Prometric

  www.prometric.com
  www.prometric.com

Prometric Interview Questions

Updated Dec 18, 2014
Updated Dec 18, 2014
17 Interview Reviews

Interview Experience

Interview Experience

66%
20%
13%

Getting an Interview

Getting an Interview

56%
19%
11%

Interview Difficulty

2.3
Average

Interview Difficulty

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Easy

Candidate Interview Reviews

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  1.  

    Candidate Care Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Prometric.

    Interview Details

    I applied online and was quickly called back even though at that time I had no call center experience. The interview process was very minimal. Almost seemed like they would hire anyone who can speak proper English.

    Interview Questions
    • I ended up having less questions and more of a girlfriend-y type chat with a supervisor where we spoke about her dad retiring and my son's daycare.   Answer Question
    Negotiation Details
    Nonexistent
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Test Center Manager Interview

    Anonymous Interview Candidate in Vestal, NY
    Anonymous Interview Candidate in Vestal, NY
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Prometric.

    Interview Details

    It took a long time from interview to actually work. There is a pretty rigorous background check and they go aver everything for the past ten years. The will investigate your work residential and IRS status. They take fingerprints and there are a lot of steps involved. I responded to a help wanted ad on INdeed and about three weeks later received a phone call and had a brief phone interview with the DM. A week or two had passed and had a second interview with the same DM. The next day I had a phone interview with the TOM. I was contacted for a interview about a week or two later and met the DM in person. The interview went well and about a week latter I was given a offer letter and the process to get hired began. It was at that point that the background checks began and those took about a month to get cleared. There was nothing to difficult involved but it really is a lengthy process and if you need employment fast ...this wont be it.

    Interview Questions
    Negotiation Details
    No negotiation because the offer was good. I was offered a 40 hour position for 14.15 and hour plus benefits including health, vision, dental, sick , vacation and holiday pay. The benefits are terrible but that's not the companies fault... AETNA sucks.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Testing Accommodations Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Phone interview with HR + Face to Face+ Final round includes face to face with 4 high level officials.

    Accepted Offer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Nottingham, MD
    Anonymous Interview Candidate in Nottingham, MD
    Application Details

    I applied online. The process took 3 weeksinterviewed at Prometric in July 2013.

    Interview Details

    Received a call from the talent acquisition specialist..had the phone interview, I was then brought in for a face to face interview where I completed a few skills tests, I then interviewed with about 2 different managers separately..entire process took about 3 hours...a lot of waiting around.

    Interview Questions
    • Not really difficult just always a tricky one for me, explaining a time where I had a difficult customer and what I did to assist them   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Analyst Interview

    Anonymous Interview Candidate in Baltimore, MD
    Anonymous Interview Candidate in Baltimore, MD
    Application Details

    I applied through a recruiter. The process took 7+ monthsinterviewed at Prometric.

    Interview Details

    Recruiting and interviewing processes were expedient and very positive. Formal job offer took over six months to receive. After accepting position and serving several years, it became apparent that this is absolutely the norm.

    Interview Questions
    • Nothing unexpected or unusual in the interview process.   Answer Question
    Negotiation Details
    First round of negotiations was very positive. However, after many months when the actual formal offer was received, it offered nothing near the salary and benefits previously discussed.
    Accepted Offer
    Neutral Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Nottingham, MD
    Anonymous Interview Candidate in Nottingham, MD
    Application Details

    I applied in-person. The process took 3 daysinterviewed at Prometric in June 2013.

    Interview Details

    Interview process was easy. Attended a job fair, was called that afternoon for second interview. Interviewed the next day and was called the following day with job offer.

    Interview Questions
    Negotiation Details
    There was no negotiation phase. Was told that the range was $12-14 an hour, and I was offered top end.
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 1 person found this helpful  

    Customer Service Representative- Call Center Interview

    Anonymous Interview Candidate in White Marsh, MD
    Anonymous Interview Candidate in White Marsh, MD
    Application Details

    I applied online. The process took 2 daysinterviewed at Prometric in March 2013.

    Interview Details

    I got denied for a job offer so now I get to tell you the entire experience so that it can be useful to the next person. After you fill out the online application a recruiter contacts you and gives you a telephone interview. If you pass that they schedule you to come in for a test which has 3 parts and takes 1-2 hours depending on how fast you are. I finished mines in 1 hour and passed.

    The test consists of 3 parts 1 an audio test where your given a headset and audio is played by "customers" with different problems and you get to point and click to what the appropriate response to their problem is. After that part you move on to a microsoft outlook test where it asks you to flag emails, make notes, change labels etc. The last part is a writing part where you are given a certain amount of time to type a letter to an angry customer. After the test you will know whether you made it to the next round because they will interview you right there on the spot.

    Here's the problem. The interview is ok but they will deceive you in a sense. They will smile, make jokes have normal conversations outside of asking you the "interview questions" which may lead you to think that you are definately getting the job, or you've got the job in the palm of your hand especially if they say to you It was really a joy and a pleasure speaking with you. And if your really good they will then give you a second interview with the operations manager that same day. Which in our case as the unemployed is normally a good thing because you will think that you did such a good job that you get to meet the operations manager.

    The pay from what I was told is 13.00 hourly for this position. The health insurance they use is Aetna so if your not a fan of Aetna that may be a minus. The position is Mon-Fri 8-5pm Your benefits start 30 days after you start which is always a plus and you get 10 paid holidays/personal days etc. It really is a dream job for what it is but the downside is you leave thinking the interview went great and then you get an email telling you that your no longer being considered. The entire interview and tests took 3 hours. And they give you the tests first.

    Note To Prometric: Maybe you should start giving the interviews first so that you can determine if the candidate is right for the position and then have them take a test that takes at least 1 hour to complete.

    And don't look to get feedback from them on why you did not get the position because they definately will not answer you. I was upset for a little while but After reading the reviews that I found on them through the internet It looks like I dodged a big mess. So here's to Prometric

    Interview Questions
    • Name a time when there was mis-communication on a current or previous job?   View Answer
    No Offer
    Negative Experience
    Easy Interview
  9.  

    Testing Supervisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Prometric in June 2011.

    Interview Details

    The applicant interacts electronically and by phone with Prometric's Test Planners; is provided information about the company, the position and eventually tested for the position. After passing the exam, the applicant is hired and shipped an employment packet and testing materials.

    Interview Questions
    • Can one efficiently, flexibly and responsibly manage the duties and responsibilities of a Testing Supervisor?   View Answer
    No Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    Test Center Administrator Interview

    Anonymous Interview Candidate in Glen Allen, VA
    Anonymous Interview Candidate in Glen Allen, VA
    Application Details

    I applied in-person. The process took 2 daysinterviewed at Prometric in September 2010.

    Interview Details

    No formal interview. Came in to fill out application and paperwork. Invited in to work/train on a separate business day while test center manager supervised. At end of business day, was officially offered job & invited back.

    Negotiation Details
    Probationary period salary of $9.50/hour to transition to $10/hour after a few months.
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Tca Interview

    Anonymous Interview Candidate in Tallahassee, FL
    Anonymous Interview Candidate in Tallahassee, FL
    Application Details

    I applied online. The process took 3 daysinterviewed at Prometric in February 2009.

    Interview Details

    Easy to get hired. Background check. Simple questions. Want you to be full time but without full time hours,benefits,etc...

    Interview Questions
    Accepted Offer
    Negative Experience
    Easy Interview

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