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Progressive Insurance Interview Questions & Reviews in Phoenix, AZ
Getting the Interview 2 Interviews
Interview Experience 2 Ratings
Customer Service Representative at Progressive Insurance
Accepted Offer – Interviewed in Phoenix, AZ Feb 2012 – Reviewed Feb 11, 2012
Interview Details – This is a difficult interview process because of how much you have to go through. It consists of a test that you must pass, a phone interview, and two face to face interviews. They want all there questions to be answered in STAR format ( situation, task, action, result) and they will ask you about 20 of them. They also have you shadow with someone on the floor so you can get a sense of what the job entails. Be sure to come with examples of situations you've been in in the past as this makes it a lot easier when they start asking you questions. Also do your research on the company beforehand as one of the first questions they ask you is "what can you tell me about progressive"
Interview Questions
- Tell me about a time when you had a difficult customer and how you handled it? Answer Question
- Tell me about a time when you work for a difficult manager who didn't see things your way. How where you able to win his confidence? Answer Question
Negotiation Details – Negotiation is pretty straight forward. They pay anywhere from 12-14 an hour and what you get all depends on how well you interview and if you've had any prior experience.
Helpful Interview?
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Customer Service Representative at Progressive Insurance
Accepted Offer – Interviewed in Phoenix, AZ Oct 2009 – Reviewed Sep 28, 2011
Interview Details – First a recuiter calls and gives you a phone interview, usually last between 1-1.5 hours. If you pass the interview you go on to take an assessment test on site. If you pass the test you move on to 2 face to face interviews. The interviews are for the same day and last at least 1.5 hours each. If you are chosen at that point you have to pass a background check and you're in.
Interview Questions
- Name a time when you dealt with a difficult customer and how did you resolve the issue? Answer Question
- Name a time when you couldn't follow procedures and what did you do? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
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Progressive Insurance – Why Work for Us?
Celebrating 75 years of business, Progressive is known as an innovator within the insurance industry. We were the first major auto insurer to give consumers the ability to buy their insurance online in real time and the… — Full Overview
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