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Senior Technical Support Engineer Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Difficult Interview

Application

The process took 2+ weeks. I interviewed at Proofpoint in June 2010.

Interview

I was contacted by a recruiter who found my resume online. I interviewed with him, then was told I would be contacted if Proofpoint, which happily, I was. I was interviewed by the hiring manager, who has 4 of her senior team members interview me separately. When one was finished, he would transfer me to the next team member. After those 6 interviews, all on the phone, I got a call from the hiring manager's manager, then his manager, too. After that, the recruiter called me and told me an offer was pending and we discussed the salary I should request. I was offered 5k/yr less, but offered the option to purchase 5000 shares of stock, plus a $5000 signing bonus to be paid with one of my first payroll checks. I'll not divulge what the actual salary I took was as that would be a bad idea.

Interview Questions

  • Why do you think, after being a customer support manager, you can go back to being a customer support engineer and not be both bored and annoyed?   1 Answer
  • Why do you use LInux and what flavors have you used and what did you learn from each flavor?   1 Answer

Negotiation

There was an offer, and a firm "This is what we'll pay, and if you take it, here are 2 offers we'll give instead of the higher salary you requested". Since I had been out of work for a while, I took that offer.

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