, which is situation, task, action, result. The best advice I can give is try to tell a good story, that's the only way I got through it. Answer Question
Negotiation Details – There was NO negotiations, you either accepted or declined.
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