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Wachovia Teller Interview Question

I interviewed in Philadelphia, PA and was asked:
"Provide a time when you delivered exceptional customer service. How did you deal with the situation?"
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Part of a Teller Interview Review - one of 110 Wachovia Interview Reviews

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I just drew on a past experience where a customer complained, I pacified his immediate anger, and presented a solution.
- Interview Candidate on Oct 15, 2010 Flag Response

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