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Prudential Customer Service Associate Interview Questions & Reviews

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Web: www.prudential.com | HQ: Newark, NJ

Connections

Updated May 22, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 3 ratings

3.0

“Average” Interview

Interview Experience [?] Based on 3 ratings

Positive	67%
Neutral	33%
Negative	0%

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1–3 of 3 Prudential Interviews

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2012 in Dresher, PA (took 1+ week)

Initial response was quick. Phone interview included typical questions. Time to set up in person interview was quick once they got back to me but this was due to time period before start date (only 3 1/2 weeks). In person interview consisted of two people for first round and one person for second round. I received an offer the next day. The work culture seemed corporate but relaxed. Everyone was friendly and the office was surprisingly nice for what many people perceive to be a call center. The only weird part was that they asked if you wanted to accept the offer before they formally e-mailed something in "writing". Other than that it seemed really straight forward.

Interview Questions

Describe a difficult situation you had with a customer and how you resolved it?

Answer Question

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Aug 2010 in Hartford, CT (took 3 weeks)

Great in person interview experience. General questions about why you would like to work there and specific past customer service experiences you have had. Example: Name a time you had to deal with an upset customer and what did you do to resolve the issue?

Interview Questions

How have you resolved conflict in a previous work experience?

Answer Question

Negotiation Details

No real negotiation.

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Declined Offer

Interviewed Jan 2009 (took a day)

At first I had no idea that the complete hiring process would have so many steps. The process is totally drawn out. I had two interviews, had to complete a list of 200 people I knew and had to interview 3 of them. Then there is a phone interview, etc. It is very nerve wrecking to me. If you really want this job then you will do it but if you get a call from another employer that is offering to hire you, it is very tempting to accept and move on.